Defective XBox One Controller

[Anonymous]

I bought an XBox One from a bit of everything _LLC and the controller will not work at all. They refuse to message me back. I looked up their address and it is up for sale. Any suggestions on how i can dispute this and get a refund. They refuse a refund it says. Do not buy anything from them. BBB is gonna hear about them. TY

[chevymontecarlo88]

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@Anonymous wrote:

I bought an XBox One from a bit of everything _LLC and the controller will not work at all. They refuse to message me back. I looked up their address and it is up for sale. Any suggestions on how i can dispute this and get a refund. They refuse a refund it says. Do not buy anything from them. BBB is gonna hear about them. TY

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You will be covered by the eBay Money Back Guarantee. Read it and open up a return request based on your issue. Don't stress!

[fab_finds4u]

I seriously doubt your seller is a member of the BBB.

[chevymontecarlo88]

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@fab_finds4u wrote:

I seriously doubt your seller is a member of the BBB.

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Exactly! 

This is an easy one for sure! Read the eBay MBG and act within your time frame to return your purchase!

[bonanza125]

"Any suggestions on how i can dispute this and get a refund?"

File a return case which would be a "not as describe." You are given a 30 day money back guarantee. They can't refuse a return for refund within the 30 day time frame. As-Is No refunds does not exist anymore. If the item isn't described correctly Ebay forces a return. I wouldn't waste time contacting the BBB. Instead leave proper feedback on Ebay.

[Anonymous]

They finally replied back to me once i told them i am gonna file MBG. They are gonna send a replacement. I just have to return the defective one once i get the return label and print it out. TY everyone for your replies.

[chevymontecarlo88]

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@Anonymous wrote:

They finally replied back to me once i told them i am gonna file MBG. They are gonna send a replacement. I just have to return the defective one once i get the return label and print it out. TY everyone for your replies.

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With any exchanges or returns, make sure you open up a dispute, so everything is documented within the eBay system for your protection. Many sellers may try to encourage you that they will handle the exchange without opening up a dispute but understand you may lose your MBG protection if you don't. 

Understanding how to use the eBay MBG is key for your protection.

Good luck

[house*of*paws]

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@Anonymous wrote:

They finally replied back to me once i told them i am gonna file MBG. They are gonna send a replacement. I just have to return the defective one once i get the return label and print it out. TY everyone for your replies.

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Hi @Anonymous 

DO NOT accept a replacement … ONLY a full refund.  Then you can repurchase the item if you wish … or buy it from another seller.

 The problem with a replacement is that it could be shipped late (or not at all) … or it could also be defective when received.  You could easily be delayed past the time limit allowed by eBay to use the MBG.

[aproudparent2010]

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@Anonymous wrote:

They finally replied back to me once i told them i am gonna file MBG. They are gonna send a replacement. I just have to return the defective one once i get the return label and print it out. TY everyone for your replies.

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No, do not accept a replacement! Open a INAD case and do not close for any reason

[Anonymous]

After many attempts they are going to replace the item.

[aproudparent2010]

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@Anonymous wrote:

After many attempts they are going to replace the item.

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NO!! Do not accept a replacement!! Only get a refund then you can repurchase if you choose.

They are going to try and run you past point of opening a case or they will talk you into closing a case.