Community Chat, Sept 20th @ 2pm PT - General Topics

[Anonymous]

Hey everyone,

We will be holding a special eBay for Business Facebook broadcast this week from 1pm to 2pm, so we've adjusted our chat time so that you are free to watch. This broadcast will be focused on our 2017 Fall Seller Update and will have Brian Burke and some of our staff experts in attendance. Be sure to check it out and then join us from 2pm to 3pm to discuss general topics with Community Staff.

[papermoneyforme]

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alan@ebay wrote:

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@papermoneyforme wrote:

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alan@ebay wrote:

The thread is now open. 

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Are Burke and the gang here or were they only on Facebook?

If they are not here, why not?

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Not sure I understand the question. 

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I thought it was was a very simple question.

Were Burke and the gang not on the 1 hr facbook discussion prior to this chat?

Are they here as well to answer questions?

If not, why not?

Not everyone wants to use facebook.

Or is it just another way to make the chat useless.

If so, tell us we will have to go to facebook to learn anthing.

Simple enough now?

And yes, I and many others are completely PO'd at all the idiotic, time wasting changes!

[Anonymous]

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@dtexley3 wrote:

What will the seach engine implications be for a small seller like myself that is not interested in Guaranteed deliviery?  

I'm not willing to commit to 1 day or same day shipping as I have a full time job and this is a side business.  Much of my inventory is in a storage unit and I can't just run out there every single day.

I object to the version where I have to refund if USPS or FedEx don't deliver by the expected date.  My "contract" with them does not contain a guarantee that items will be delivered by a certain date (with limited exceptions).  Priority USPS clearly states the 2 day is the goal but is not guaranteed.  Why should I be expected to put my small business hostage to companies that I can require the performance you are demanding?

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Hi @dtexley3 - We aren't changing the way our search algorithm functions and instead introducing a filter buyers can use and indication of eBay Guaranteed Delivery on the search page. That said, your items will still show according to Best Match and it would only depend on how your buyer is searching/shopping.

Shipping time has always been a factor in Best Match so adding another filter won't necessarily impact your visibility.

[aluvz2shop]

No not everyone uses Facebook, some of us actually have a life outside of ebay and do not care to be on sites such as Facebook and Twitter. This is an ebay forum, why not post here for everyone to read.

[carlmarxx]

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@Anonymous wrote:

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@llllady wrote:

Hi, Alan (and anyone else who enters the lion's den)!

Why is there no way to make a partial refund (purchase price, less shipping) when a buyer purchases, seller ships, package is returned to seller as “Moved, Left no Address”?

This is what happened in a transaction that I got so entangled in that I’m not really thrilled right now with eBay.  Wasted time with PP, eBay CS, wasted money, can’t relist because the person might open up yet a third I.D. and circumvent my BBL and try to buy again.  You get the picture here?

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Hey @llllady, a partial refund would not be an option within an item not received case. If the item is delivered or the buyer is at fault for it's failed delivery, no refund is expected. If the item was not delivered successfully, a refund is expected. If you and the buyer would like to work out a partial refund, you can provide this directly through PayPal.

Additionally, if a buyer circumvents your BBL, we do not expect you to ship the item. Feel free to reach out to customer service in the future if this comes up so we can take actions to protect you.

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Does this mean  also  ebay  make  sure buyer Update's  their  address after the failed delivery  and item is returned  back to the seller? 

[dtexley3]

Ok, I misread the original announcement.  

I do not use Facebook, don't like it, never have.  Can't use it during the day.  I don't think it should be the primary support site for any non-social-media company, and especially not a commercial business, but that's my opinion.

[alan@ebay]

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@papermoneyforme wrote:

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alan@ebay wrote:

The thread is now open. 

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With all the make work projects and no sales, why does Ebay not be honest enough to say many of us are no longer wanted on Ebay and pay us to go way?

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All of our announced changes are intended to improve the marketplace. For both buyers and sellers. Improving the buyer experience will result in more transactions on eBay. That's good news for all sellers. 

We do not want any of our sellers to go away. 

Thanks. 

[Anonymous]

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@duchess-at-speakeasy wrote:

I need the bulk editor to edit and schedule Unsold listings.   My eBay no longer allows uploading selected listings to the bulk editor -- and doing it 1 at a time is not acceptable.

How do I regain the "classic" view of My eBay?  All these separate sections are driving me crazy!  The link, by the way, does not function.  It just leads to a survey that I've completed several times and dead-ends.

After 20+ years on eBay, I am thoroughly disgusted with the glitches and malfunctions!

~~C~~

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Hey @duchess-at-speakeasy, if you are using the All Selling pages, your options are limited on a business scale. We would suggest opting into Seller Hub to gain access to additional bulk features.

[mr_lincoln]

Fall Seller Update Question: Off eBay Selling statement in User Agreement

I received a message in Messaging that include the following statement about the User agreement update for the Fall Seller Update:

" The key update to the eBay User Agreement is that we’ve made it clearer how we address violations of our policy on offers to buy or sell outside eBay. Sellers who violate this policy may be charged a final value fee for the applicable item, even if it doesn’t sell."          

This happened on two accounts where I deleted Duplicate listings, is this being sent to every Seller or just those who delete a listing?  The other question I have about it is how does eBay plan to proove something was sold off the eBay site?  I personally don't do that so I am not afraid to ask the question.  I am more concerned that I delete a listing for some reason or another and then get charged a fee, THAT is what most concerns me with that statement.

[Anonymous]

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@mr_lincoln wrote:

@Anonymous  wrote: Have you shared these via the "Comments?" link in Seller Hub?

