eBay Executive Chat, Oct 10th @ 1pm PT - Sarah Brubacher

[alan@ebay]

Hi Community,

I am very excited to announce that we will be hosting an eBay Executive Chat on Tuesday, Oct 10th at 1 pm PT with Sarah Brubacher.

Sarah currently leads the Seller Evangelist & Community team and has held a variety of roles during her thirteen years at eBay.  She first joined eBay in 2004 as a global policy manager in Trust & Safety – and since then has held positions in Cross-Border Trade, Merchant Development, Global University Recruiting and has been Chief of Staff.

Please join this 'Ask Me Anything' hour-long chat session to get to know Sarah, ask questions and share your insights about selling on eBay.

Sarah is looking forward to answering your questions!

Chat with you then.

                                                         

[mg152]

Hi Alan & Sarah,
Can I just say I love working in my PJs with no makeup on?
I’m taking some time off right now because of personal issues but my boss doesn’t care! 😂
I want to thank all my fellow members for extending a helping hand again after my County was nearly destroyed by Irma. I don’t know what I’d do without all of you wonderful people.

I do have a question. Is ebay trying to rid the site of small or part time sellers like myself?
I take buying & selling very seriously & have never really had any problems buying it selling & I'd like to keep selling.
Great to see everyone.

[sarahbru]

---

@honeville1 wrote:

Yesterday I encountered a problem marking down items using ebay's promoted listings.  The new "SALE EVENT + MARKDOWN" is now capped with a maximum discount of 60%.  When I used the dollar feature to come down lower than that it reads "SKIPPED: MAXIMUM".   Been on the line with CS and they confirmed that 60% is the current maximum discount allowed. 

I need to know if this is a tool issue, programming issue, or has there been a new policy that markdowns greater than 60% are no longer acceptable on the eBay platform.   Right now I'm hearing it's the later... that 60% is the maximum allowance allowed off retail on ebay. 

Can you confirm this? 

---

Hi Honeville: This is the first I'm hearing of this -- so I don't know if this is working as designed or if this is an issue.... We will reach out to the promotions team and get back to you. Thanks! Sarah

[theshoppingmom2]

Hi Sarah!!!

Nice seeing you here!!! 

I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community  together?

[ebetsy]

I don't have actual metrics to back it up, because I can't compare to us if we weren't doing 60-day free returns, but I believe we get more sales because buyers can shop with us risk free, and that boost offsets the less than 5¢ per item that return shipping has cost us in the last 24 months.

This is in my client account; we sell jewelry, so return shipping via USPS First Class is only $2.61. Looking forward to testing it with our Converse sneakers ib my husband's and my store when we reopen towards the end of this year.

[danna]

Thank you! You gave me the idea to launch a few each day and not all at once! I love that weekend myself and look forward to it every year. Not only for selling but for shopping! Last year eBay had so many great deals that I bought up a ton and then re-sold them on my eBay account the next week! It's a great product sourcing weekend as well as selling!

[mg152]

You didn’t ask me but the biggest issues I see are low views & sales & fraudulent returns. IE: buyer returns a rock & not the iPhone seller shipped. My problems were low to no views & sales but I’m not selling right now. Just stating what we see in the community.

[theshoppingmom2]

ohhh waving at everyone... eBetsy, Dana , Danny , Patricia and  of course ALAN!!!!!

and unicorn glitter to everyone !!

[mg152]

Danna
Love your signature line.

[danna]

**waves** back at ya Patty!!!

[txblue49]

I am still waiting to be rolled into the New Sale Event + Markdown. I understood the roll out was during Aug & Sept. It is Oct now and I only have the old Markdown version available to me.

How much longer do I have to wat for the new version? 😞 

[mg152]

Hi there!
Me waving back. It’s been a while. Been busy trying to sell the inherited homes & buy one of our own. I’m not around as much as I used to be. I sure miss you all.
❤️❤️😀😀

[sarahbru]

---

@mg152 wrote:
Hi Alan & Sarah,
Can I just say I love working in my PJs with no makeup on?
I’m taking some time off right now because of personal issues but my boss doesn’t care! 😂
I want to thank all my fellow members for extending a helping hand again after my County was nearly destroyed by Irma. I don’t know what I’d do without all of you wonderful people.

I do have a question. Is ebay trying to rid the site of small or part time sellers like myself?
I take buying & selling very seriously & have never really had any problems buying it selling & I'd like to keep selling.
Great to see everyone.

---

Hey @mg152:  I'm so glad to hear that you received outreach from Community members. I think this is what makes eBay just such an incredible site. Buying / Selling / Belonging -- that is what eBay is all about. And no - eBay is definitely not trying to rid the site of small sellers - we're trying to do the opposite.  Can you speak more about what is driving the question? Thanks! Sarah

[danna]

Thank you Patty! ♥

[ebetsy]

---

@danna wrote:
Thank you! You gave me the idea to launch a few each day and not all at once! I love that weekend myself and look forward to it every year. Not only for selling but for shopping! Last year eBay had so many great deals that I bought up a ton and then re-sold them on my eBay account the next week! It's a great product sourcing weekend as well as selling!

---

Ooh, good idea, Danna! Great info, Sarah! I'll be running promotions starting at midnight between Thanksgiving/Black Friday (happy to have buyers purchase on Thanksgiving, and to accept Best Offers, but keeping that day otherwise commerce-free as a personal priority) and going through the Tuesday after Cyber Monday (to catch shoppers who may be a little late to the party).

Hi Patty! Unicorn glitter back atcha!

[sarahbru]

---

@theshoppingmom2 wrote:

Hi Sarah!!!

Nice seeing you here!!! 

I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community  together?

---

Hey @theshoppingmom2:  I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those?  Sarah