I am having a serious issue with ebay 4/8/2024. I want to bring this to your attention. I have just been scammed by a fraudulent return for a Used iphone 13 Max Pro and NIP iphone 13 Max Pro Case. I was watching for the return because this was a $700 sale and I was already nervous about it. On April 5, 2024 the return from USPS said the package was refused. That had me startled, it was after 4 here and the USPS offices on the east coast were already closed for the weekend. The local post offices here in Texas didn't answer the phone when I called and never answer the phone. The next day it says the package is delivered and I look everywhere for it and it is not at my home where I buy and sell. The return tracking says the package was delivered to Front Desk/Reception/Mail Room. Over the weekend I filed a not delivered case with the return saying I never received the package. My case was denied because USPS says it was delivered to my house via the scan. I see now that on 4/5 when my mail carrier first brought it to my home, he must have seen that it was not my address on the package and brought it back to the post office and it was delivered the next day to the address the scammer put on there. Over the weekend I filed an appeal showing other tracking numbers that came to my home show delivered at front porch or just delivered, but never did ebay purchase say delivered to Front Desk/Reception/Mail Room.
I became frantic and started looking more closely at everything and I saw I was charged $4.75 for the return label. Well an iphone 13 max pro by itself weighs 8 oz. I know USPS is not going to weigh and 8 oz. package and charge $4.75. In my first dealings with ebay I did not realize this weight issue. I am bringing it to your attention so I might be able to help someone in the initial process. Once I realized this weight problem, I called ebay on Sunday night and told the person. He said he would add that information to the appeal. Today, 4/8 I received an email saying the appeal was denied. Funds would be taken out of my bank account to cover the return amount. I am trying to call ebay again, but they won't answer my call and have left me on hold for 5 hours. I called USPS and started an investigation and they told me the package weighed one ounce. They said they would email me the results of the investigation in which I asked specifically for them to show the GPS delivery location and the weight of the package on the investigation. I tried a chat with ebay asking to reopen my case because now USPS had told me the weight of my package was exactly one ounce. Ebay also has that information because they can see my return label and the weight USPS charge me on their end. The chat person was ZERO help and said they would not reopen the case. Reporting the buyer has not resolved any refund issue for me. They person just says I am sorry....blah blah blah. So again, I feel like if I had mentioned the weight of the fake return in the beginning, I might have had better results with ebay. I am going to wait for the USPS investigation and continue to try to get my money back.
