Buyer returned item without opening a return or contacting me.

[1000-cuts-paper-and-ephemera]

Okay, so sell VHS tapes. A tape I sold was delivered, no issues. Only I get it back in the mail today. It wasn't returned to sender, and shipping was paid for buy the buyer. I didn't authorize a return, but I don't mind doing one.  The buyer claims to have not known it was a VHS. Even though it said VHS in the listing title and description and it was listed in the category for VHS. What I have a problem with is the little note the buyer taped to the video including his email address and two Paypal pone numbers. I'm obviously not going to issue a refund a buyer either of those ways because that a TOS violation, as is giving a seller contact info. Should I just contact them though Ebay messaging and have them initiate a refund, with pictures of the note and package? Or should I report them and issue a refund on my end? Honestly anyone who mistakes a nearly 40 year old VHS for a DVD may not be smart enough to initiate a refund request correctly.

[fab_finds4u]

It is not against TOS to give a seller your contact information after they win.

Why make it complicated or force them to file a chargeback which will end up costing you $20?

Locate the order in the Seller Hub. In the drop down select Send Refund. Choose a reason. Specify a refund amount. You might want to deduct original shipping from their refund. Send it.

[deltilogical · Accepted solution]

I wouldn't overthink it - either buyer didn't like the movie or genuinely didn't pay attention - although confusing with a DVD doesn't seem likely looking at your straightforward listings.  Buyer might have included the personal info just so you wouldn't think they were scamming you.   I've done some dumb things - it happens! 

You must've rolled your eyes when the VHS came home 😉

[1000-cuts-paper-and-ephemera]

You know what, I am overthinking it. Just kind of freaked me out that they didn't do things the correct way. I think I am going to message them and include photos though, just in case.

[gaylensturgil_0]

I had the same thing happen to me this past week. I have messaged her on eBay and no reply. I received a package in the mail with the $125.00 purse that I had sold. Her note said, "Sorry I returned this it is too big."

[albertabrightalberta]

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@gaylensturgil_0 wrote:

I had the same thing happen to me this past week. I have messaged her on eBay and no reply. I received a package in the mail with the $125.00 purse that I had sold. Her note said, "Sorry I returned this it is too big."

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@gaylensturgil_0 

The buyer saw that your return policy is 30 days and she pays return shipping. So that's what she did. Just refund the purchase price as per your policy.