Community Chat, Oct 24th from 1:00 pm PDT - Managed Payments on eBay

[alan@ebay]

Hi Sellers,

Join eBay’s Vikas Mehta who is leading the rollout of Payments in North America on our Community Chat. Get the latest update on how it’s all going, hear stories of seller success and have your questions answered. 

This chat thread will open for questions at 1 pm and it will close for new questions at 2 pm. 

Chat with you then! 

[honeville1]

Hi everyone!

Thought I'd jump in with a quick update on how managed payments is going.  So far I've received 464 payments through managed payments.  I opted in on day 1.  So far I've saved just over $150.00 in payment fees with this new payments.   I am thrilled with the payments portal, it was very well thought out and I still have zero issues to report in terms of payment issues on eBay's end.  All is going well. 

I had a shirt featured on deals last night and was a little nervous about how that would go but received zero questions or complaints about not having paypal as an option.    I don't recommend this yet for everyone simply because of the complications surrounding loss of paypal... specifically loss of global shipping right now, if that's an issue for you hold off and know a fix is coming.  Also if you do lot's of charity listings, hold off as it's not supported yet.  And, if you are a low volume seller who won't appreciate the per transactions savings and are leary go ahead and hold off while eBay gets this up the way they want it.    

I remain very glad that I opted in, and I'd do it again if I knew on Sept. 25th everything I know now.  I have no regrets.     Oh... one other thing... I'm now migrating all payments through a credit card, including shipping, that pays me back 1%.  I was able to refinance my debt and now have plenty of credit available as working captial but payments are coming in as fast as 2 days so no issues there.  

Hope sharing my expeirence is helpful. It's honest.  

Danny Hone.  DBA Honeville1

[labs118]

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@Anonymous wrote:

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@labs118 wrote:

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@Anonymous wrote:

Hi Sellers, Welcome to the community chat!  For those of you who haven't seen it yet, we posted some information on how the program is going on https://www.ebayinc.com/our-company/managed-payments/  Look forward to our chat today.

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So  from your link the seller Danny is saying best Sept 29th & 30th ever
I wonder why/how this can be.
How does being in the ebay managed payments improve one's sales ? 
Are they being offered better match in search ?
It is an odd statement/Post to think sales would improve that much just by switching to Ayden .

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Hi @labs118, a goal behind managed payments is to drive more purchases through offering buyers more checkout options.  Some sellers are benefitting strongly with Apple Pay as a payment method, as well as the streamlined checkout experience

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Sorry still isn't sinking in.
And the question was not fully answered.
Are these sellers getting better search placement? Driving more buyers to these sellers vs sellers who have not opted in !

There is no search by ebay managed payment or by a seller who accepts Paypal only.
I can search right now for a widget and may have to look through 100 sellers and may luck upon a seller in managed payments so I cannot imagine by just offering this payment method it is driving that many more sales to each of these sellers.

Your saying since you brought Apple pay on board more buyers found Danny's T Shirts & bought  them right up increasing his end  of Sep. sales  

I am having a hard time buying this sorry to say.

[mendelsons]

@mendelsons wrote:

So why was PayPal excluded from the initial release of Managed Payments ?  PayPal made eBay into what it is today and to just abandon it seems suicidal to some of us sellers.  Not really understanding why its not being brought back into play for 9 months.  I'd be willing to try management payments but PayPal is a significant part of our business and my gut says no way.

Hi, @mendelsons, we know that many buyers on eBay are accustomed to paying with PayPal and that PayPal is important to have long-term. Offering PayPal in a managed model required a new integration for us, and we're working on it and expect to make PayPal available in summer 2019.

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Why risk a potential loss for a proven winner and then take 9 months to make the correction with the initial implementation of the design or options ?  Something isn't right here  - and I think we will sit back and watch the BETA go by unless we are going to be hurt with search results because we are not using managed payments.   

