mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
My friend had a transaction with a new member a few days ago. Today she got a refund request in via PP from this buyer saying that it was a unauthorized purchase. When she went to look at the buyer's account it was NARU'd.
Is Ebay allowing for an account to be completely shut down when there is a live / recent transaction. Or is the 60 day rule only for sellers?
@dtexley3 wrote:
see the View button in the first pic? The second Pic is of the Customize screen from the View menu.
You learn something new every day, thanks so much for your help @dtexley3 and @a_c_green! I'll get this process grabbed to put something together for other members interested in this. 
Regarding the Summer Seller Update.
Ebay’s justification for these auto returns appears to be very skewed as it appears to me they are assuming / trying to imply that the majority of sellers allow an open Return Request to sit without response until just before each deadline date arrives. I personally find that insulting. I take far better care of my customers than that.
I speak for myself and on EVERY single RR [return request] I have ever had, my customer hears from me in far less than 24 hours after they open the RR. And usually with a resolution to whatever issue is at hand. Whether that is to accept the return or offer a different solution. I have NEVER taken a week to get the details of a RR worked out to my customer’s satisfaction.
Now certainly when a BUYER is to return the item it frequently happens that they take full advantage of the 5 days allowed to do so. But that isn’t the seller doing that, it is the buyer. The buyer is in control. ONLY the timeline for a Seller’s requirements on the RRs are being shortened.
So to me, Ebay’s reasoning that this has been done to shorten the process time is simply misleading. It appears to me that Ebay was/is just trying to state a reason that most will buy and that the real reason is just to make it appear to be a better system for buyers to get their money back quicker. When in reality it does not speed up the process. Unless Ebay wants to shorten the time the buyer has to ship the item back too. They have shortened the seller’s response time, why not shorten the buyer’s too if it is actually Ebay’s desire to shorten the turnaround of returns?
If it is really Ebay’s intention to NOT penalize sellers for unwarranted SNADs, then Ebay needs to give us a vehicle in which to accurately resolve falsely filed SNADs.
It also appears to me from what I currently see on my dashboard that BRRs are represented in the rates on the dashboard without distinction from a SNAD. So that makes me ask, is Ebay going to be holding BRRs against sellers too in the stat evals starting in September?
Good afternoon eBay Support Team,
I have been experiencing some strange Sold Search results while researching items for resale. This is NOT happening every search that I perform but it does occur but with no apparent pattern. When I click on an item in the Sold Search list to look at it in more detail the listing that is opened has switched to a different item in the same category. Pics below of two that I took the time to make screen shots of.
I first search for the item and then when the list is returned I use the Sold check box on the left to switch to Sold items. The top portion of each pic shows the Sold items and the larger pic shows what I get when I click to open one of them.
Searches were for:
1. Ball Mason Jar Holiday Lids - Sold search shows 3 with the correct Christmas pattern but opening ANY one of the three goes to a Blue Gingham pattern
2. The cast iron search was for a Griswold # 8 Safety Cooker and one of the returned Sold Search was for a huge Cast Iron lot (over 3K) ... so when I clicked on it to try and see the other pieces in the lot all I got was the Griswold # 13 which was also sold for over 3K
Has anyone else reported strange Sold Search results like this? I can still use the info on the initial Sold Search list that is returned but going past that has some occasional issues.
@mam98031 wrote:
My friend had a transaction with a new member a few days ago. Today she got a refund request in via PP from this buyer saying that it was a unauthorized purchase. When she went to look at the buyer's account it was NARU'd.
Is Ebay allowing for an account to be completely shut down when there is a live / recent transaction. Or is the 60 day rule only for sellers?
Howdy @mam98031!
The process to voluntarily close an account is the same for all members, the 60 day waiting period would be in effect.
If we have concerns about an account and take action on it, such a waiting period would not apply. 🙂
@mendelsons wrote:
When is the shipping calculator that greatly improves our chances of selling multpe items going to be fixed ? Been broken for over two weeks now.
Hi @mendelsons, can you give me more details about the issue your experiencing with the Shipping Calculator?
tyler@ebay wrote:
@mam98031 wrote:My friend had a transaction with a new member a few days ago. Today she got a refund request in via PP from this buyer saying that it was a unauthorized purchase. When she went to look at the buyer's account it was NARU'd.
Is Ebay allowing for an account to be completely shut down when there is a live / recent transaction. Or is the 60 day rule only for sellers?
Howdy @mam98031!
The process to voluntarily close an account is the same for all members, the 60 day waiting period would be in effect.
If we have concerns about an account and take action on it, such a waiting period would not apply. 🙂
I'm not sure I understand. So if there are active transactions and Ebay deems there is a problem with the account, Ebay can close down that members account [instead of just freezing it or something] which in turn give a seller no way inside of Ebay to resolve a pending issue? So the seller can just be stuck holding the bag so to speak?
@tunicaslot wrote:There has been some discussion about the upcoming metrics.
Question #1 - What date will this be put in place? Will it be 9/20 - when evaluations are done?
Question #2 - Is the additional 4% penalty for going over 1% on SNAD returns per category or will it affect all your cateories. Ex - collectibles - .4 SNAD return rate / clothing 1/4% return rate. So will that 4% additional FVFs also be applied to any collectibles you sell?
Question #3 - When a seller has successfully won an SNAD case as buyer's remorse - why is that still being counted in the metrics as an SNAD and works against them? Many of us, before the change in April. successfully fought an SNAD as the buyer admitted in messages that they wanted to return for a fit issue but they then opened the case as an SNAD so as not to pay return shipping. We have called and had CS look at the message and have had those cases closed in our favor.
@re @ 2. It is not really a 4% penalty. For example if you pay a 10% fee now and it goes up to 14% because you fell below standard in your selling status. That is NOT a 4% increase that is a 40% increase in fees over what you would have paid as an above standard or higher seller.
