Community Team Community Chat, Nov 29th @ 1pm PT - General Topics

[Anonymous]

Hi everyone! 

Come join tyler@ebay, brian@ebay, doug@ebay and myself this afternoon for the weekly chat. No specific topic is planned for today, so feel free to bring your general buying & selling questions 

[brian@ebay]

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@mr_lincoln wrote:

brian@ebay

Good afternoon Brian,

Two Chats ago (11/15) you were going to look into the Local Paick up questions I had and email me with some feedback,  if you sent an email I did not see it. Here's the fer from 11/15 for your convenience.

@mr_lincoln wrote:

Local Pick up questions:

1. I recently had a local pick up sale and messaged the Buyer to ask if my address comes up for them to find me ... they said no and then included their cell phone number in the message.  Fortunately, we have not received any messages about sharing personal info, selling off the site or account closures or restirctions.  BUT, this begs the question, is it okay once a Local Pick up order has been placed for the Seller to 1) message the Buyer with personal contact info as well as the address, 2) mention Seller will send a letter in the mail with the contact info, etc.. 

1. On a non-Local Pickup sale the Buyer's email address is available in PayPal but on this recent one for me the Buyer's email did not appear in the PayPal transaction ... is that normal?

1. Paying cash:  okay, a while ago I asked that when a Local Pick up order is placed that payment through paypal be blocked forcing cash at pick up ... since eBay has not effected that change (yet) is it permissible to cancel the PP order, refund the $4 and wait for pick up for the cashola?  That is what I have read here in The Community that others recommend ... is that right and acceptable?

Hi @mr_lincoln, I'm going to get more clarification about questions 1 and 3. I'll send you an email when I have more details.

I believe PayPal is no longer providing contact information within PayPal transactions. You'll want to contact PayPal for a definitive answer, however. 

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Hi @mr_lincoln, thanks for following up with me. I actually received answers to these questions recently, though I hadn't sent an email to you just yet. If your listing has the local pickup option and the buyer has committed to buy the item (they use Buy It Now or use the Request total from seller option in the shopping cart) then it is OK and within policy to share contact information before the buyer goes through checkout. This means that paying cash on pickup can be facilitated as well, since checkout isn't required in order to share contact information.

If we see a full refund issued through PayPal and tracking isn't uploaded, a defect will be issued.For this reason, I don't recommend refunding buyers that pay through PayPal.

Regarding the buyers email address in PayPal, my understanding is that PayPal recently made a change and will no longer show the buyers email address. PayPal will have more concrete information about this, however.

[tyler@ebay]

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@carlmarxx wrote:

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doug@ebay wrote:

Chat is now open! Looking forward to your questions!

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Hi: Doug Yesterday  on phone with A CSR uppermanger   about   why I was getting IPR On sellers items in check out that don't use IPR  on their items !  IPR= Immedatie  payment required . I was told I may have placed in the High risk buyer   program   that requires  Buyers  with UPI Strikes to pay by IPR, Or did to many cancellations of sell request  .  The Rep. said My Buying recored is clean  .  Rep. thinks  the 5 sellers had  that cancelled sales with out my request  got me in . .

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Hi @carlmarxx - glad to hear you reached out to CS on this issue! When it comes to account specific information they are the best source of information for you. 

[carlmarxx]

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@vrykalak wrote:

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@carlmarxx wrote:
My 4 of my 5 sellers that cancelled said they lost the items . The fifth one claimed they sold to another buyer. This is followup to my post.

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I hope they all got defects assigned for NIS after a sale.

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Yes they did after  I  called  and reported them  and supplied ebay with their real stated reason they me which those sellers told me in the ebay message system

[brian_burke@ebay]

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@chrysylys wrote:

Why are some larger/retail sellers allowed to openly display their offsite URLs within their listings?

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@chrysylys  post a specific example so I can see the issue.  

Thanks

Brian

[my-cottage-books-and-antiques]

Brian, There are two shown on the Product page. Neither one appears to be in Toys and Hobbies. One is in House and Garden (or whatever the cat name is) and one is in Collectibles, but with a different sub category.

However, I suspect your other point is the nub of the problem---I chose a perfectly logical sub category, but it is one that doesn't have an ebay provided UPC, so I won't show because I made my own IS for UPC.

So, you don't see a problem here? In terms of buyers not being shown matching items simply because of the category the seller chose? Is eBay going to fix this, or does ebay see no problem at all?

[buyselljack2016]

The Post Office is now allowing buyers to alter the delivery of items. (guess they want to be more like other carriers) (lots of wanting to be like others going on these days)

They allow for instructions as to  where to leave the delivery at the original address (garage, porch, bushes, behind the house), option to deliver to the neighbor, and as I understand it, to change the delivery address completely.(like forwarding, with no official USPS forward order on file)

Are sellers going to be covered when the buyer selects to have the delivery sent to another address in that zip...    another zip, another state ?  Looks like another scammers "dream come true".

[mam98031]

Thank you Trinton.

[chrysylys]

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@aluvz2shop wrote:

Good Afternoon!

What is being done about listings in the wrong categories (still going on even when reported) as well as variation listings with starting prices at .01 to .99 that have nothing to do with the titles?

Search and browse manipulation.

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I suggested a very simple fix for the MV misuse problem here in the chat a few weeks back.  Haven't heard any kind of update since then.

[a_c_green]

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@buyselljack2016 wrote:

The Post Office is now allowing buyers to alter the delivery of items. (guess they want to be more like other carriers) (lots of wanting to be like others going on these days)

They allow for instructions as to  where to leave the delivery at the original address (garage, porch, bushes, behind the house), option to deliver to the neighbor, and as I understand it, to change the delivery address completely.(like forwarding, with no official USPS forward order on file)

Are sellers going to be covered when the buyer selects to have the delivery sent to another address in that zip...    another zip, another state ?  Looks like another scammers "dream come true".

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I reserve the right to be wrong here, but I believe MyUSPS redirection is only possible within the same ZIP code, and Delivery/Signature Confirmation is only shown specific to the buyer's City and ZIP. An INR dispute doesn't reference the street address, only the City and ZIP. That was my experience the last time I was messing about with that option in my own MyUSPS account.

[vrykalak]

Continuing from an earlier chat: 

"condition" issue#1:
item is NIB, but box is badly damaged: condition is ACCEPTABLE or POOR.
Throw away the box: condition is LIKE NEW, or at least VG

"condition" issue #2:
book was bought NEW, in a store, yesterday. but there are slight dings on the corners of the dust jacket as a result of being handled by customers: condition is GOOD.
Throw away the dust jacket: condition is LIKE NEW, or at least VG

I wish eBay would consider issues like this in rating collectibles, and also books and media.

[chrysylys]

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brian_burke@ebay wrote:

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@chrysylys wrote:

Why are some larger/retail sellers allowed to openly display their offsite URLs within their listings?

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@chrysylys  post a specific example so I can see the issue.  

Thanks

Brian

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Well, you know, sometimes that can get us in trouble here on the boards, but since you asked .....

Toys R Us is one example.

And there was the one I sent you via email a while back.

[partial*eclipse]

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@*eponymous* wrote:

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mr_lincoln wrote: ... I believe PayPal is no longer providing contact information within PayPal transactions. You'll want to contact PayPal for a definitive answer, however. 

That is incorrect.  PayPal's system uses email addresses for payment processing. I'm sure there is also some sort of federal requirement for the sake of transparency (and, say, proof for the IRS) that requires payment processers to provide the email address of the payee to the payor.....

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@*eponymous*.  PayPal will show the buyer's email address to the seller, but doesn't show the seller's address to the buyer any more.  I don't know when they stopped showing the seller's address to the buyer.

[carlmarxx]

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tyler@ebay wrote:

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@carlmarxx wrote:

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doug@ebay wrote:

Chat is now open! Looking forward to your questions!

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Hi: Doug Yesterday  on phone with A CSR uppermanger   about   why I was getting IPR On sellers items in check out that don't use IPR  on their items !  IPR= Immedatie  payment required . I was told I may have placed in the High risk buyer   program   that requires  Buyers  with UPI Strikes to pay by IPR, Or did to many cancellations of sell request  .  The Rep. said My Buying recored is clean  .  Rep. thinks  the 5 sellers had  that cancelled sales with out my request  got me in . .

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Hi @carlmarxx - glad to hear you reached out to CS on this issue! When it comes to account specific information they are the best source of information for you. 

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Tyler any chance you can do some reseacher  on that new  High risk buyers  program ?  Because sounds to me there issues in the  program  that can't catch  seller 's  that file  transaction cancellation with phony claim to avoid defect.

[golfingaddict]

Today I was looking at a list of sellers and a few of them had a URL as their user ID.

As I am a dinosaur, I recall when it was perfectly legitimate to have a URL as a user ID and I also recall when ebay banned this.  I realize that some users were "grandfathered" into this and were allowed to keep that as their ID.  (and just for kicks, I also remember email addresses as user IDs)

brian_burke@ebay

So what is the status on the URL as a user ID now?  What is that magic date for grandfathered ID's?

And with all the changes to contact info and crack down on member to member messages that have any hint to contact info, is there a plan to ban those user ID's that are URL's?

Thank you.

[buyselljack2016]

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@Anonymous wrote:

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@mr_lincoln wrote:

Good afternoon eBay Team,

PO Box Delivery Confirmation Questions

1. If an item is shipped to a PO Box does Delivery Confirmation show delivered when the item is scanned at the Post Office where the PO Box resides? If the package is too big for the PO Box I understand from our local Post Office that a note will be placed in the PO Box and the package will sit in the Post Office waiting for the PO Box owner.
2. If Signature Confirmation is required on a PO Box address, does Delivery Confirmation occur ONLY when the Buyer signs for the item AND if it takes them a week or longer to get to the Post Office can an INR be processed prior to them signing for the package?

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Hi @mr_lincoln, when signature requirement is purchased and the item is shipped to a PO box, the tracking will indicate it is available for pickup once it reaches the Post Office. For an item that requires signature confirmation (those over $750), we would instruct the buyer to go retreive the item and give them some time to take these steps before taking action on a claim.

For those items where Signature Confirmation is not required by eBay (items under $750), the tracking showing the item is available for pickup would be sufficient delivery confirmation to protect a seller in an item not received request.

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I  hope that someone is going to archive this answer for future reference to see if it holds up as an official policy in an INR case.