How do I add tracking number for a return?

[noble-deeds]

I am the buyer and filled out a return request for an item. The seller sent UPS to pick up the item with a call tag and I sent it back. Now eBay says that I need to fill out a label and send it back. There is no option to add the UPS label info. The seller hasn't refunded me yet and they received the item back over a week ago. Why is there no place to add the return label info?

[12345jamesstamps]

Was there tracking?

[mtgraves7984]

Didn't you print the label sent through your Return request?

[an-36344]

---

@noble-deeds wrote:

I am the buyer and filled out a return request for an item. The seller sent UPS to pick up the item with a call tag and I sent it back.

Now eBay says that I need to fill out a label and send it back. There is no option to add the UPS label info.

The seller hasn't refunded me yet and they received the item back over a week ago. 

---

eBay gives the seller @noble-deeds three options to provide a return shipping label

1. Provide outside the request.

2. Upload into the return request.

3. Have eBay issue the return label. 

Now leave a private message here for eBay on Facebook (or open an account just to contact eBay)

1. to give eBay the already-delivered UPS tracking number,

2. and ask for your refund.

[frlegend-75]

It sounds like there may be some confusion or miscommunication between you, the seller, and eBay. When a return request is initiated, the seller should provide a return label for the buyer to use to return the item. It's unclear why eBay is asking you to fill out a label, especially since the seller has already arranged for a UPS pickup with a call tag.

You should reach out to eBay customer service to explain the situation and ask for assistance. They should be able to help you resolve the issue and ensure that you receive a refund for the returned item. It's possible that there was a technical error or misunderstanding in the return process, but eBay customer service should be able to provide guidance on how to proceed.

[fab_finds4u]

If you know they received it a week ago then that sounds like you have tracking.

You need to reach out to eBay ASAP because you only have 10 days to ask eBay to force the seller to refund if they fail to refund after it's been delivered back to the seller.

[noble-deeds]

Solution: I was finally able to call eBay using the chat function and having them call me back. They saw that I had communicated with the seller about the return label call tag info and that it has been delivered. eBay manually put it in and issued the refund. Their portal doesn’t have a way to do this, which is crazy but calling them got it done. 

[mjacegy]

I ran into the same problem today and im not gonna sell or buy any longer from eBay. This seller has lied countless times to me I’m gonna escalate my return I want my money back , All of it 

[ebooksdiva]

You're responding to a thread from April 2023.

It's not necessary to announce your departure from eBay. 

[kh-adrian]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.