Buyer Changed Mind after Starting a Return Request

[mochacatsvintageshop]

Yesterday a buyer opened a return request which I approved as shoes did not fit. Today they emailed asking me to cancel the request. What is the next step to close the request & have funds released to me?  TIA

[johnwhiplash · Accepted solution]

You can do nothing and it will time out if the return isn't shipped within a certain amount of time. Ebay will keep your money until the case closes. The buyer may be able to close the request and speed up release of your funds.

[mochacatsvintageshop]

Thanks for your response. I am hoping there is a way that a buyer can cancel so I don't have to wait 2 weeks to have the funds returned to my account. 

[gwgw-73]

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@mochacatsvintageshop wrote:

Yesterday a buyer opened a return request which I approved as shoes did not fit. Today they emailed asking me to cancel the request.

What is the next step to close the request & have funds released to me?  TIA

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Sorry, no.

A buyer cannot abandon the label, click Cancel return ^^ and release your funds earlier.