“Does not fit” Return

[eb1877]

Hi there, new seller here and I have a buyer who bought some truck parts. He was happy with the item until he went to install and they do not fit his truck, it was an oversight on his part as he really didn’t know what he had originally. They apparently looked slightly different than his originals and he asked some questions still purchased them.  He paid over $1000 for these so is pretty upset. I had them listed as no return policy and he filed a Does Not Fit return and I have the option to decline or accept. It’s not my fault they don’t fit, so looks like he just has buyers remorse on a part he can’t use. I am asking if I should just accept the return and move on or if a choose to decline will eBay just give him my money and he keeps the parts anyway.

Thanks for the help!

[future3d]

Hello, I think in this situation, you'd better accept the return. (Ask the buyer to choose "buyer bought the wrong item" as the return reason when filling it out.) After receiving the returned item, deduct some money from the refund to cover your shipping costs and storage losses, 'cause it's not the seller's fault. But if you reject the return, the buyer's got plenty of ways to get his refund.

[mr_lincoln]

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@eb1877 wrote:

I went ahead and accepted the return. Shortly after I received a message from the buyer that he has decided to keep the parts. I asked if he could cancel the request otherwise I have funds on hold until the return expires. 

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@eb1877 

Hopefully he will cancel but I would not push the issue with him ... just be patient and let the claim time out.  If you have not received the items back within the claim time frame you can go back to the claim and ask eBay to step in and close it for you.