mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@golfingaddict wrote:
tyler@ebay wrote:
@golfingaddict wrote:
A few weeks ago I posted about a problem with eBay not appropriately collecting sales tax
trinton you said you would get back to us. I have heard nothing.
I am out out a bit of money over this. Is eBay expecting us to just get over it? CS. Never got back to me either
Howdy @golfingaddict - I went through the last few chats and am not seeing that. I do see it mentioned in the recent chat with Griff, and we advised contacting CS, nothing about Trinton reaching out. Would you mind sharing the thread where that was discussed so we can get on the same page? Thanks!
10-23-17 on the powerseller board is where trinity posted that he would get back to us
Thanks for this! I'll review with Trinton after the chat and we'll work on getting you an update.
@golfingaddict wrote:
I did reach out to customer service twice. They said that they would get back to me as well. Re: sales tax. But as this is an issue that only affected a few of us I suppose eBay wants us to go away.
The sales tax tax glitch was on ebay’s Side. They did not collect the tax as I had it set up in my listings. Yes. I also brought it up in another chat.
It it appears to be something eBay hopes I will forget about. It did not cost them anything
Glad to hear you reached out to customer service! As mentioned before I'll review with Trinton and we'll see what updates we can provide.
@dtexley3 wrote:
tyler@ebay wrote:
@dtexley3 wrote:
@my-cottage-books-and-antiques wrote:
From the Announcement Board:
"Partial Refund Option for Free Returns
Sellers who offer free returns--free return shipping and no restocking fees--now have the option to give less than full refunds. You can deduct up to 50% of the item price if the returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it"
I offer free return shipping and no restocking fee. Must I affirmatively "opt in" to this in some way, or am I qualified to make the deduction simply because I meet the qualifications?
More importantly, how does anyone PROVE that the item was returned damaged? How does this intersect with MBG?
Hi @dtexley3 - we would want you to use the 'Report a buyer' feature in the body of the return to disclose the damage on the item. This would mesh directly with MBG, meaning a buyer wouldn't have a recourse through us once it was closed.
This is new information as far as I know, is it posted anywhere on the site so that sellers know what to do when this occurs?
Since it's built into the returns flow process itself, there isn't a piece of information specifically saying that it would need to be done, you just wouldn't be able to complete the return until you had input the information we asked for. Sorry for my confusion!
tyler@ebay wrote:
@mam98031 wrote:I have a couple of questions regarding the Automatic Acceptance for Returns policy.
In the Q&A in returns it states:
If I offer free returns, will a return request be automatically accepted?
If an item has a free returns policy, the return will not be immediately accepted. You have three business days to manually accept the return and select the return shipping label option for your buyer. You will also be responsible for the cost of the label. If you do not approve the return request and select a label for your buyer within 3 business days, eBay will automatically approve the request and provide a label when available.
I’m unclear as to what this means in application. I would ask so if I’m still negotiating with my buyer or otherwise still working with my buyer to resolve the issue, is Ebay going to step in and force a return when it is in the Request stage because the buyer and seller have not reached an agreement within 3 days?
If Ebay forces the return while it is in the Request stage, even though the buyer and seller have been communicating, will this count against the seller in their stats?
The other one is this:
When do return requests qualify for automatic acceptance?
To qualify, return requests must meet one of these criteria:
- "Buyer doesn't want the item anymore" (return reason codes include "doesn't fit," "changed my mind," "found a better price," "just didn't like it," or "ordered by mistake")
- Requests meet the seller's listing returns policy
- The return is domestic and will be shipped within the US
- The buyer pays for return shipping
- The return is not an exchange or replacement request
Does that mean, you don’t have to be signed up for the automatic returns? If it is a buyer’s remorse claim, Ebay will automatically process the return without the seller’s involvement?
Hi @mam98031 - great question! When it comes to auto-acceptance of returns it breaks down into two categories:
Remorse returns will be auto accepted if all of the following are true:
- Returns are accepted for the listing
- The request is within both the return window and eMBG window
- The buyer selects a remorse return reason
- The buyer is responsible for return postage
- The transaction was domestic
- US only: The buyer did not choose to have a replacement or exchange in the returns flow
Not as Described (NAD) returns will be auto-accepted if all of the following are true:
- 3 business days have elapsed with no response from the seller (US)
- the buyer opened a return request
- the seller is responsible for return shipping costs
- the seller doesn't respond within the open return
- an eBay label is available based on the item's weight, dimensions, and buyer's address
We would not take automatic action for NAD returns if any of the following are true:
- Action is detected on behalf of the seller. For example: approval, send message, partial or full refund
- The buyer has asked eBay to step in and help
- The transaction was sent internationally or part of the Global Shipping Program (GSP)
- The buyer requested a replacement or exchange
I hope that helps clarify things!
With respect, that isn't how the Remorse Q&A reads. It clearly states that it only needs to meet ONE of the listed items, not all. Please advise. Does the Q&A need to be updated?
For the SNAD Requests, that isn't how the Q&A reads either. It says "If you do not approve the return request and select a label for your buyer within 3 business days, eBay will automatically approve the request and provide a label when available." And you said in part "...3 business days have elapsed with no response from the seller (US)". The two statements are not the same. The explanation I quoted directly from the website makes no distinction between your statement and theirs.
Meaning I'm back to my original question. If I respond to my buyer well within the 3 business day period, but at the end of those three days, my buyer and I are still discussing stuff for whatever reason we may have and I have NOT yet approved the return, will Ebay be stepping in and forcing the return???
And then I didn't get an answer about the seller stats. If Ebay deems it appropriate to auto aprove the return of an item in the Request stage at the seller's expense or not, does this count against the seller?
@a_c_green wrote:
@dtexley3 wrote:
The other issue, When a buyer sends a Best Offer and we accept the acceptance page now includes "By clicking the Accept Offer button, I understand that I am obligated to sell the item and that I am agreeing to the buyer's price and any additional terms they have specified." This contradicts the other statement "Offer is for item only" and "offers do not include shipping".
[...]
Why was this verbage added?
I did see the later reply from Alan saying that you may be misquoting the page; a screenshot would be really helpful here. If there is wording there that at least seems to be hinting at that, I'm going to hazard a guess that someone was copying a chunk of buyer-acceptance text from a similar page, and trying to turn it around to be the seller-acceptance text on the page you're looking at there.
For example, in buying terms, it would make perfect sense: "By clicking the Accept Offer button, I understand that I am obligated to buy the item and that I am agreeing to the seller's price and any additional terms they have specified."
I wish I could find the example I'm thinking of, because this is not the first time we've had some buyer/seller copy-and-paste errors, where someone originally codes a selling page, then tries to flip a copy of it into a buying page, and flubs the process in some way, such as leaving a seller term in a buyer agreement or vice-versa. It happens. In your example here, all they really need to do is lose that last clause that you boldfaced, and the rest of the agreement text sounds fine.
