This case was closed previously, but we understand you have concerns. We'll review this inquiry and get back to you within 48 hours. I NEVER GOT A RESPONSE April 3rd: My name is ____ your eBay customer support for today. Rest assured we are going to resolve your issue as fast and simple as possible.
I was able to find a way to grant your appeal. I am sorry to hear about the initial decision being made about the item 20Pcs Set Mini Ducks Rubber Random Baby Bath Toys Floating Kids Christmas Gift. Nothing to worry, I already processed your full refund for this transaction and notify the seller about this issue. Please confirm with us after the timeframe if you received the refund or not so we can follow through with your concern. Your refund will be reflecting in your original payment method within the next 24 to 48-hour timeframe. Thank you for your great consideration. We appreciate your time and effort in patronizing eBay. I trust that this information is helpful and I also hope you and your family to be safe during this pandemic Coronavirus. Please take care.
I CALLED 2 DAYS LATER AND GOT NO WHERE; ONLY AN EMAIL ASKING TO EVALUATE THE CUSTOMER SERVICE May 15: Hello Tina, I'm contacting you about the Mini Ducks Rubber Rando Baby () that you recently purchased from "". I’m very sorry to learn that this transaction hasn’t gone as smoothly as we would have hoped. I can see that the item was purchased on . It’s important to note that eBay Money Back Guarantee cases must be filed within 30 days of the estimated delivery date. As this item was purchased more than 30 days after that date, it is now out of coverage under the terms of the eBay Money Back Guarantee. Going forward, if there is an issue with a future transaction, I would encourage you to ensure a case is filed within 30 days of the estimated delivery date. You can find more information on these timelines on the following page: I know that this wasn’t the response you were hoping for, but I hope I've provided information that may help should a similar issue arise. We wish you all the very best with your future purchases. OBVIOUSLY HISTORY THAT I CONTACTED IN A TIMELY MANNER WAS NOT SEEN May 16 Good day! Thank you for your efforts in contacting eBay regarding the CREE LED Headlight you purchased from the seller ""20Pcs Set Mini Ducks Rubber Random Baby Bath Toys Floating Kids Christmas Gift"". I am sorry to know that you did not received the item you purchased. I appreciate your effort in reaching out to the seller to have this sorted out. I commend your patience towards this case which shows that you are a responsible buyer. We’re glad you have raised your concern to us. Rest assured resolving your concern is our top priority. My name is and it is my pleasure to assists you today. Based on my research, this is your first Item not as Described claim on eBay. I took time to review the details of the case and here’s what I found out: •Item was purchased last January 05, 2019. For your future guidance, you must open a request within 30 days of the item's delivery date or latest estimated delivery date. If you'd like to learn more about our eBay Money Back Guarantee policy, please visit this page: Now, you might wonder why we ask to you file dispute on PayPal though you made the transaction on eBay, a claim is just needed to be opened in order for us to force the seller to respond on your request. To make it easier for you once you will be able to talk to a representative from PayPal for them to help you out on how to open up a claim. THIS GUY DOESN'T GET THE ITEM NAME OR PURCHASE DATE CORRECT | 
