Buyer claims item (software) not working

[rrk5710]

Asking for a refund, ALL my items marked "as is" no returns. What should I do? Should he open a claim w/eBay? Or should I just refund minus ship? How should this be handled? TY

[ebooksdiva]

If the buyer opens a return, accept it, issue the return label and refund when you get it back. 
eBay's Money Back Guarantee over rides your "as is" no returns policy.

[rrk5710]

He's just asking via message. Should I just refund to avoid the "ebay return" as doesn't that "ding" your account &/or put a hold on your funds? What about ebay's MBG? Shouldn't they cover it?

[fbusoni]

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@rrk5710 wrote:

He's just asking via message. Should I just refund to avoid the "ebay return" as doesn't that "ding" your account &/or put a hold on your funds? What about ebay's MBG? Shouldn't they cover it?

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@rrk5710 

I would issue a refund -- shipping paid by buyer and the cost of the item -- and be done with it. 

Your objective at this point is to avoid negative feedback.

As for the MBG -- unless I misunderstand your question, that is for the seller, NOT eBay, to cover in a case where the item does not work as intended.

[kensgiftshop]

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@rrk5710 wrote:

 What about ebay's MBG? Shouldn't they cover it?

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Yes, it's covered by the MBG for the buyer, but the money comes from your account.