mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@dtexley3 wrote:
@carlmarxx wrote:
@sarahbru wrote:
@a_c_green wrote:Now, I don't really want to know what the "refurbishing" process involves for condoms, diapers and such, although I'm sure everything is rinsed thoroughly, only the finest duct tape is used for repairs, etc., but still... Is there no quick way for you to yank the "refurbished" reference from categories in which it makes absolutely no sense? It seems as if that enhancement was rolled out with no maintenance or category editing capabilities, and this first became known at least three weeks ago now.
@a_c_green: Wow -thank you for pointing that out. We would agree and have passed along this suggestion to Syed on the Structured Data team. Thanks. Sarah
I have same question to why ebay has refurbished in the Toys and Hobbys categorys lately ? when it should be there .
The use of refurbished is currently present for dozens if not hundreds of products including disposable diapers, toothpaste, toilet paper, etc. Refurbished does not mean the same as Used or Pre-Owned.
re·fur·bish
rēˈfərbiSH/
verb
past tense: refurbished; past participle: refurbished
- renovate and redecorate (something, especially a building)."the premises have been completely refurbished in our corporate style"
synonyms: renovate, recondition, rehabilitate, revamp, overhaul, restore, renew, redevelop, rebuild, reconstruct; More
@sarahbru wrote:
@a_c_green wrote:
Greetings all,
We're now into something like our third week of eBay offering New and Refurbished condoms (screenshot below), not to mention a lot of other... delicate... categories in which a "Refurbished" category makes no sense.
Now, I don't really want to know what the "refurbishing" process involves for condoms, diapers and such, although I'm sure everything is rinsed thoroughly, only the finest duct tape is used for repairs, etc., but still... Is there no quick way for you to yank the "refurbished" reference from categories in which it makes absolutely no sense? It seems as if that enhancement was rolled out with no maintenance or category editing capabilities, and this first became known at least three weeks ago now.
@a_c_green: Wow -thank you for pointing that out. We would agree and have passed along this suggestion to Syed on the Structured Data team. Thanks. Sarah
@a_c_green: We heard back from Syed and he said he is escalating this within the Product organization. There are so many funny comments to be made here but I am actively filtering myself. Thank you for the giggle. Sarah
@chrysylys wrote:
@Anonymous wrote:
I misunderstood your concern, feel free to elaborate for meMy concern is that the site is loaded with cheap junk from overseas to the point people are having a hard time finding listings from US Based sellers. You know, the people posting to these boards.
Hi @chrysylys, it looks like in your post you had utilized the filter to refine your search to only show US based items. If you are having trouble with this filter or you have concerns with the items showing in search, definitely let us know.
@mongoose26 wrote:On the new feedback page, the written feedback field is no longer an autofill box. Why was this changed? I no longer leave feedback for anyone as I am not going to retype the message every time to leave feedback. Was this a conscious decision? Why?
That was my experience too. However for some reason if you go to leave FB through the Seller Hub, you do not have the same issues.
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:
I have my first return for buyer’s remorse within the new return system. I received the email from Ebay regarding it on November 9th. The email was really lacking in details which IMHO sellers have the need to know. I could not see the reason why the buyer wanted to return the item, even when I clicked on the “View return details”.
Instead the screen asked me to verify my return address [as I have a couple in my set up] and I needed to assign an RMA [which I have in my return preferences]. Once I did that, it came to a screen that gave me the details of the Request for return. I could then see what the buyer wrote as an explanation. It also told me what the Estimated refund amount would be if returned.
The Estimated Refund amount was less the original shipping. So I ask is Ebay going to allow sellers to keep the original shipping charge on Buyer Remorse returns. Or was this merely and oversight or omission on Ebay’s part?
Also if Ebay is going to allow sellers to keep the original shipping charge, how will Ebay apply this when you have Free Shipping on the item purchased and returned?
Another thing is that Ebay does not provide the seller with the tracking number on the return label. Why?
The Request for return does NOT show up on or in the Resolution Center at all. Not when the buyer filed one and not after I confirmed it. The only way to view what the status of this is to go through the link provided in the original email, so don’t lose or delete that email. This seems problematic to me. And it is only through the original email link that you can see if the buyer has shipped the item. At the top it has a graphic that shows 4 steps.
- Return Started
- Item Shipped
- Item Delivered
- Refund Sent
On mine only number 1 has a green check mark, so I assume the buyer has not yet shipped the item back. The screen also tells me that the buyer a few more days to actually mail the thing, which is fine, they should be allowed a little time to actually mail the item. I get that.
I just don’t understand the limited information provided by Ebay or why it is selectively doled out to us. This is our customer and our financial transaction. We have every right to complete details regarding the process from start to finish, yet Ebay is selectively giving us info. Why does Ebay feel this is appropriate?
