eBay

alan@ebay · ‎07-05-2017

Hi Community,

We hope that you had a wonderful Fourth of July!

Please join the Community team at 1 pm Pacific on Wednesday 7/5 for our weekly chat. There isn't a set topic this week so feel free to ask us your eBay buying & selling questions.

Talk to you then!

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

carlmarxx · ‎07-05-2017

There was a old Beta program ebay was testing on some buyers ,They had to do payment right a way. . I got pulled ack into it . I thought ebay junked it

Anonymous · ‎07-05-2017

@carlmarxx wrote:

@Anonymous wrote:

Welcome to the weekly chat everyone! I hope your 4th of July was bright and amazing! Looking forward to discussing whatever is on your mind this afternoon 🙂

The chat is now open!

I got pulled back into a Old Beta test , that has all sellers items BIN's as IMPR and forced to use the check out cart to request total . I don't why ebay has not junked the old program. I want out of it

Hi @carlmarxx - We tested this a ways back but have recently made changes to help in our efforts of reducing Unpaid Item cases. There isn't an option to opt out of this feature but I encourage you to have your buyers use the cart and ensure your combined shipping rules are set up so that it's automatically being combined for your buyer.

carlmarxx · ‎07-05-2017

@Anonymous wrote:
@carlmarxx wrote:
I have a Question about Shipping to Brazil , parcels delayed by Brazilian customs in order to build up the VAT taxs they collect from their people that buy . which Caused deliverys to take 98 days , there fore makes for easy scam buyers to defraud sellers .
While we aren't able to speak to why delays may happen in customs, I can recommend you use our Global Shipping Program to ship to Brazil as you would not be responsible for any delays in the destination country. You would only need to have the item delivered to our sort facility in Erlanger, KY. Check out: http://pages.ebay.com/seller-center/shipping/global-shipping.html for more information on this program. If you decide that it is right for you, you can even block shipping to international locations with the exception that you will ship via our Global Shipping Program.

Sad thing is my international sales died out .

fern*wood · ‎07-05-2017

In the collectible categories there are choices such as vintage, modern, & current all with a corresponding range of years these refer to.

First I wonder why the years that correspond to those terms vary between Christmas and other holidays and also why the years haven't been updated with the passage of time? For instance in the Christmas section, current starts in 1991 and modern in 1946. Frankly, if I have a decoration that dates back to 1946 there is no way that is modern and 1991 isn't exactly current either.

I try to list accurately so feel these range of years need to be adjusted since probably 20 years have passed since they were chosen.

alan@ebay · ‎07-05-2017

@odditiesandantiquities1 wrote:

alan@ebay wrote:

@pirate_snoopy wrote:

alan@ebay wrote:

@odditiesandantiquities1 wrote:

Good afternoon Trinton and Alan. Hope you're 4th was as much fun as ours was. :-)):champagne:

Thanks, @odditiesandantiquities1. It was my first 4th living in the USA, and I had the best time.

I didn't know that you didn't live in the US before...you learn something new every day 🙂

I am from Dublin, Ireland. I moved over last Fall.

It's a good thing you're typing and not speaking. We probably wouldn't understand.

hahaha yes! I do have to make an effort to slow down when speaking.

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

tyler@ebay · ‎07-05-2017

@fern*wood wrote:

When I receive a question from a potential buyer and I choose to answer by using the offer button, I cannot find any record of my message or offer after it's sent.

There are times I want to go back to see my response or what offer I sent but where did it go?

Hey @fern*wood - you should be able to keep track of the private offer as a regular offer, and that should include the messaging. We tested it and were able to see the message too!

My eBay>Selling/Listings/Active>Review my offers (usually in drop down menu under More Actions).

Tyler,

Anonymous · ‎07-05-2017

@texanna1 wrote:

It is a shame when Seller and Buyer are happy and someone called "customer service" can't get on the same page. lol

I will definitely take a look and see what we can do to get this resolved promptly!

bigmotormania · ‎07-05-2017

Hello Alan, Trinton, Heidi, Tyler.

Been awhile since I was available to participate in the weekly chat so I don't even remember the things I was gonna ask, sad sad, however, I do have a question that's been concerning me as of late.

I've had a few people (from different countries, not sure if this is important or not, different policies etc) who have been sending me their addresses in messages asking me what I would charge for shipping. The reason this concerns me is I don't want to be caught in some crossfire on the matter. I do respond to the messages informing them that I only ship internationally through the GSP and I do not yield any information, links, numbers, addresses, emails, et cetera, but I still get worried with how drastically unreliable the bots can be that someone sending me their address or contact information might somehow have a negative effect on me.

I do not ask for contact information and even before the new policies went in and the bots started going crazy on people for giving phone numbers I refused to utilize contact information given to me, people sending me phone numbers to which I would immediately respond that I do not contact outside of eBay, as I want my own paper trail in the event something bad happens in regard to any of those transactions.

So basically my main inquiry here is as long as I don't respond in kind, do people sending me contact info or addresses have any potential to negatively impact me, who refuses to have anything to do with said contact information?

Thanks, and Happy Belated 4th to you all, firework smoke has me feeling super icky today but it was a great Independence Day regardless.

Bigmotormania

Anonymous · ‎07-05-2017

@fern*wood wrote:

In the collectible categories there are choices such as vintage, modern, & current all with a corresponding range of years these refer to.

