eBay

timmy_won · ‎08-09-2021

I've never been so frustrated in my life! Holy cow is Ebay's customer service the worst I've every experienced. I can't even find an email to contact, let alone a chat, and god forbid you can actually call someone. I received an item that did not look anything like what I paid for and of course the seller isn't responding to my return request even though it says clearly that they accept returns.

And now when I check the status of the case it says it's on hold bc "We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before to assist with the process." but I never received an email and I have no idea what they need!

Can anyone help me get help from eBay or am I totally screwed??

mtgraves7984 · ‎08-09-2021

From experience, I can tell you that sending a message through the eBay facebook page generates quick, concise email responses. You get qualified Reps, you can reply to the emails, you can even escalate your issue. It might take 3 emails to 3 Reps, but what else you got to do this evening? Good luck.

soh.maryl · ‎08-09-2021

eBay's Money Back Guarantee for buyers is really quite good.

Did you open an item not as described case in the Resolution Center?

Did you then return in 96 hours and request that eBay step in?

timmy_won · ‎08-09-2021

Yes I did both those things and and looking at the case it says it's on hold because "We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before to assist with the process." but I never received an email and I have no idea what they need!

lac358232 · ‎08-09-2021

@timmy_won wrote:
Yes I did both those things and and looking at the case it says it's on hold because "We have sent you an email requesting further information to allow us to investigate your claim. Please provide this information before to assist with the process." but I never received an email and I have no idea what they need!

Sorry about our uninformed responses @timmy_won despite your original post already addressed all the ensuing questions. Your seller escalated your return request, then eBay copied the same alert to both buyer and seller.

Your seller is being asked to reply to that email; you did not get that email, it's not for you, and you've no to-do. Just go silent, wait for your seller to fail to act, and you'll get a forced refund.

soh.maryl · ‎08-09-2021

So "the seller isn't responding to my return request" should be interpreted as meaning that the OP did open a case? Sorry, I thought that he meant that the first and only thing he had done was contact the seller.