I bought and item on ebay and when I received it, it was completely different than what I had ordered. In fact the name and phone number on the shipping label wasn't even mine (and yes my name and phone is correct on the ebay shipping address). So I contact the seller, no response so I opened a return case, seller responds that he/she doesn't accept returns. So I escalate the case to ebay. ebay put case on hold to allow 5 days for seller to send return label. 5 days pass and no return label so then ebay put case on "Hang on, we're still reviewing the case". I call ebay they tell me bacause item is over $1,000 a specialist needs to review the case but I should be hear back within 24-48 hours. It has now been 1 month and I have not hear back ebay (case is still on "Hang On, we're still reviewing". I called, chatted, and even message via facebook with no success. Everytime ebay tell me case is decided in your favor but needs to be reviewing by specialist. After dozen phone calls and refusing to accept their answers of 24-48 hours someone will get back to me I did manage to find out that someone at ebay screwed up (never sent email to seller to send return label) so when specialist reviewed the case it was denied 3 times. Finally after 3 weeks someone did send an email to seller to send return label but seller never did and case is still on hold. This is crazy, ebay is publicly traded company (not a startup) and this is how they conduct their busienss! On top of that when I call ebay they are not able to talk to specialist (specialist work offline and no way to contact them). I have had ebay hang up on me several time because it was too much work for them to investigate this case. I have had ebay tell me someone would call me back, no one ever did. This is just crazy! I did contact paypal but they said that I have to work through ebay. I did call my credit card company but they said I need to work with paypal to return the item and only then can they open a dispute. FYI I have been buying and selling on ebay for 8 years so I am not new to ebay and NO I didn't try to return the item just because I didn't like it. I try to return the item because what seller sent me was not what I ordered. My advise don't buy anything over $1,000 otherwise you will face this nightmare and don't use paypal because paypal just directs you to ebay. You better of using your credit card on ebay so that it will show up as an ebay transaction on your credit card and not a paypal transaction. The frustrating part is no one at ebay can get this resolved. They all say the same thing "we are sorry and rest assured we will do everything to get you a refund" but yet they can't contact the specialist, can't send an email to the specialist. All they can do is add notes to my case and hope the specialist will see it when ever specialist get to my case. And they cannot give me an ETA on when specialist will review my case. Could be days, weeks, months, yeas! no one at ebay knows!
albertabrightalberta