Howdy @mam98031 - Thanks for this feedback and info on the formatting process.
When it comes to the estimated refund field, in a remorse return you are able to withhold original shipping. If a member offers free shipping they would only be able to recoup that shipping cost with a restocking fee.
For labels - if a buyer uses an ebay label a tracking number should be uploaded as soon as the buyer prints one out. If they are using their own shipping label we give them a certain amount of time to provide proof it is on its way back to you.
Returns should always be visible for you in the Seller Hub>Orders>Returns. I'll get it reported that it's not showing up in the Resolution Center either.
Definitely don't want you feeling like you're being kept in the dark - we want you to feel informed throughout the entire process. In the example you provided what more information could we get to you? Happy to make the suggestion!
Oh that darn Seller's Hub!!! LOL I'm still trying to get use to it. Thank you. It does appear under Open Returns/Replacements. The resolution center is also represented on the Seller Hub, but it doesn't show anything. I will remember to ignor the Resolution Center and look at the other link.
I think the original email should show anything and everything the buyer said inside of the Request. That is important information to sellers which to be is obvious as to why it is important. Therefore it should not be withheld from the seller until AFTER they confirm ship to address and RMA number if the seller requires it. All info should be available to the seller at all times.
@mam98031 - That darn Seller Hub indeed! 😛
That email feedback is fair, and I can't imagine it would take much to get it added. I'll get this to the right team to review. 🙂
tyler@ebay wrote:
@mam98031 wrote:
tyler@ebay wrote:
@mam98031 wrote:I have my first return for buyer’s remorse within the new return system. I received the email from Ebay regarding it on November 9th. The email was really lacking in details which IMHO sellers have the need to know. I could not see the reason why the buyer wanted to return the item, even when I clicked on the “View return details”.
Instead the screen asked me to verify my return address [as I have a couple in my set up] and I needed to assign an RMA [which I have in my return preferences]. Once I did that, it came to a screen that gave me the details of the Request for return. I could then see what the buyer wrote as an explanation. It also told me what the Estimated refund amount would be if returned.
The Estimated Refund amount was less the original shipping. So I ask is Ebay going to allow sellers to keep the original shipping charge on Buyer Remorse returns. Or was this merely and oversight or omission on Ebay’s part?
Also if Ebay is going to allow sellers to keep the original shipping charge, how will Ebay apply this when you have Free Shipping on the item purchased and returned?
Another thing is that Ebay does not provide the seller with the tracking number on the return label. Why?
The Request for return does NOT show up on or in the Resolution Center at all. Not when the buyer filed one and not after I confirmed it. The only way to view what the status of this is to go through the link provided in the original email, so don’t lose or delete that email. This seems problematic to me. And it is only through the original email link that you can see if the buyer has shipped the item. At the top it has a graphic that shows 4 steps.
- Return Started
- Item Shipped
- Item Delivered
- Refund Sent
On mine only number 1 has a green check mark, so I assume the buyer has not yet shipped the item back. The screen also tells me that the buyer a few more days to actually mail the thing, which is fine, they should be allowed a little time to actually mail the item. I get that.
I just don’t understand the limited information provided by Ebay or why it is selectively doled out to us. This is our customer and our financial transaction. We have every right to complete details regarding the process from start to finish, yet Ebay is selectively giving us info. Why does Ebay feel this is appropriate?
Howdy @mam98031 - Thanks for this feedback and info on the formatting process.
When it comes to the estimated refund field, in a remorse return you are able to withhold original shipping. If a member offers free shipping they would only be able to recoup that shipping cost with a restocking fee.
For labels - if a buyer uses an ebay label a tracking number should be uploaded as soon as the buyer prints one out. If they are using their own shipping label we give them a certain amount of time to provide proof it is on its way back to you.
Returns should always be visible for you in the Seller Hub>Orders>Returns. I'll get it reported that it's not showing up in the Resolution Center either.
Definitely don't want you feeling like you're being kept in the dark - we want you to feel informed throughout the entire process. In the example you provided what more information could we get to you? Happy to make the suggestion!
Oh that darn Seller's Hub!!! LOL I'm still trying to get use to it. Thank you. It does appear under Open Returns/Replacements. The resolution center is also represented on the Seller Hub, but it doesn't show anything. I will remember to ignor the Resolution Center and look at the other link.
I think the original email should show anything and everything the buyer said inside of the Request. That is important information to sellers which to be is obvious as to why it is important. Therefore it should not be withheld from the seller until AFTER they confirm ship to address and RMA number if the seller requires it. All info should be available to the seller at all times.
@mam98031 - That darn Seller Hub indeed! 😛
That email feedback is fair, and I can't imagine it would take much to get it added. I'll get this to the right team to review. 🙂
Thank you for your hard work.