___________________________________________________

Hey Trinton, I have been using the Comments link for a number of things but for changes like I show in the pic I am note sure if a simple typed message will get the point across.  Is there a way to add pics to the comment link?

Mr. L

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When I click on the "Comments?" link in the upper right corner, it generates an email for me to send in to our Seller Hub team. A photo can be placed directly into this email for review!

[aluvz2shop]

We do not want any of our sellers to go away. 

Thanks. 

That is shucking and jiving what people are asking about.

Sure ebay wants people to leave the site, I have heard it myself from CS

on more than one occasion.  So who is telling the truth here?

[mam98031]

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@mr_lincoln wrote:

Fall Seller Update Question: Off eBay Selling statement in User Agreement

I received a message in Messaging that include the following statement about the User agreement update for the Fall Seller Update:

" The key update to the eBay User Agreement is that we’ve made it clearer how we address violations of our policy on offers to buy or sell outside eBay. Sellers who violate this policy may be charged a final value fee for the applicable item, even if it doesn’t sell."          

This happened on two accounts where I deleted Duplicate listings, is this being sent to every Seller or just those who delete a listing?  The other question I have about it is how does eBay plan to proove something was sold off the eBay site?  I personally don't do that so I am not afraid to ask the question.  I am more concerned that I delete a listing for some reason or another and then get charged a fee, THAT is what most concerns me with that statement.

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I got such an email and I did not delete any listings.  IMHO this policy has nothing to do with the mere fact we may need to close a listing.

[papermoneyforme]

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alan@ebay wrote:

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@papermoneyforme wrote:

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alan@ebay wrote:

The thread is now open. 

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With all the make work projects and no sales, why does Ebay not be honest enough to say many of us are no longer wanted on Ebay and pay us to go way?

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All of our announced changes are intended to improve the marketplace. For both buyers and sellers. Improving the buyer experience will result in more transactions on eBay. That's good news for all sellers. 

We do not want any of our sellers to go away. 

Thanks. 

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That is not what was stated in 2017 Open!

[alan@ebay]

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@tunicaslot wrote:

Despite having the Fall Seller Update convo on Facebook - those not on facebook expected someone from the team to be at chat today to address their questions. Hopefully they will be available at some point this week as auumptions and rumors are running rampant about the Fall Update. 

Will Ebay make blues available on the Update Discussion board?

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Hi @tunicaslot, 

eBay staff are engaging across multiple channels; we will show up wherever our sellers are. 

We have had a team of subject matter experts monitoring and replying to the Community seller update board; we will continue to monitor and reply there, when necessary. 

Thanks. 

[dtexley3]

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@Anonymous wrote:

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@mr_lincoln wrote:

@Anonymous  wrote: Have you shared these via the "Comments?" link in Seller Hub?

___________________________________________________

Hey Trinton, I have been using the Comments link for a number of things but for changes like I show in the pic I am note sure if a simple typed message will get the point across.  Is there a way to add pics to the comment link?

Mr. L

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When I click on the "Comments?" link in the upper right corner, it generates an email for me to send in to our Seller Hub team. A photo can be placed directly into this email for review!

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On the Seller Hub Overview page, clicking on Comments brings up the following.

Overview feedback

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4

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What do you like the most about Seller Hub Overview? Select all that apply.

What do you like the most about Seller Hub Overview? Select all that apply.

Page design and layout

Shows me how my business is doing

Customizable layout

Tracks my daily tasks

I don't like anything

Other

Tell us moreTell us more

0 / 500

What do you like least about Overview? Select all that apply.

What do you like least about Overview? Select all that apply.

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Lacks a feature I want

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[Anonymous]

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@llllady wrote:

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@Anonymous wrote:

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@llllady wrote:

Hi, Alan (and anyone else who enters the lion's den)!

Why is there no way to make a partial refund (purchase price, less shipping) when a buyer purchases, seller ships, package is returned to seller as “Moved, Left no Address”?

This is what happened in a transaction that I got so entangled in that I’m not really thrilled right now with eBay.  Wasted time with PP, eBay CS, wasted money, can’t relist because the person might open up yet a third I.D. and circumvent my BBL and try to buy again.  You get the picture here?

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Hey @llllady, a partial refund would not be an option within an item not received case. If the item is delivered or the buyer is at fault for it's failed delivery, no refund is expected. If the item was not delivered successfully, a refund is expected. If you and the buyer would like to work out a partial refund, you can provide this directly through PayPal.

Additionally, if a buyer circumvents your BBL, we do not expect you to ship the item. Feel free to reach out to customer service in the future if this comes up so we can take actions to protect you.

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Wrong. The only option through PayPal was to send them a new invoice for the shipping charges, which they are not forced to pay.  eBay needs to have an avenue for a partial refund under the circumstances cited.  eBay knows who paid for the shipping and how much. eBay knows through tracking that the package was returned to the seller. 

This is on eBay's shoulders, and eBay is shirking it's responsibility to its SELLERS under these circumstances. 

I did not ship the second time and cancelled/refunded immediately. I did contact CS. Basically nothing more was done than to put the buyer on eBay's radar in case she pulls this stunt with someone else and then MAYBE something will be done.  More shirking of responsibility.

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You should be able to initiate a refund through the transaction in PayPal. I recommend reaching out to them for assistance with this if you would like to offer a partial. I feel there are details that I am missing, as the situation you describe is not something we would expect a partial refund to be provided in. I am unclear on the responsibility you are referencing, as the details you shared are not something we would typically expect a refund to be issued for. While refunding the buyer could be a great offer to make if you have the item back in your possession, if the buyer is at fault for failed delivery then you would not be accountable for reimbursement.