mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Best regards,
@vrykalak wrote:I sold an item, and it arrived damaged. I have another one, and will send it to her, of course.
But I listed the 2nd one for sale...which is now Not in Stock.
Is there any way to end the ad without getting a defect?
You can end FP or GTC listings anytime you want to without fear of penalty or defect. It is auctions with a bid on them that there are possible issues.
@tomuchstuff5 wrote:
The similar items is causing some return situations.
Also am getting emails about items that I viewed. I view quite a few in the process of pricing and availability. I don't want my mailbox to fill up. Anyway to stop these?
Requests for partial refunds are getting frequent on non-issues. Great product in excellent condition delivered with care in a speedy manor. Seems that some of this also due to similar items. Seeing sellers asked to match prices after the fact in a few instances in discussion. CS is not backing sellers on this issue and we are being forced to pay return shipping when customer files as snad instead of found for less to avoid shipping costs. Is there a viable solutions to ones caused by see similar and also for buyers that are just requesting partial refunds because they can? (Again on non-issues)
Thankfully I have only had this a few times in last year but am seeing it frequently in conversations with other sellers.
Hi @tomuchstuff5 - if a buyer asks to change the price after the fact you should have the option to cancel at customer request, as the item price is considered integral to the transaction. If a customer wants to return an item for 'not as described' and specifically states it's because they found it at a better price that's a remorse return reason and should be handled appropriately.
While it's not against policy for a buyer to request a partial refund in that circumstance, it's not something we would ever force you to do.
I'd encourage you to reach out to customer service if you run into that scenario so they can assist.
@my-cottage-books-and-antiques wrote:
Hi Tyler,
1. The photo is a gallery image from an ebay listing, so when I submitted it with the listing it was quite large. I certainly didn't do anything to compress it.
2. Thanks. I've considered changing the store header (or whatever it's called) to promote my next sales event....but doing that for each sale could be more work than I have time for, especially since I'm not well versed in creating graphics. (It would be nice if the stores team created some templates we could use to create easy Sales Event graphics)
3. Glad to hear it. I'll be watching for it.
4. Thanks, I'm sure a lot of sellers would appreciate that.
1. Good to know, I'll see what I can find out.
2. I'm just as clumsy when it comes to image generation - what if it was just one that said something like "Sale! check out the Sale tab for more great deals" or something like that. A bit more generic so you could reuse it?
tyler@ebay wrote:
@mam98031 wrote:I am having an issue with my gallery pics. The pic I have designated on my listings as the Main Pic is NOT being used as the gallery pic. On my fragrances it is pretty straight forward, the gallery pic is defaulting to the tester pic if I have a tester on the listing, if there isn’t a tester on the listing, then it will default to the smallest size fragrance I have available on that listing.
On my craft listing, I’m not sure how it is determining which pic is going to show up as the gallery pic, but it isn’t my main pic designated on the listing.
If you go into my listing, then the proper pic shows up first, but the gallery pics are all messed up and have been for weeks. I did check with a couple other fellow sellers and they are seeing the same type of problem.
Hi @mam98031 - is this in Seller Hub or in search results? From a search results screen the gallery photo will not always be the default, depending on search term input. For example, if a variation listing for hats has colors, and I search for 'purple hat' the algorithm will work to isolate that variation and display that photo in results screen.
If it's happening in Seller Hub will you let us know so we can work on getting that reported? Thanks!
I can pop into my store or just view a list of my listings. No specific search perimeter and it is NOT defaulting to my default main photo in my listings. It has nothing to do with how I'm searching for the item.
If I go throught he Seller Hub and view my Active listings, the photos are correct. No issues whatsoever. But not so if I pop into my store or if I do a "See Other Items".
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
I am having an issue with my gallery pics. The pic I have designated on my listings as the Main Pic is NOT being used as the gallery pic. On my fragrances it is pretty straight forward, the gallery pic is defaulting to the tester pic if I have a tester on the listing, if there isn’t a tester on the listing, then it will default to the smallest size fragrance I have available on that listing.
On my craft listing, I’m not sure how it is determining which pic is going to show up as the gallery pic, but it isn’t my main pic designated on the listing.
If you go into my listing, then the proper pic shows up first, but the gallery pics are all messed up and have been for weeks. I did check with a couple other fellow sellers and they are seeing the same type of problem.
Hi @mam98031 - is this in Seller Hub or in search results? From a search results screen the gallery photo will not always be the default, depending on search term input. For example, if a variation listing for hats has colors, and I search for 'purple hat' the algorithm will work to isolate that variation and display that photo in results screen.
If it's happening in Seller Hub will you let us know so we can work on getting that reported? Thanks!
I can pop into my store or just view a list of my listings. No specific search perimeter and it is NOT defaulting to my default main photo in my listings. It has nothing to do with how I'm searching for the item.
If I go throught he Seller Hub and view my Active listings, the photos are correct. No issues whatsoever. But not so if I pop into my store or if I do a "See Other Items".
Thanks for the clarification - that sounds odd and not how it should be. I'll grab some screenshots from your store later this afternoon and get it reported.
@fern*wood wrote:
@sarahbru wrote:
@fern*wood wrote:
Is it by design for the new feedback page to no longer allow saved comments? It is a small thing, but still, I am way less likely to want to bother with giving feedback if I have to manually now type out every comment.
I leave the same for every buyer upon payment, so clicking instead of stopping to type matters to me.
Hey @fern*wood: Are you in Seller Hub? You should be able to store feedback comments there and bulk leave feedback with identical comments for all orders. You'll find it under the ORDERS tab / Leave feedback section. Thanks! Sarah
So it is by design then. I guess it's another ebay take away to force the hub on sellers. Okay, thanks but no thanks. I'll just deal with it like everything else.
It's a shame with all the glitches and things that do need fixed that the focus seems to settle around this sort of action.
@fern*wood: I'm sorry to hear you aren't interesting in using Seller Hub - as the goal of Seller Hub is to centralize seller tool functionality in one place to make selling easier for sellers. I'm a big believer that one tool is better than multiple tools (all the marketing and promotional tools in one place!) and I would encourage you to try it out. There are actually a whole bunch of cool things you can do in Seller Hub - like Track Impressions, Price comparison data, sales trend data (for seasonality -- both on eBay and off eBay), and of course you can leave feedback in bulk. 🙂 In the next couple of weeks I understand we'll be rolling out some instructional videos on Seller Hub so that it is more clear to sellers all the functionality that is there. I'm hopeful you'll try it out. Thanks! Sarah
alan@ebay, tyler@ebay RE: Best Offer being turned on by Ebay on select listings
Good afternoon team, sorry I'm late ... I glanced through the 5 pages and not sure if this was brought up or not. I read a thread where a Seller was messaged by eBay advising them that eBay turned Best Offer on for some of their Fixed Price listings. Since the OP mentioned the message it sounds like this is NOT a glitch but rather some new thing ...
Can you advise if this is some sort of Beta testing program or did that happen because of some new Seller Hub setting that lets eBay get involved with how listings are set up?
Any info you can provide will be greatly appreciated.
Mr. L
