Regards,
@yankmebige wrote:I received an item and filed a return the next day, got a QR return shipping, took the package to the shipping store in town 2 days later and the shipping store don't do QR labels but the nearest UPS store that does is 65 miles away, 3 hr round trip for a 10 seconds drop off.
Didn't your QR code say "Take this QR code to USPS" like this -- meaning at the post office?
@yankmebige wrote:eBay said I should have escalated the situation but we went on vacation the week we could (that's why I tried to mail it out before leaving).
And it seems you knew @yankmebige it was to be mailed -- meaning at the post office?
Plus there's a Print Label option -- print it at work, at the library, at a neighbor's?
@yankmebige wrote:No. It was an Amazon QR which I thought was strange from eBay for UPS, since it's a huge box.
It sounds like the Seller was using Amazon as their drop shipper. You have the option to file a claim with PayPal within 180 days from the date of purchase if you paid through them or try a credit card charge back.
@yankmebige wrote:I can look into that for sure. Thank you.
I just wanted to make a point here about eBay has policies to protect both the buyers and sellers but what's the point if customer service isn't gonna do anything to actually help when appeals are made. Most of the time they do a decent job when everyone works together. But those who don't try, the buyer generally gets the shaft even following expectations.
Lucky this doesn't happen often! Just saying it's frustrating!
@yankmebige Agreed and as more and more venues shift to computer monitoring situations then that "personal touch" of actually speaking with someone falls away and degrades the experience for both Buyers and Sellers. Our support here is voluntary and we don't want to see anyone fail, Buyer or Seller. But on some occasions we find there is no "one size fits all" easy "point and click" solution for a specific situation.
