How can I update tracking number for a return?

[momathome77]

Hi,

I bought an item from a seller.  After paying, I decided to cancel the item, found something else. The buyer said it was too late to cancel bc it had already shipped (late on a Sunday night). He agreed to refund me and sent me a pre-paid label via ebay. I inserted the packing slip into the unopened bag, applied the return label and took to UPS. 

The tracking number on my drop-off package receipt shows that it was received at a dock and signed off. I printed off that page from UPS. 

There is a tracking number on the return area of ebay, but I have no idea where that number came from and I can't seem to edit it to insert the tracking alphanumeric number from UPS. 

I have contacted the seller and the last thing he said was "Let me Check."

Do I appeal now or contact the seller again? 

Unfortunately, this is so far the worse experience I have ever had on ebay and I have been a member for many years with no issues before. I have sold a few items, but mostly buy.

Thanks for any help.

Cindy

[rebell45]

You'll probably have to contact eBay CS on this one. Go to the bottom of this page and click the Contact Us link. In the pop-up that appears select See More and find Contact an Agent. There you can request a call back. Good Luck.   https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=12&pos=1&query=Return...

[momathome77]

Thanks, I did contact ebay customer service after uploading my tracking info as a scanned document. They ruled in my favor in less than 30 minutes.  My money was refunded. 

I was not happy with that seller, but ebay customer service was very good and I appreciated that.