Customer return request, 30 days 20 hours

[fbray21]

Hello everyone,

I wanted to ask a question about returns. I offer free returns for 30 days, and today a customer requested to return an item 30 days and 21 hours after it was delivered. Would this count as outside the 30 day window? Customer states the product doesn't work at all, but I highly doubt that as I've yet to have one defective product after something like 500 sales. Usually I get the item returned, just for it to work fine except it would've been broken or mishandled in some way. 

Let me know what you guys think, I just got top rated and don't want to lose it by declining a return unjustly.

[kobunji]

It's funny Paypal got rid of free return shipping for business accounts, when the average user just doesn't know about the free return shipping, it was probably business accounts who were mostly taking advantage of it.

[house*of*paws]

Hi @fbray21 

If you are correct about the case being filed over the 30-day time limit ... the buyer won't be able to ask eBay to 'step in' if you decline the return ... BUT they will be able to file a PayPal dispute or do a chargeback with their CC company.

It's up to you whether you want to decline the return ... but I think it would be best to accept it and have the buyer pay the return shipping.

[monster-deals]

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@fbray21 wrote:

Let me know what you guys think, I just got top rated and don't want to lose it by declining a return unjustly.

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That doesn't happen by declining a return.

Chargebacks happen for declining returns which ends with your buyer having the item and the money back while you get charged $20 for the convenience of it all.

[glasser]

What's the harm in taking the return? If the item doesn't work then the the buyer probably deserves to return it even at 30 days 21 hours. If it does work on return, resell it. Cost of doing business.

Have no idea what you sold. Any chance buyer needs some help getting it to work?  Be proactive send a note sorry the item is not working, can you be more specific about what you mean? Maybe there is a fix I can recommend. Of course you can return it. Please package carefully.