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Weekly Community Chat, July 19th @ 1pm PT - General Topics

alan@ebay
eBay Staff (Alumni)

Hi Community, 

 

Please join us here for our weekly Community chat at 1 pm Pacific on Wednesday 7/19. There isn't a set topic this week so feel free to ask us your eBay buying & selling questions. 

 

Talk to you then!

Alan - eBay Community Manager


If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

Message 1 of 118
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117 REPLIES 117

Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@mendelsons wrote:

So what is the deal with descriptions, why are we making listings with descriptions if ebay is just going to hide them and show other items to buy in the space that was occupied by the description field.

We do enough returns as it is and if your hiding desciptions not only on moble platform but pc platform as well -  this is going to get worse.


 

 

 

That's another problem, buyers hate this extra step & will go to a competing site.

Patricia
eBay member for 25 years
Message 61 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


tyler@ebay wrote:

Your suggestion is a good one. Currently that's not the way it has been planned, 


tyler@ebay: Well, yes, that's what I'm saying: it's overreaching the goal. The protests you're getting are not coming from the people you're trying to benefit with this well-intentioned change; it's from people who were not in need of it in the first place, and if you make one simple tweak to your change, you'll fix it.

 

A BuyItNow should, in general, require Immediate Payment; otherwise it's not really much of a "Now" transaction, and in the case of high-scam categories like laptops and smartphones, it could enable a scammer to yank the item off the market without actually paying the seller for it. So that's fine. But as we have read in sometimes excruciating detail, a lot of quantity sellers can't do business with that restriction in the way. Give them the opportunity to waive Immediate Payment in cases that they choose, and it will all work as intended. Thanks for your reply!

Message 62 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

A few weeks back you ask for some ideas of additional shipping products that we'd like to see Ebay add to it's line up.  I think Thank You stickers would be great.  Currently there are Ebay stickers, but I think the words Thank You should be on the sticker with the Ebay logo faintly in the background or something.  I don't think it should be bold because the buyer is having the transactions with me on the Ebay site.  I don't think we should confuse the buyer as to whom they are buying from.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 63 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

Anonymous
Not applicable

@vrykalak wrote:

@Anonymous wrote:

@dhbookds wrote:

Relative to the Immediate Payment required by Ebay on items less than $1000.......has that rolled out completely now.......so we can remove our seller IPR to enable the cart "ask for invoice", if we want? 


This has not yet rolled out to 100% of sellers. You could test out your listings with a friend or collegue to see if those without immediate payment required by yourself are being pushed into this automatically. If so, then you are a part of the test and could uncheck the IPR box when listing for eligible items.


Where is the IPR box? I would definitely like to uncheck it.


Hey @vrykalak, while it's location will vary depending on the listing form you are using, if it is an option to add or remove it should be under the Payment Options section. Something similar to "Require immediate payment with Buy It Now".

Message 64 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@Anonymous wrote:

@critter_mama_2007 wrote:

thanks, i just sent an email.


Sounds good! They should be in contact soon with next steps. Thanks, @critter_mama_2007grinning


Well I just got my reply.  A canned email telling me how to use the contact us button on ebay.  sigh.......

snow dogs that have owned me

SheRa ‘Barbarian Queen’ Sept 16, 1995 - Nov 17, 2006
Thor ‘God of Thunder’ Nov 17, 2006 – Nov 26, 2007
Mishka ‘Little Bear’ March 26, 2007 – Oct 22, 2016
Conan ‘Wolf’ Nov 14, 2007
Message 65 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

Anonymous
Not applicable

@ittybitnot wrote:

As a seller, I encourage buyers to add 2 or more items to the shopping cart and request a revised invoice.  When buyers cannot do so, I lose business.

 

 

From some experimatation, for those items with the new NOT SELECTED by seller NOT DISCLOSED in the listing IPR,  only sometimes can a buyer put a lot of items fixed price items from the same seller into the cart and request an invoice. 

 

Sometimes the "request for invoice" button is missing.  Sometimes when it is there it works fine.  Other times when clicked the buyer receives a message that they cannot request a total on IPR items (even though this was the ebay induced invisible IPR).   

 

As stated, the program is not rolled out 100%.  Thus, users see different results, and communicating about this issue is going in circles of late. 


Hi @ittybitnot - We've heard this feedback and have sent it on to see what we could implement on this. I can't make any guarantees but please know that this topic is being reviewed. 

Message 66 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@timemachine777 wrote:

I believe it is long past due about having a major community discussion about revamping the Community Guidelines as they are very Draconian, and many of the individual rules are ambiguous and vague at the least. We as a community are affected by these rules that have little interpretation. And any appeal process is pretty well none exist.

 

So too protect members there should be checks and balances, or some measure of a stop gap, to prevent over reach and an abuse of power. These rules have shed the boards of many good members in the past, and just sends them to post on private forums about eBay issues and out of the reach of any retaliation due too their unwelcome views by a few.

