mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hello Community friends!
Join The Community Team for a one hour Chat here today from 1-2 pm Pacific Time. We will be discussing general topics this week so feel free to bring any buying or selling questions you may have 
@greatlifedeals wrote:
Hello, I've never participated in a Community Chat, how do they work...
Hi @greatlifedeals, and welcome to your first weekly chat! eBay employees like myself, alan@ebay, brian@ebay and @Anonymous are here to address your questions for the next hour.
If you post a question here we'll get you an answer. 🙂
Hi @sharondeew - we're here, I promise! If you post a question we'll make sure to get you an answer. 
When a buyer files a SNAD/INAD saying that the seller had shipped the wrong item, when in fact they didn't as is evidenced by the purchase record. Why is that claim allowed to stand? Why can't a seller get that SNAD/INAD closed and removed from their SNAD count records.
More specifically I have a buyer order a 3.4 Oz bottle of ABC cologne. I ship the 3.4 oz bottle. The buyer acknowledges they have recieved the 3.4 Oz bottle, but insists they ordered a larger size. The purchase record as well as the payment records shows the buyer purchased and paid for the 3.4 oz bottle. With such clear proof that the buyer made the error, why won't Ebay help the seller with such claim?
@a_c_green wrote:
For some time now, a number of us in the Selling discussion group have been watching with some fascination as a dubious seller of supposedly old and uncirculated coin lots has been accumulating a slow but steady number of Neutral and Negative feedbacks, mainly Not As Described complaints, and then just as quickly sheds them within a day, getting the record wiped clean and restored to 100% each time.
One poster showed screenshots of somewhere around 23 Negatives from assorted buyers disappearing within a day or two, and I myself have seen several factual Negs posted within the past few days, all which were wiped out earlier today.
So our question is, how is this seller managing to achieve this, and how can other sellers make use of this same service? Are they contacting a Concierge who's simply obliterating everything? The Negs are factual complaints from unhappy buyers, and while one or two might conceivably be removable on some technicality, it's ludicrous to assume that they're all violations of policy and worthy of removal.
The seller is using stock shots and vague descriptions that suggest the use of multiple accounts, but let's focus on this one for now. We know that naming and shaming is not allowed, so if you'll send a PM, we can provide you with the ID that way. I know you also cannot reveal the outcome of investigations, but perhaps you'll later be able to describe in general terms what you've found out, and how it can be prevented in future. Thanks!
Hi @a_c_green, we aren't able to discuss the details of another member's account so cannot go into specifics here. I can say that there are a variety of factors that may not be publicly visible that would warrant the removal of feedback within our policies. If you have any questions or concerns about a feedback on your account, our Customer Service team will be happy to review this. Again, we aren't able to discuss another member's account or why a feedback was removed for them but we will have this reviewed to ensure correct action was taken
@blazebird wrote:
Why are we still having to use the Mobile-friendly checker for every new listing? Wouldn’t it be simpler for ebay to just code in the “fix it” to the standard template instead of making sellers go through these extra steps?
Hi @blazebird, the Mobile Friendly Checker is designed to ensure descriptions with HTML will display properly on mobile devices. Most sellers do not use HTML when creating a description which is a leading factor as to why our system does not automatically ensure it's mobile friendly. The only time that sellers will need to use the Mobile Friendly Checker is when they are adding HTML to the listing. If HTML is not added to the listing descriptions then the Mobile Friendly Checker feature does not need to be used as it will be mobile friendly by default.
Hi Tyler. Still having this problem which was brought up on Oct 3.
Also I can no longer move around my images on the mobile app when listing or revising. Is this a permanent change? Thank you
