Buyer purchased an item in black. At the time we only had black in stock so other colors were disabled. This was an international order. Expensive item and high cost for shipping.
Now the Buyer claims he wanted a different color. Claims he left an order note saying he wanted alternate color. I tell him we only had black at the time he ordered and that we shipped him black as that is what he ordered.
I’ve checked his order and there is no order note to be found. He sends me a image showing his requested order note, but it doesn’t match our order page. Where would an order note show up if a buyer leaves one?
Buyer has since opened a return saying we sent him wrong item. Should we fight this or give in? Return shipping alone is close to 90 dollars.