 

Posting accounts should not be able to be severed due to minor back and forth squabbling, baiting into and argument, joking around, etc. They should be only for severe offenses. Like blatant none stop stalking of members, disgusting and filthy posts that are blatantly vile and vulgar in a more extreme context. An not from a basically tasteless and or contentious position.

 

Because, if the latter were truly the rule of thumb here, then I could cite close to a 1000 recent posts over the last couple of months that would qualify for removal, and board banning. It just seems that all is not equal when these ambiguous rules are applied or executed. There needs to some form of semblance.

 

Great examples of Ambiguity and Draconian measures:

 

4. Be respectful. Content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling or profanity will be edited or removed. Read more about our Profanity policy here; information on our Threats of Bodily Harm policy is available here.

 

7. No naming and shaming. We will not tolerate posting about listing or member violations. Item numbers, auction links, negative/neutral feedback scores, other members ID or contact information posted for the purpose of shaming another member will be edited or removed. Read more about this policy here. (Note: The wrong link is embedded here. The link is in relation to "contact info".) http://pages.ebay.com/help/policies/identity-contact.html

 

10. Do not discuss or post about moderation actions. Discussion of moderation actions, reposting of deleted posts or discussion of suspended or no longer registered members. It is not permitted to discuss or repost removed content. It is inappropriate to talk about others who are suspended from the community or eBay.

 

These are the primary topics though the other rules have issues within their group also. I just wanted to highlight the ones that affect the most posts here. If all these rules were enforced equally on these boards. There wouldn't be any members left to post. We'd all be banned forever in less than a month, as the violations would stack up in a good day of posting here, or one good argument,which happens all the time.

 

There really is no definition as too how any of rules even apply to the context of a typical post. Nothing is defined. Example: Content that is baiting...Define baiting. Same with harmful, hostile, threatening, abusive, vulgar, defamatory, harassing.There are all levels of these examples from minor to extreme that are passed over in loads of posts, by both members and mods, without a care less. Is what defines which terms violate the rules and in what context?

 

We need to remove the draconian heavy handedness elements of these rules and the ambiguity surrounding the implementation rules and punishment and the terms themselves. I can't even find a reference as to the time frames for each ban in succession.

 

If a new member or one just not familiar with site gets banned they can't even access the guidelines in the link provided within the ban, nor the announcements pages, which everyone should have 24/7 access too, regardless of being currently banned from posting. The announcements can effect members business choices at the moment of release, and should have no connection with board usage.


 

 

Timemachine, I agree 100%! Have you seen how long it takes to get truly mean & rude people off the boards? It's embarrassing. People get in trouble & banned for using words in the dictionary but there are several just downright mean people still around.

Patricia
eBay member for 25 years
Message 67 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@bigmotormania wrote:

alan@ebay wrote:


Hi @timemachine777

 

We completely rewrote our guidelines in October 2016; there are no current plans to rewrite them again. 

I wouldn't agree that they're "draconian." We have thousands of active users in our Community each day who do not experience post removal or moderator action.

 

Our team has a duty to keep all users in the Community safe, and posters in the Community have a duty to ensure that they adhere to our usage guidelines when posting. 

 

The eBay Community Team regularly meets with the Lithium moderation team to review all moderation action taken. 

We do not enjoy moderating, but having a safe and enjoyable environment is very important to us. 

 

If you ever have concerns with moderation action taken on your ID, you can contact me via Private Message, and I will personally review the situation. 

 

Thanks. 


I would note that subjectivity has been seen as a factor in the moderation of messages, it seems some messages get removed when they were simply stating fact, but other extremely toxic and hostile messages were allowed to stay, for reasons unbeknownst to myself.

 

This might be where the word "draconian" came from in regards to how some of the policies work.


In part. The other reason for my use of the term is because I remember a lot of the posts that I read that disappeared at the time, and I didn't see anything wrong with them, and then I also found out the poster was also banned for writing it. Yet, like you said toxic and hostile messages would still remain, along with the poster. Makes no sense. One gets unwarranted harsh treatment and the other that deserves a little time off the boards gets nothing.

 

 

Message 68 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@timemachine777 wrote:


I'll do that.

 

In regards to keeping the community safe...There have been issues regarding over reach and plain overkill. 

 

Lets say a member goes and clicks on a thread to see what it's about, and while doing so, they are redirected to the main posting page without knowing why. So they ask the community if the sites glitching. Based on the current rules...They get a whack for asking that question. That's Draconian.

 

An that's just one example of numerous ones.

 

 


I don't understand the scenario you're describing here. It doesn't sound like something we should be taking action on. PM me and we'll dig deeper into it. 

Many thanks. 