[Anonymous]

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@a_c_green wrote:

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@Anonymous wrote: 
For those of you who haven't seen it yet, we posted some information on how the program is going on https://www.ebayinc.com/our-company/managed-payments/ 

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I've had a wade through all the material at the link as best I can, but one item I have not seen addressed there was the concern over how a seller can do a small, incremental refund to a buyer (e.g. for a Shipping overpayment on a combined purchase) without upending the entire transaction by forcing the buyer to do a partial refund request, just to get his two bucks back. 

Is having the buyer make a refund request still the only way to make a minor payment correction on the transaction?

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Hi @a_c_green, we realize the ability to do partial refunds is an important part of doing business on eBay.  It is a top priority for us (along with rolling out PP as a form of payment for buyers).  Stay tuned on the timing for this change.

In the meantime, for those sellers who need a bit more information -You can issue partial refunds for your transaction through the returns process. If there is an issue with the item, please ask your buyer to file a return request using a reason that indicates there is a problem with the item. You can then offer and send a partial refund once your buyer accepts the offer. For non-claim related reasons (like a shipping discount), ask your buyer to file a remorse claim so you can issue a partial refund. A remorse claim won’t negatively impact your seller ratings.  

[a_c_green]

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@bubbleman2010 wrote:

If buyer abandons purchase at time of checkout due to not being aware that seller no longer accepts PayPal is the seller made aware of that abandon purchase and able to open a UPID?

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Would that be considered an abandoned cart (with its items still on the market), or an actual unpaid purchase? 

(Not trying to quibble here, you understand; I can see this problem a bit more clearer if an bidder wins an auction and then discovers that the seller doesn't take PayPal. What then? UPI or mutual cancellation? Either way, the seller gets grief from an unhappy buyer, unless perhaps the seller posts a big warning to bidders in the listing about how PayPal is no longer good for purchases: forewarned is forearmed, and all that...)

[terrycanarsky]

For non-claim related reasons (like a shipping discount), ask your buyer to file a remorse claim so you can issue a partial refund. 

I'm sorry if I seem critical, but this is asking a buyer to deliberately file a fraudulent claim. 

Does eBay plan any sort of honest alternative to this in the near future?

~M

[Anonymous]

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@clubred97 wrote:

We pay eBy and PP fees on every sale now. When managed payments roll out site wide, PP will be an option to buyers and IF a buyer chooses PP you will pay those fees, 2.9% + $.30/tranaction. If they choose a CC, you'll pay that rate which is 2.7% and no transaction fee. 

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Hi @clubred97, actually there is better fee news for our sellers.  Even after PP is rolled out as a form of payment, eBay sellers will be charged only the eBay fees regardless of how the buyer chooses to pay.

[mg152]

Hi all
I just stopped by to say hi and I’m still alive. It’s been a rough few months. My pup is healthy (the one that had pneumonia) and my broken wrist is healing. So Hi everyone! ❤️❤️😀😀

[mam98031]

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@Anonymous wrote:

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@a_c_green wrote:

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@Anonymous wrote: 
For those of you who haven't seen it yet, we posted some information on how the program is going on https://www.ebayinc.com/our-company/managed-payments/ 

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I've had a wade through all the material at the link as best I can, but one item I have not seen addressed there was the concern over how a seller can do a small, incremental refund to a buyer (e.g. for a Shipping overpayment on a combined purchase) without upending the entire transaction by forcing the buyer to do a partial refund request, just to get his two bucks back. 

Is having the buyer make a refund request still the only way to make a minor payment correction on the transaction?

---

Hi @a_c_green, we realize the ability to do partial refunds is an important part of doing business on eBay.  It is a top priority for us (along with rolling out PP as a form of payment for buyers).  Stay tuned on the timing for this change.

In the meantime, for those sellers who need a bit more information -You can issue partial refunds for your transaction through the returns process. If there is an issue with the item, please ask your buyer to file a return request using a reason that indicates there is a problem with the item. You can then offer and send a partial refund once your buyer accepts the offer. For non-claim related reasons (like a shipping discount), ask your buyer to file a remorse claim so you can issue a partial refund. A remorse claim won’t negatively impact your seller ratings.  