First I wonder why the years that correspond to those terms vary between Christmas and other holidays and also why the years haven't been updated with the passage of time? For instance in the Christmas section, current starts in 1991 and modern in 1946. Frankly, if I have a decoration that dates back to 1946 there is no way that is modern and 1991 isn't exactly current either.

I try to list accurately so feel these range of years need to be adjusted since probably 20 years have passed since they were chosen.

Hi @fern*wood! This is a great call out and I appreciate you sharing it. I'll send this on to the teams to see what we can do to have those years updated and kept consistent. Thanks!

carlmarxx · ‎07-05-2017

@Anonymous wrote:
@carlmarxx wrote:
@Anonymous wrote:
Welcome to the weekly chat everyone! I hope your 4th of July was bright and amazing! Looking forward to discussing whatever is on your mind this afternoon 🙂

The chat is now open!
I got pulled back into a Old Beta test , that has all sellers items BIN's as IMPR and forced to use the check out cart to request total . I don't why ebay has not junked the old program. I want out of it
Hi @carlmarxx - We tested this a ways back but have recently made changes to help in our efforts of reducing Unpaid Item cases. There isn't an option to opt out of this feature but I encourage you to have your buyers use the cart and ensure your combined shipping rules are set up so that it's automatically being combined for your buyer. What RIgHT Does Ebay Have to Butt in! I guess I will have3 to call up and Rasie Hell ! over this !

rw011164 · ‎07-05-2017

The cart feature is a nightmare for us. We ship by freight and so we wrote buyers their shipping rates and then have to add the quoted shipping rate to their invoice.

For some idiotic reason which no CSR can explain, our buyers using the cart are being told by ebay that we do not deliver to their area. WHICH IS NOT TRUE. It should say to please contact the seller for a shipping quote. We have lost business over this, which I had thought was a glitch but was recently told cannot be changed

d-k_treasures · ‎07-05-2017

@Anonymous wrote:
@carlmarxx wrote:
@Anonymous wrote:
Welcome to the weekly chat everyone! I hope your 4th of July was bright and amazing! Looking forward to discussing whatever is on your mind this afternoon 🙂

The chat is now open!
I got pulled back into a Old Beta test , that has all sellers items BIN's as IMPR and forced to use the check out cart to request total . I don't why ebay has not junked the old program. I want out of it
Hi @carlmarxx - We tested this a ways back but have recently made changes to help in our efforts of reducing Unpaid Item cases. There isn't an option to opt out of this feature but I encourage you to have your buyers use the cart and ensure your combined shipping rules are set up so that it's automatically being combined for your buyer.

But using (what you call) a shopping cart allows someone else to buy it out from under you. So what good it is if you want to buy multiple items from one seller?

_____________________________
"Nothing is obvious to the oblivious"

lintbrush* · ‎07-05-2017

I am curious why eBay doesn't display a seller's handlign time unless it's more than 4 days.

On Monday alone there were 2 different threads - one from a buyer; one from a seller.

The seller received a message over the weekend from their buyer who purchased on Thursday and was wondering why the item hadn't posted yet and wanted a refund. The seller had a 2 day handling time and wasn't required to even ship it until Monday.

The buyer wondered why their seller hadn't marked the item shipped yet and given tracking after a day. They were upset. If the seller had a 2 or 3 day handling time, they (or we) wouldn't know.

These situations could be so easily handling if the sellers' handling times were posted on the listing - like they used to be. It would save grief for the buyer and seller alike.

These were not isolated posts. We see a lot like this that could often be easily answered (or simply not asked) if the information was provided.

Anonymous · ‎07-05-2017

@carlmarxx wrote:

@Anonymous wrote:

@carlmarxx wrote:

@Anonymous wrote:

Welcome to the weekly chat everyone! I hope your 4th of July was bright and amazing! Looking forward to discussing whatever is on your mind this afternoon 🙂

The chat is now open!

I got pulled back into a Old Beta test , that has all sellers items BIN's as IMPR and forced to use the check out cart to request total . I don't why ebay has not junked the old program. I want out of it

Hi @carlmarxx - We tested this a ways back but have recently made changes to help in our efforts of reducing Unpaid Item cases. There isn't an option to opt out of this feature but I encourage you to have your buyers use the cart and ensure your combined shipping rules are set up so that it's automatically being combined for your buyer. What RIgHT Does Ebay Have to Butt in! I guess I will have3 to call up and Rasie Hell ! over this !

No need to call, @carlmarxx. We're happy to take your feedback here and share with those involved with this update. Thanks for sharing this!

carlmarxx · ‎07-05-2017

@d-k_treasures wrote:
@Anonymous wrote:
@carlmarxx wrote:
@Anonymous wrote:
Welcome to the weekly chat everyone! I hope your 4th of July was bright and amazing! Looking forward to discussing whatever is on your mind this afternoon 🙂

The chat is now open!
I got pulled back into a Old Beta test , that has all sellers items BIN's as IMPR and forced to use the check out cart to request total . I don't why ebay has not junked the old program. I want out of it
Hi @carlmarxx - We tested this a ways back but have recently made changes to help in our efforts of reducing Unpaid Item cases. There isn't an option to opt out of this feature but I encourage you to have your buyers use the cart and ensure your combined shipping rules are set up so that it's automatically being combined for your buyer.
But using (what you call) a shopping cart allows someone else to buy it out from under you. So what good it is if you want to buy multiple items from one seller?

They know Damed well not all seller do BIN's , they do auctions . There if buyer has active bids on some and want to do BIN on another item from same seller ,buyer can't combined all at once. I will call up and rasie Hell over how stupid this is..