eBay

devon@ebay · ‎11-06-2023

Join our monthly Community chat with the Seller Advocacy Team to get your questions answered about these tools and more on Wednesday, November 8th, from 1-2 p.m. PT.

Create posts, get detailed data, and more with the Social page, now available to all sellers

Earlier this year, we launched the Social page in Seller Hub, making it easy for Store subscribers to create custom posts by connecting their eBay account to their social accounts. Now, the Social page is available to not only Store subscribers but all eBay sellers in Seller Hub.

Save time by linking your Facebook, Instagram, and Pinterest accounts and create custom posts that’ll delight your customers and drive traffic to your listings. You can also post to multiple platforms at once and get insights into the traffic you’re receiving to your Store, listings, and other eBay assets from social media.

Get started now with our step-by-step guide that’ll show you how to link your Facebook, Instagram, and Pinterest accounts.

Spotlight coupons on your storefront

We’re making it easy for Store subscribers to highlight active promotions by rolling out a new Sale tab on the storefront. This tab will feature all your coupon sales in one place, and make it easier for buyers to find your sale items. With this update, your coupon offers will automatically be front and center on your storefront—helping turn browsing visitors into happy buyers.

More details

The Sale tab will automatically appear for store subscribers who’ve created at least one promotional coupon offer.
We’re exploring ways to include other promotions, such as markdowns, under the Sale tab in the future.
If you want to create a coupon offer that’ll show up in a Sale tab on your storefront, visit the coded coupons page to get started.

Send offers for multiple listings at once with the eBay app

You can now send offers for multiple listings at the same time on the eBay app. In the past, you could only send offers for your listings one by one. Now, you can save time on the go, target interested buyers, and boost your conversion rate by quickly sending offers for multiple listings.

Get started

To send offers for multiple listings, just go to the Active page within the Selling tab in the eBay app. You can send offers when a listing has one or more interested buyers who satisfy a number of conditions. When you have more than one listing that's eligible for offers, you’ll see a quick filter called Send Offers-Eligible. Just apply that filter to see those listings and send your offers.

For more information on sending offers for multiple listings, check out our Sending offers in bulk help section.

What you need to know

Our goal is to build an intuitive, effortless listing experience that helps you get your items up and running as quickly as possible. With this in mind, we’re rolling out new AI-powered features to help you create high-quality listings that showcase your items, starting with item descriptions and photos.

AI-generated item descriptions

AI-powered item descriptions are now available to all US sellers listing in most categories in the eBay app. This new feature can save you time by suggesting an attention-grabbing item description at the touch of a button. You can use the suggested description as-is, or easily customize it to add more detail, adjust for accuracy, or fit your business’ unique voice. Try it out today to get your listings up and running faster than ever before. We’ll be expanding this feature to desktop in the coming months.

Improved background removal tool

We’re upgrading our background removal tool, making it easier than ever to showcase your item on a white background and increase your listing’s chances of standing out.

With just one tap, our improved tool will seamlessly create a white background for your item image, without the need for any manual editing or touching up. The improved background removal tool is already available to all sellers in the eBay app and anywhere you use the advanced listing tool, and will be expanding to desktop in the coming weeks.

Thanks for joining us for the Monthly Chat with the Seller Advocacy team.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Seller Advocacy Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

Keep on topic
Scroll through the list of questions to see what has already been asked to decrease chances of redundancy
Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”

Devon,

social_product_team@ebay · ‎11-08-2023

Hi everyone! We are excited to be here and look forward to answering the questions you have today!

my-cottage-books-and-antiques · ‎11-08-2023

"Spotlight coupons on your storefront

We’re making it easy for Store subscribers to highlight active promotions by rolling out a new Sale tab on the storefront. This tab will feature all your coupon sales in one place, and make it easier for buyers to find your sale items. With this update, your coupon offers will automatically be front and center on your storefront—helping turn browsing visitors into happy buyers.

More details

The Sale tab will automatically appear for store subscribers who’ve created at least one promotional coupon offer.
We’re exploring ways to include other promotions, such as markdowns, under the Sale tab in the future.
If you want to create a coupon offer that’ll show up in a Sale tab on your storefront, visit the coded coupons page to get started."

I created a coded coupon on Monday, ran it through last night. NO Sale Tab.

I was preciously told that, despite the fact that the Fall Seller Update says this feature is launching in September, 2023, it will not actually launch until Q1, 2024 or even later, because adding a tab to the store home page is "complicated."

So, is this actually live or not? And if not, when will it be live?

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Edit: A reply to your question can be found here.

inceptions · ‎11-08-2023

Hi,

The "improved" background removal tool works fine on about 85-90% of items, but not on all. It removes part of the product in some cases. I used to be able to fix this with the paint and erase functions, but those no longer exist. Can we PLEASE have those restored ASAP - this is the busiest listing season. We need those tools now - not some time next year.

Thanks.

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Edit: A reply to your question can be found here.

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

valueaddedresource · ‎11-08-2023

Hi social_product_team@ebay thanks for taking the time to chat with us today! I noticed recently that the Social tool now has the ability to use AI-generated captions but haven't seen an official announcement about this new feature.

Is this available to all sellers at this time or is it being slowly rolled out?

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Edit: A reply to your question can be found here.

umbertostuff · ‎11-08-2023

Can we add video from our mobile devices anytime soon?

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Edit: A reply to your question can be found here.

my-cottage-books-and-antiques · ‎11-08-2023

social_product_team@ebay

If I post one photo to Facebook via ebay's Social media tool, it is archived in my Facebook Photo Album.

If I post multiple photos, as the tool now allows, none of the photos are archived in my Facebook Photo Album, which reduces the value of the tool considerably.

Is ebay working with Facebook to correct this?

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Edit: A reply to your question can be found here.

valueaddedresource · ‎11-08-2023

To piggyback off of @my-cottage-books-and-antiques 's question - once the Sale tab is actually live, when will eBay add other promotions like markdowns?

For reference, eBay already has one consolidated page where all types of sales and promotions are displayed, so it shouldn't be too difficult to integrate with this existing data to populate that tab.

https://www.ebay.com/sme/SELLERNAME/offers.html

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Edit: A reply to your question be found here.

social_product_team@ebay · ‎11-08-2023

@inceptions wrote:

Hi,

The "improved" background removal tool works fine on about 85-90% of items, but not on all. It removes part of the product in some cases. I used to be able to fix this with the paint and erase functions, but those no longer exist. Can we PLEASE have those restored ASAP - this is the busiest listing season. We need those tools now - not some time next year.

Thanks.

@inceptions Thank you for sharing this feedback and we will be sure to have this passed along to be looked into.

my-cottage-books-and-antiques · ‎11-08-2023

In order to encourage social media use, a competing site recently launched a major fee discount for items sold by the seller that were attributable to his social media efforts.

ebay announced a couple years ago that we would soon be charged only a 2.5% Final Value Fee for our sales attributable to our social media efforts. This would do a lot to encourage use of social media by ebay sellers.

When can we expect to see this launched?

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Edit: A reply to your question can be found here.

social_product_team@ebay · ‎11-08-2023

@valueaddedresource wrote:

Hi social_product_team@ebay thanks for taking the time to chat with us today! I noticed recently that the Social tool now has the ability to use AI-generated captions but haven't seen an official announcement about this new feature.

Is this available to all sellers at this time or is it being slowly rolled out?

Hi @valueaddedresource! this new feature is currently in beta mode! Congrats on being one of the early adopters!

social_product_team@ebay · ‎11-08-2023

@my-cottage-books-and-antiques wrote:

In order to encourage social media use, a competing site recently launched a major fee discount for items sold by the seller that were attributable to his social media efforts.

ebay announced a couple years ago that we would soon be charged only a 2.5% Final Value Fee for our sales attributable to our social media efforts. This would do a lot to encourage use of social media by ebay sellers.

When can we expect to see this launched?

Hi @my-cottage-books-and-antiques! Previously eBay tested offering final value fee discounts in some small markets, and we are currently looking into ways to improve the experience before we offer to sellers again. We know this is an exciting feature for sellers, and we want to get it right before rolling out further

my-cottage-books-and-antiques · ‎11-08-2023

We are in Q4, which, for many of us, is (usually) the best time of year for sales. Will the Social Media team be adding any new social media site in Q4?

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Edit: A reply to your question can be found here.

social_product_team@ebay · ‎11-08-2023

@umbertostuff wrote:

Can we add video from our mobile devices anytime soon?

Hi @umbertostuff! It is not going to be available in the near future. We have heard from many sellers that this would be more convenient if they could do this from the app. We will add your request to the list and hopefully this is something we can get out for you.

my-cottage-books-and-antiques · ‎11-08-2023

Reels and Stories...basically, video....is a vital part of today's social media scene. Will ebay be adding the ability to upload video to IG and FB this Quarter? If not now, when?

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Edit: A reply to your question can be found here.