cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I issue a partial cash return due to item damaged in shipping. Buyer would like to repair it

An item I sold was received damaged. The buyer would like to keep it and repair it if I refund him the cost for the repair parts. How do I do this?

 

(I rather do it this way then making a full refund and him returning it and trying to collect on the shipping insurance hassle).  Thanks

Message 1 of 3
latest reply
2 REPLIES 2

How do I issue a partial cash return due to item damaged in shipping. Buyer would like to repair it

Buyer can send a photo receipt to you in a email of repair cost.

And just click on item sold...scroll down to reasons and find 'refund'.

Message 2 of 3
latest reply

How do I issue a partial cash return due to item damaged in shipping. Buyer would like to repair it

Go to SELLER HUB

Hover over ORDERS (top left)

at Drop Down, click top one (All Orders)

 

Next page- find order

Click 3 dots left of item

at Drop Down, scroll down and click "Send Refund"

 

Refunding Buyer.jpg

Message 3 of 3
latest reply
About this board

Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: