mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. This week our topic is the eBay Fall Seller Update. We'll be joined by an expert to address your questions. If you need to catch up on the Update you can review it in detail here.
If you're new to our weekly chat, welcome! To post your question, click Reply in the lower right corner of the first post between 1-2 PM Pacific Time, type your question, and hit submit. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically - so if you don't see an answer right away, don't despair! We'll get to it.
The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep refreshing and scrolling down to see our answers.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered. You will get a notification when we respond.
@renegade-chance wrote:
tyler@ebay wrote:
@renegade-chance wrote:Tyler... what do YOU like most and least about the Fall Seller Update?
Hi @renegade-chance - what an interesting question!
My favorite thing has got to be the Time Away feature. It's something that I've been putting in the 'suggestion box' since 2013 and I'm so excited to see it finally implemented.
'Least liked' is hard for me to answer, so I'll go with 'least excited about'. That would have to be the category and classification changes. I know that they're important and are a kind of housekeeping we do, but they're dull to read about. 😉
How about you?
AGREED on the Time Away Feature... hands down.
Least liked .... Jordan not having updated the Returns for categories yet with different return policies.... (I know, he's working on it).
Well that's a bit unfair. You didn't ask what Tyler thought should have been addressed in the Update that wasn't. You asked him what he least liked about the update. Two completely different questions.
@hknumismatics wrote:
Today's questions from my side will come as individual posts - of which some are follow-ups on previous topics.
1) There still appears to be a glitch in the eBay app for buyers wishing to switch from a US delivery address to a non-US delivery address at the payment stage. This was reported by me here: https://community.ebay.com/t5/Shipping-Returns/Bug-whereby-the-buyer-cannot-choose-correct-ship-to-a...
Comments: Firstly it should be figured out why the app is giving a faulty error message that the seller does not ship to their destination (when the seller does). Then after fixing this it should be figured out if the checkout shall be able to recalculate postage for international delivery, or if there should be a link to request new invoice with the new delivery address, or maybe an option to "make your chosen address primary address so that the seller can send a new invoice for you to pay".
Also, what can be done about removing my shipping defects (dropping me from TRS as this bug accounts for 3 out of 6 shipping dings) due to this eBay technical glitch?
@hknumismatics The weekly chat is a great place to ask these types of questions. Most weeks are 'General Topic' weeks where you can bring anything. This week was a topic-specific chat based on the eBay Fall Seller Update, which is why your question didn't get addressed right away (we prioritized answering on-topic questions). Thanks for your patience!
Without looking at a specific example it's difficult to know why this happened. I'll email you to request more details later today. Thanks!
@renegade-chance wrote:
tyler@ebay wrote:
@renegade-chance wrote:
Tyler... what do YOU like most and least about the Fall Seller Update?
Hi @renegade-chance - what an interesting question!
My favorite thing has got to be the Time Away feature. It's something that I've been putting in the 'suggestion box' since 2013 and I'm so excited to see it finally implemented.
'Least liked' is hard for me to answer, so I'll go with 'least excited about'. That would have to be the category and classification changes. I know that they're important and are a kind of housekeeping we do, but they're dull to read about. 😉
How about you?
AGREED on the Time Away Feature... hands down.
Least liked .... Jordan not having updated the Returns for categories yet with different return policies.... (I know, he's working on it).
Hi @renegade-chance - fingers crossed we see that sometime soon!
@gwzcomps wrote:These required item specifics further prove eBay has no regard for their sellers. The consequences were only mentioned 1 week before the date they started. The required specifics in my field show that eBay is incapable of doing their due diligence with anything they do. With the one week notice I have tried to file complaints and find work arounds. I feel the one week notice we were given was a deliberate attempt to avoid any complaints that would change the decision. I get that eBay doesn’t want the bad optics of getting rid of small businesses and people selling used items outright. If eBay is going to pull this bull then quit using us to prop up your company.
-----
Edit: A reply to your comment can be found here.
Have you tried using the downloadable Excel worksheet where you can make changes as needed to the ISBs and then reload it to the site?
@Anonymous wrote:
Hi mam98031,
Thank you for the questions and apologies that it didn't get addressed in the other board. I am going to answer to the best of my knowledge and have also reached out to the product team in charge of this to get the definitive answers.
The alias email address will serve as the buyer & seller email address for the transaction. You will still be able to contact the buyer through the alias email address and it will ultimately get to their registered email address. The member to member communications policy states that exchange of personal information (except names) is not allowed. That includes email, phone, and other contact information.
The alias email addresses are tied to buyer and seller in a transaction for 1 year. If you need to send an invoice or communicate with the buyer, send directly to the buyer alias email address and it will be forwarded to their registered email address. You can send attachments up to 10mb, and that supports file types PDF, DOC, TXT, JPG, JPEG, PNG, BMP, TIFF.
That is not entirely correct. When we have an active transaction we are able to get access to names, physical addresses, phone numbers and email addresses. Or we were unless this policy has now changed. And if that is the case, then we need that conveyed to all of us. The Seller Update did not say that the policy on this has changed.
So you are saying if we use the alias email address in PP [for an invoice], it will work and reach the buyer? The policy page update is silent on this but it use to be that we could get info through emailing inside of Ebay on a current transaction without getting a warning. Has this now changed? If so, then how are sellers going to be able to invoice a buyer for after sale issues such as I described in my original post?
----
Edit: A reply to your question can be found here
