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Buyer Uses, breaks item, then claims SNAD for Return

Got an email similar to this yesterday.  forget how am I supposed to handle stuff like this.

 

Buyer buys a baseball bat from me.  Says he used it about 25 times and now it is cracked.  Now wants full refund claims not as described.  To me it translates to, I bought it, I used it, I broke it.

 

What do I do next?

 

Just looked 0 percent just registered buyer

 

I didn't purchase insurance, I wouldn't be dishonest and push the blame to the  carrier amyway

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