eBay

potero63 · ‎01-03-2025

Be me...

Receive notice of a return, okay, that's fine.

Customer mails the same day... wow! A real pro.

Return arrives, its a used medical mask, and not the $170 item I was expecting. Hmmm.

It's New Year's Eve, no eBay support staff to talk to, I have 2 days. ???

Look for some way to resolve this with eBay and "Report Bad Buyer". Watch message disappear into an apparent black hole?

Talk to eBay support on January 2nd (the day I must issue the refund). They suggest that I let the request expire, then see if the buyer opens a new request at which point eBay will step in. IDK, does it work that way? not sure, but I'll try. lol

January 3 the refund is automatically issued, and now the "case is closed" and I cannot appeal it. Okay then.

So... how, exactly, was this suppose to go???

stainlessenginecovers · ‎01-03-2025

Customer Service told you incorrectly. You were NOT to 'wait' for anything. You got a 'ding' on your seller metrics by doing nothing and having ebay refund for you.

You were to 'refund' for a rock and simply put, take it.

There is a way to 'appeal' AFTER you've refunded, which means there is a way to waste even more time on it and get nowhere because there is NO PROOF what you received so there is NO WAY ebay is going to do diddly.

potero63 · ‎01-03-2025

Huh, well I am good at sitting on the phone... lol. We'll see what happens.

kensgiftshop · ‎01-03-2025

Since you're a TRS and offer 30 days returns, can't you deduct 50% of the refund since they didn't return the same item?

Have a great day.

potero63 · ‎01-03-2025

50%? No way... I don't want to give them a thing... lol. Its a scam, after all.

For now I'll remove refunds from all my listings, but put a statement in my listings that I do give refunds for returned, intact items for any reason.

This way I refund who I want.

marnotom! · ‎01-03-2025

Remember that what sellers can adjust is a returns policy, not a refund policy, and it only applies to remorse returns. All of your buyers can still avail themselves of eBay's Money Back Guarantee for a refund on an item they claim as not received or, more relevantly, not as described in the listing, and that refund will come from you.

fbusoni · ‎01-04-2025

@potero63 wrote:
50%? No way... I don't want to give them a thing... lol. Its a scam, after all.

For now I'll remove refunds from all my listings, but put a statement in my listings that I do give refunds for returned, intact items for any reason.

This way I refund who I want.

@potero63

I would advise you against putting that statement in your listings... you will merely be inviting criminals, who know more about eBay policies than you do, to purchase from you.

eBay seller since 1999. This is a posting ID.

fab_finds4u · ‎01-04-2025

This way I refund who I want.

You can say what you want if you think it will dissuade returns but the reality is no matter what you put in your listings you will be refunding in full if they file a not as described claim. eBay MBG trumps your policy. Always has and always will. They can return an empty box or a rock or a paper clip and eBay will force you to refund.

After you refund you can report the buyer. If the buyer establishes a history of returing the wrong item they could lose their MBG.

kensgiftshop · ‎01-04-2025

@potero63 wrote:
50%? No way... I don't want to give them a thing... lol. Its a scam, after all.

For now I'll remove refunds from all my listings, but put a statement in my listings that I do give refunds for returned, intact items for any reason.

This way I refund who I want.

It doesn't work that way on Ebay.

If you don't issue the refund, Ebay will from your account.

Have a great day.

potero63 · ‎01-04-2025

wow, well the criminals have found me. I am now dealing with 3 more $170 empty box returns.

Guess I have to quit using eBay.

Ouch.

stainlessenginecovers · ‎01-04-2025

@kensgiftshop wrote:
Since you're a TRS and offer 30 days returns, can't you deduct 50% of the refund since they didn't return the same item?

@kensgiftshop don't think they have enough sales to be TRS so I don't think they will be able to do that anyways...

tobadger · ‎01-04-2025

"Guess I have to quit using eBay."

Smart move.

kensgiftshop · ‎01-05-2025

@stainlessenginecovers wrote:
@kensgiftshop wrote:
Since you're a TRS and offer 30 days returns, can't you deduct 50% of the refund since they didn't return the same item?
@kensgiftshop don't think they have enough sales to be TRS so I don't think they will be able to do that anyways...

It shows they are a TRS.

Have a great day.

potero63 · ‎01-05-2025

Okay talked to support again today, and they said that the best that can happen (as other mentioned above) is that I issue a partial refund, and that once the issue is escalated to some other dept, maybe I'll get the cost of the return shipping label back.

Maybe its a pricing issue? I mean, maybe there is a pricing approach that I can take... not sure. I assume my competitors are facing the same issues (unfortunately). Or, well, maybe my competitors are sourcing from me, lol.

As I see it, I am selling a VERY re-sellable product (people roast these nuts and sell them on the street for cash all the time), and the price is very competitive, such that half-off is well below market value. I just don't know how to make the price interesting to the real buyer without making myself an easy target for the scammer.

I mean, how in the world do people sell silver coins on eBay and not get boosted on every transaction?