first thing i would do is investigate the buyer and see if, and how many times they have pulled this **bleep** in the past. if this has happened several times with this buyer claiming doa or not as described you may have a case. second, if you do decide to refund, check out the item thoroughly when it is returned. see if the buyer has removed or replaced any parts. i really feel for you, this happens a lot on ebay. people too cheap to buy a new item will go on ebay looking for a used item at a cheap price expecting it to function as a new one would. i wonder if these buyers would go to a yard sale or auction, buy an item and later if it stops working take it back and demand their money back. No they wouldn't, because they would not want to look stupid. so why do they think they can get away with it on ebay? because policy says they can. they like it when they can buy used items with zero responsibility on their part. they like it when the sellers take all the chances at yard sales, flea markets, estate sales, auctions, etc. where they buy items "as is" and then try to make a slim profit on ebay from buyers that don't think they should be held to the age old, unwritten policy of "as is, where is". be different if it was a new item with a guarantee, but it's not. and all these ebay bootlickers can talk about policy all they want, but the fact remains, the policy is wrong and needs to be changed and most of all you don't agree with a policy that is blatantly wrong.