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So then is the Service Metrics being updated to allow for these SNADs that are being filed that aren't actually SNADs?  You are asking seller to intentionally harm their stats by using this method.  Granted it is a small number of sellers, but I'd be their stats are important to them too.

I can only speak for myself.  But if I had to do this I'd have a few SNADs every month which would with time put me way over the top and cause me to have to pay penalty fees to Ebay.

[mg152]

Me too! I missed it, the managed payments part. Oh well!

[bubbleman2010]

AC I've only tested it on BIN listings and just wondering if the seller is made aware of the buyer just not paying for it once prompted to enter CC info...

[labs118]

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@Anonymous wrote:

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@a_c_green wrote:

---

@Anonymous wrote: 
For those of you who haven't seen it yet, we posted some information on how the program is going on https://www.ebayinc.com/our-company/managed-payments/ 

---

I've had a wade through all the material at the link as best I can, but one item I have not seen addressed there was the concern over how a seller can do a small, incremental refund to a buyer (e.g. for a Shipping overpayment on a combined purchase) without upending the entire transaction by forcing the buyer to do a partial refund request, just to get his two bucks back. 

Is having the buyer make a refund request still the only way to make a minor payment correction on the transaction?

---

Hi @a_c_green, we realize the ability to do partial refunds is an important part of doing business on eBay.  It is a top priority for us (along with rolling out PP as a form of payment for buyers).  Stay tuned on the timing for this change.

In the meantime, for those sellers who need a bit more information -You can issue partial refunds for your transaction through the returns process. If there is an issue with the item, please ask your buyer to file a return request using a reason that indicates there is a problem with the item. You can then offer and send a partial refund once your buyer accepts the offer. For non-claim related reasons (like a shipping discount), ask your buyer to file a remorse claim so you can issue a partial refund. A remorse claim won’t negatively impact your seller ratings.  

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@Anonymous

With ebays roll out of automatic accepting returns how do you do this ? how do you ofeer a partial ? 
Also why would sellers want returns opened that can mean an increase in fees now that you are tracking returns.

[alan@ebay]

We've closed the thread as the allotted hour is now up. Thank you all for your questions. We're going to stick around and answer any questions that we haven't got to yet.

See you again same time next week! 😃

[Anonymous]

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@gracieallen01 wrote:

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@Anonymous wrote:

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Hi @mam98031, we understand that every situation is unique, and we have developed a path for sellers to flag any issues or raise concerns with our Customer Support team to determine the best path forward for their business.

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Yes, that is understood, but mam98031 was asking if sellers will be allowed to opt out, which your answer seems to skirt. 

How does your CS know better what is best for the seller - especially if the sellers has determined that the program doesn't work fo them?  Would this be a , 'Well, perhaps it would be best to use a different platform', best path forwrd for their business?

Yes or no would be an acceptable answer, too.

Not to seem aggresssive on the subject, but the program has been under consideration, in the works and in action for long enough that there are a lot of questions that shouldn't be getting such obscure answers.

Connecting with customer service will help us understand seller specific cases and gain insights on seller feedback.  

As @a_c_green mentioned above, If managed payments doesn't work for a seller, we want to work with them to see if we can help them be successful with the changes, ensure we understand and document what isn't working, and if needed revert their account to the prior state.  For any more questions, please refer to eBay.com/payments

[Anonymous]

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@vrykalak wrote:

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@clubred97 wrote:

We pay eBy and PP fees on every sale now. When managed payments roll out site wide, PP will be an option to buyers and IF a buyer chooses PP you will pay those fees, 2.9% + $.30/tranaction. If they choose a CC, you'll pay that rate which is 2.7% and no transaction fee. 

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We currently pay eBay FVF, and PayPal transaction management fees.
In MP, we pay both of those PLUS eBay's own TMFs.
Doesn't sound like a good deal to me.

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@vrykalak, please see answer above on this topic