04-13-2023 09:46 AM
Hello,
I need to enter a tracking number on a return other than what was generated by the sellers USPS Priority label. The post office would not accept the package for Priority shipment because of a lithium battery, so I had to ship Ground with a different tracking number. I want to ensure the accuarcy of this return's details so that proper records are kept. How can I change the tracking number in the return?
I'm not sure why the seller, doing business in used laptop computers, would send me a USPS Priority return label when such items can't be accepted this way by the Post Office.
04-13-2023 11:07 AM
@mpbaugh wrote:I need to enter a tracking number on a return other than what was generated by the sellers USPS Priority label.
The post office would not accept the package for Priority shipment because of a lithium battery, so I had to ship Ground with a different tracking number.
I'm not sure why the seller, doing business in used laptop computers, would send me a USPS Priority return label when such items can't be accepted this way by the Post Office.
Your post office is wrong @mpbaugh but that's not unusual -- they will always try to sell you postage. A lithium battery can be shipped by USPS Priority if it is installed in it's own equipment, and cannot accidentally turn on.
To update your return tracking number, contact eBay on Facebook http://facebook.com/ebay with a private message.