Code it up like this,
Do not allow case to be filed for refund, if tracking shows item delivered and 2 business days has passed since delivery, refund in full automatically.
NOT
If tracking shows item delivered and 2 business days has passed, allow buyer to open a case. Automatically refund and close case as "Case closed without seller resolution".
There's no point in going the damaging route, when the automatic refund route, does the same resolution.
Cases should be reserved for issues like, a seller doing a deduction that buyer doesn't agree with and so forth, after the refund.
Return ID vs Case ID. Returns are not cases. Returns are returns and cases are cases. That's why they have their own terminology before ID. So, if a case is opened and automatically closed right away, there was no option for resolution. You may say the refund processing was resolution. No, that is a return processing, not case processing. You can fix all this by simply changing the code as shown above.
We allow refunds to process automatically without inspection most weeks as resources are not available to inspect returns. It's usually cheaper to take loses as eBay returns are low. We get piles of returns however from Amazon and eBay returns get tossed by carrier in those piles. Amazon does RFS so we have a lot longer than 2 business days to inspect and file SAFE-T claims. Doing in bulk is efficient
