eBay

scotread1 · ‎05-17-2022

The watch is NOT defective. I FILMED its functionality prior to shipment. The watch is brand new and functions perfectly. The buyer claimed "defective" in order to return a "no returns accepted" item. Period. The buyer's "details" of the watch's claimed "defectiveness" indicate two things: they don't know how to operate the watch, and they've very little to offer in the form of details. Because they have none. Again, they claimed "defective" in order to return this "no returns" item. What few specifics they did offer regarding its supposed "defectiveness" would be the equivalent of someone claiming a TV is "defective" because it arrived at their home on a channel not to their liking. Well...then change the channel! For example, they complained the seconds hand didn't reset to 12. Well...then make the adjustment! It literally takes seconds to do so. When advised to consult the manual or view a brief video tutorial that I would provide for them, the buyer rudely declined. Unsurprisingly, because they're only interested in returning this perfectly functioning watch. Further, when posed with the idea of a replacement, they too very quickly declined to accept. Because they're only interested in returning the watch purely because they don't like it. Mind you, I had zero intention of sending them a replacement because I know the original is in perfect working condition. I am not a department store fitting room; I cannot pay for someone to "try on" items via the USPS. Do sellers have any rights? Anybody can just claim "defective" and have the seller's funds immediately withheld. I've been a trusted seller on eBay for many, many years, with a perfect seller rating. The buyer, meanwhile, has zero items for sale. They should get some skin in the game, beginning with relisting this watch. What do you guys think?

scotread1 · ‎05-17-2022

UPDATE:

After not communicating with the buyer for two days, I decided to send them another message, which was about 10 minutes ago. I requested video evidence of the "defect", and informed them this information would help expedite the mediation process, as well as be a source of scrutiny during any subsequent appeals, should the latter become necessary. I chose my words very deliberately. Five minutes later the return request was CLOSED, along with a message politely sharing their disdain for me.

Can I sympathize with buyer's remorse? Of course I can. However, it's not my responsibility to fund the shopping experiments of others. I offer free shipping for all my items, and I simply ask that it not be abused. The fact remains, there was and is no defect. Hence why they declined to send the non-existent evidence.

Ahhh, sweet vindication.

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donsdetour · ‎05-17-2022

well your no returns are the cause: and the item not as described is the effect.....

Learn you agree to the money back guarantee by using eBay....

https://pages.ebay.com/ebay-money-back-guarantee/

No returns does not equal no REFUNDS.

It says you will give them the item, and refund....

So you best return for refund or lose all of it.

momdadsstash · ‎05-17-2022

Doesn't matter what we think, issue a refund upon return or Ebay will issue a return payment without you getting the watch back.

Once you get it back and it's working, you'll refund and you can report the buyer for filing a false claim.

scotread1 · ‎05-17-2022

But the item is EXACTLY as described. Hence my grievance.

scotread1 · ‎05-17-2022

Wait, you're telling me if eBay mediation results in the buyer's favor, they're not required to send the watch back?!

kensgiftshop · ‎05-17-2022

@scotread1 wrote:
But the item is EXACTLY as described. Hence my grievance.

It doesn't matter.

When a seller doesn't accept returns, a buyer will lie and file an INAD so they can return an item.

Once the buyer files an INAD, you don't have many choices.

Have A Great Day.

a_c_green · ‎05-17-2022

@scotread1 wrote:
Wait, you're telling me if eBay mediation results in the buyer's favor, they're not required to send the watch back?!

If you refuse the return and ask eBay to step in, then yes, they will enforce a refund without requiring the buyer to return the watch first. You do have the opportunity to require its return before refunding, so you might want to do that. The alternative is not to refuse the refund, it's to not get the watch back.

klhmdg · ‎05-17-2022

@scotread1 95% of the time if you or the buyer ask eBay to step in, you loose.

eBay WILL give the buyer their $ and your watch, and you a seller defect because eBay stepped in.

Just accept the return and refund upon receipt.

It is also best to reevaluate your "no return" policy.

klhmdg • Volunteer Community Mentor

caldreamer · ‎05-17-2022

EBAY Money Back Guarantee (supersedes your "no returns" policy) which allows customers to lie and claim "defective, not as described, counterfeit" (you are forced to refund purchase price + including shipping both ways). EBAY does NOT require customer to prove their claims.

If you do not approve return, EBAY will do it for you and allow customer to keep "both watch and your money". Also you will get a "defect" on your account for not obeying the rules.

Sorry this happened to you but this is all part of selling online (occasionally you get a customer who is not honest).

donsdetour · ‎05-17-2022

@scotread1 wrote:
But the item is EXACTLY as described. Hence my grievance.

Not in your possession so you do not know if it is as described or not.

Things change when shipping an item and some purchaser gets a hold of it....

Be glad they did not take a hammer to it to get a refund.... Has happen...

I have to eat a few watches my self...

dhbookds · ‎05-17-2022

Agree with all that has been said about accepting the return.......

But I would also point out that you (seller) cannot be absolutely sure it does work until it's returned. Something could have been knocked out of kilter in the mailing.......slight chance......but possible... I certainly have bought brand new stuff, sealed in the box, and had it not work.

As a corollary to that......if you argue with him that it does work properly, he may well ensure that it doesn't work when he returns it.

Accepting the return is in YOUR best interest.

kabilab · ‎05-17-2022

Scot,

Initially, I too had a NO RETURNS policy. After reading comments concerning that being a bad idea, I changed to accepting returns and the numbers definitely decreased. In addition, predicated upon e-Bay's rules, NO RETURNS=NO SENSE. If a buyer wants out of the deal, most will find a way.

scotread1 · ‎05-17-2022

@klhmdg wrote:
@scotread1 95% of the time if you or the buyer ask eBay to step in, you loose.

eBay WILL give the buyer their $ and your watch, and you a seller defect because eBay stepped in.

Just accept the return and refund upon receipt.
It is also best to reevaluate your "no return" policy.

I won't be reevaluating my "no returns" policy. This is my first encounter with an unscrupulous buyer. Further, I'm certain there've been other buyers who would've just as well have returned my items were it not for the listing "disallowing" them to do so.

scotread1 · ‎05-17-2022

@caldreamer wrote:
EBAY Money Back Guarantee (supersedes your "no returns" policy) which allows customers to lie and claim "defective, not as described, counterfeit" (you are forced to refund purchase price + including shipping both ways). EBAY does NOT require customer to prove their claims.

If you do not approve return, EBAY will do it for you and allow customer to keep "both watch and your money". Also you will get a "defect" on your account for not obeying the rules.

Sorry this happened to you but this is all part of selling online (occasionally you get a customer who is not honest).

I understand. Cut my losses and move on. Just for the record, though, I already provide free shipping for all items. Thanks.