Comics-scifi_collectibles Is a Volunteer Community Mentor.
Come chat with the eBay Community team this month as the chat will be an open forum for you to ask questions. Get all of your questions ready for the us, so we can make the most out of this month's chat on October 11th at 1:00 pm PT!
Thanks for joining us for the Monthly Chat with the eBay Community team.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:
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Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
Devon,
@shimmer-and-relic wrote:
Thanks, I'll do that, but it's not that I want to CHANGE the URL because currently I do not have one. I am not a store. I WANT to be. And I want to make sure I do it right so the URL is right from the start.
Oh gotcha @shimmer-and-relic! I'm sorry for my misunderstanding. Since the URL cannot be changed, I would definitely recommend setting up your name prior to setting up the store so the URL reflects what you want your name to be. I hope that makes sense this time.
Elizabeth,
@clarkphilatelics wrote:
Why is the cutoff amount for the "eBay standard envelop" so low? An item selling for $20 qualifies for a label, but eBay will not print a label for an item priced at $20.01. Why not allow values up to $200 with insurance of $20 like USPS Ground Advantage? Loss claims are limited to $100, or the value, whichever is less. Why should sellers of otherwise qualifying lightweight items be forced to pay up to 25% of the package value for shipping to maintain Top Rated status? Many stamp dealers on eBay have abandoned Top Rated status because savings from using First Class mail and self-insurance for items selling for under $100 is greater than eBay Final Value fee discounts.
Hey @clarkphilatelics thank you for this feedback and for sharing that insight. We'll be glad to share this with the appropriate team!
Kyle,
@steady2304 wrote:I am enrolled in the EIS shipping program. I have been trying to migrate all my listings over to EIS. When I set my business policy for shipping I choose No International shipping. I also have no exclusions set. When I view my item the only country that does not appear is the UK. I can't figure out what I am doing wrong. This is just extremely frustrating. Any help would be greatly appreciated.
Screen shot of Business Policy
-----
Edit: A reply to your post can be found here.
Not sure if your problem is the same or not....
I helped a seller awhile back that had a similar issue. It turned out that the account settings that they had created long before using Business Policies were the problem. The only way to access shipping exclusions at the account settings level instead of Business Policies is it to OPT out of Business Policies.
Then go to account settings and make sure that you do not have any left over exclusions> https://www.ebay.com/ship/prf
After you remove any country exclusions you can opt back into business policies. Your policies will still be there.
Hope this works for you.
@clarkphilatelics wrote:
devon@ebay wrote:
@clarkphilatelics wrote:
If an insured package is lost or damaged, in DMM 609, the US Postal Service requires “Proof of value” before processing an insurance claim. USPS Ground Advantage, unlike First Class Package that it replaced, includes $100 insurance.
For eBay transactions, the applicable part of Section 3.2 “Proof of Values”:
“f. For Internet transactions conducted through a Web-based payment network
that offers payment services through a stored value account, provide a
computer printout of the online transaction identifying the purchaser and
seller, price paid, date of transaction, description of item purchased, and
assurance that the transaction status is completed. The printout must
clearly identify the Web-based payment network provider through which the
Internet transaction was conducted.”
Is there a single eBay webpage that displays acceptable ”Proof of Value”? Ideally, the page would be entirely visible on one screen, allowing screen capture, or a pdf download.
Hey @clarkphilatelics! You can go to the order history page and from there you should be able to see all of the information needed for Proof of Value.
I checked the "order history" page. Aside confusion caused by a zero "order total", the description is limited to the title. A pdf editor or a "snipping tool" would be required to extract the "order history" from the page. Would the US Postal Service accept this as "Proof of Value"? Does anyone at eBay know for sure?
@clarkphilatelics There have been cases in the past where sellers have used the order history page as Proof of Value with USPS with success. I would advise to check with your local USPS office to see if this would be valid for your case.
Devon,
@my-cottage-books-and-antiques wrote:
will there be a monthly chat in November and December?
Hey @my-cottage-books-and-antiques we do have tentative plans for chats in both of these months.
Kyle,
@my-cottage-books-and-antiques wrote:
Thanks kyle@ebay What about a Q4 Seller Check In?
Hey @my-cottage-books-and-antiques We'll be sure to share that info as soon as we have it available!
Kyle,
elizabeth@ebay wrote:
@shimmer-and-relic wrote:Hi! Cant find a direct answer anywhere, so….. My question(s) is, I recently formed an LLC & want to upgrade my personal ebay & bank account to a store using the new LLC name/LLC bank account, but I’m not sure which order to do things so I don’t get stuck with a URL that doesn’t reflect the store name or a bank account that gives me an error msg because I didn’t change the name/bank account FIRST. I also can't tell if I should change my decades old username BEFORE opening the store or after as I DO want to keep the limited number of good reviews I have!, but think that I should probably change that old username?! And, should I also change the bank account BEFORE or after subscribing to a store? I would think it should be before so they can withdraw the subscription fee, but then it won’t match my current account name & as I understand it, the name on the bank account HAS to match my account precisely right? (meaning my real name, not the store name? or is it the store name??) Maybe I’m overthinking this, but don’t want to screw it up lol. TIA for any/all responses!, and yes, I know I only have a few listings currently but I intend to change that very soon!
Bonus points if someone can advise/explain the benefits of if my new LLC store name should ALSO be my new username or just the store name (with or w/o the 'LLC') or does it matter? Keeping in mind, I want the LLC busines name to be the URL name. Clear as mud? 😊
Hey @shimmer-and-relic. For the majority of your questions you will want to speak with our Payments teammates here. They'll will be able to guide you through the steps you're inquiring about. To answer your question on the store URL however, it is not possible to change the name in your URL. This was a feature removed quite long ago as buyers often save the URL to access later, and we found the changing of URL's didn't allow this. Definitely get in touch with the Payments team though so they can help walk you through the rest.
I just wanted to add that if you do not have concierge customer service you will have to work your way past the Automated Chat bot.
First you click contact us at the bottom of the linked page then Automated Chat box appears in the lower right.
I just did a test to see what it took to get past it and typed this
"I want to change my selling account to a Business LLC"
Then click change account type from the bots menu.
Next type AGENT.
Hope that helps you reach an agent quicker.
elizabeth@ebay The directions I just gave to the OP on how to navigate the Automated Chat system illustrate how difficult it is for a member to reach customer service. I understand that questions can often be answered by the help pages . I feel there should be a statement at the TOP of the chat bot box that says "If I am not able to assist you I will connect you to an agent" . Or something of that nature. SOOOO many buyers and sellers are frustrated because they don't keep prodding the bot long enough to reach an agent.
I see MANY post on the boards advising members to just try again later if they don't see the option to request a call back on the left hand side of the page that eBay just removes that option during busy times. This is just not correct.
Maybe a new educational pinned post on how to navigate the system to reach CS could be made by community staff?
