I'm at my wits end. I sent out a very expensive item to a relatively new buyer on Ebay - it was sent to a freight forwarder in Delaware upon looking at the address. Immediately once it was "received", buyer opens up a return request that they no longer want the item, which is fine. The buyer then uses the return label and sends me a package that originates in Missouri like a day later, so right away I get a strange feeling about it.
Sure enough - I receive a very small package with two bottled waters inside. I video'd everything - from receiving it from the UPS driver, whom I explained, and opening it. On top of that, I called the freight forwarder with the original shipping label information, and they informed me they received the item and shipped it off to their customer. On top of that, I contacted UPS about the return label - and while they do not verify weights, they DO verify the item dimensions for billing purposes, and they provide the dimensions of the small box I received. And the buyer never communicated after their original return request - didn't respond to any of our messages stating that we received two water bottles instead of the laptop they ordered.
So to recap:
(1) Buyer impossibly returns an item shipped to Delaware, from Missouri a day later.
(2) Freight forwarding company confirms they received correct item and shipped it to their customer.
(3) UPS verifies dimensions of tiny box that could not possibly contain a computer.
(4) Buyer doesn't say a word the entire time or respond to any messages.
Provided all this evidence to Ebay - Ebay refunds buyer. How is this even remotely possible?! I could potentially understand a LITTLE if it were a he said / she said situation. But there's literally tons of proof here that fraud was committed. It's as if they didn't pay attention to ANY of it.