Alan - eBay Community Manager


If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

Message 69 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

Anonymous
Not applicable

@ittybitnot wrote:

As a seller, I encourage buyers to add 2 or more items to the shopping cart and request a revised invoice.  When buyers cannot do so, I lose business.

 

 

From some experimatation, for those items with the new NOT SELECTED by seller NOT DISCLOSED in the listing IPR,  only sometimes can a buyer put a lot of items fixed price items from the same seller into the cart and request an invoice. 

 

Sometimes the "request for invoice" button is missing.  Sometimes when it is there it works fine.  Other times when clicked the buyer receives a message that they cannot request a total on IPR items (even though this was the ebay induced invisible IPR).   

 

As stated, the program is not rolled out 100%.  Thus, users see different results, and communicating about this issue is going in circles of late. 


Just to piggyback on this real quick, tyler@ebay and I tested the bolded portion of your post and found that the message stating you cannot request a total on IPR items only appeared when IPR was selected by the seller. When it was removed, a total could be requested. If you have an example of it behaving differently, definitely let us know!

Message 70 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


@scribe.adept13 wrote:
This is very good to know. As a buyer, last night I shopped around eBay just a little (not really looking for too much in specific), popped into an interesting listing and saw such a mess! The poor seller's listing had been completely taken over by "sponsored" listings of other sellers - had to do significant scrolling to find the actual description for the item I was viewing.

~M

Thanks for sharing! There will still be other listings visible (say the seller is running a promotion on similar items, a Markdown Manager sale cross-selling etc) as well as sponsored listings for other sellers below the description itself. Ultimately we want you to find what you're looking for and getting the information on the item you're looking at in a clear, concise way. 

Tyler,
eBay
Message 71 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

Hi @duchess-at-speakeasy, alan@ebay addressed this in an earlier post today, please see:

 

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Community-Chat-July-19th-1pm-PT-Gene...

 

"Agreed! Archiving is needed. 

The good news is that we're about to embark on that journey - soon all topics that haven't had a reply for 6 months will be moved to archive read-only boards. 

 

Thanks. "

 


@duchess-at-speakeasy wrote:

When does eBay plan to archive board posts that originated more than 6 months ago?  Lately, the primary boards (Selling, Bidding, Shipping) have been inundated with necro threads from as early as 2012!

 

Any thread begun prior to February 2017 should be "read only" and any eBay user should be directed to start a fresh thread for a user-specific subject.  Even some more recent threads should be archived, but 6 months is reasonable to allow, for example, discussion and resolution of an issue that involves Paypal's 180-day returns policy or updated annual/bi-annual postage increases.

 

I might add that a few of the Lithium mods have been archiving a few threads  -- mahalo, mods! -- but the sheer number of "ancient" threads on pages 1 and 2 of a given board appears to be overwhelming them.

 

~~C~~


 

Message 72 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics


alan@ebay wrote:

@bigmotormania wrote:

alan@ebay wrote:


Hi @timemachine777

 

We completely rewrote our guidelines in October 2016; there are no current plans to rewrite them again. 

I wouldn't agree that they're "draconian." We have thousands of active users in our Community each day who do not experience post removal or moderator action.

 

Our team has a duty to keep all users in the Community safe, and posters in the Community have a duty to ensure that they adhere to our usage guidelines when posting. 

 

The eBay Community Team regularly meets with the Lithium moderation team to review all moderation action taken. 

We do not enjoy moderating, but having a safe and enjoyable environment is very important to us. 

 

If you ever have concerns with moderation action taken on your ID, you can contact me via Private Message, and I will personally review the situation. 

 

Thanks. 


I would note that subjectivity has been seen as a factor in the moderation of messages, it seems some messages get removed when they were simply stating fact, but other extremely toxic and hostile messages were allowed to stay, for reasons unbeknownst to myself.

 

This might be where the word "draconian" came from in regards to how some of the policies work.


My ask is that you bring these to my attention. I appreciate it being brought up now, but without examples, I am kinda in the dark. 

Please PM me with more info if you have it available. 

 

Thanks. 


That's because if we bring up real examples we get banned for doing that.

 

 

 

Message 73 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

Is IPR forced for auctions also?

Message 74 of 118
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Re: Weekly Community Chat, July 19th @ 1pm PT - General Topics

On Tuesday, China banned images of Winnie the Pooh from the internet.  The Chinese president does not like being compared to the pudgy fictional character.

 

Does this mean that Chinese sellers will henceforth be prohibited from advertising and selling counterfeit Pooh merchandise on eBay?  How will eBay help enforce the ban?  Will U.S. and other eBay sellers be able to offer Pooh merchandise to Chinese buyers via the internet?

 

Source of information:  ABC News  and NBC News. both radio.

 

~~C~~

My Glass Duchess
Quoting Mom: In polite society, "hey" is for horses.
Message 75 of 118
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