Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@carlqsportscards wrote:
velvet@ebay wrote:
@carlqsportscards wrote:
Lately when I click on ship your next item, it sometimes goes to one that I've already purchased a label for.
Hi @carlqsportscards! I do see a recent issue surrounding bulk shipping pages showing old orders that they have already shipped out. Is that what you're experiencing? Are they bulk shipping labels or individual?
Individual.
It's always gone to a random one instead of the "next" one, but at least it had been one that needed to go out still.
Ok thanks! It sounds related. Are the sales awaiting labels in your account ones you experienced this with? If so, I'd like to add them to the report.
@wastingtime101 wrote:
I have a question about site issues that have been assigned a ticket number.
Several posters have conveyed info they got from CS where CS told them if people stop reporting an issue then eBay will assume it's resolved and close the ticket, so they encourage sellers to report the same issue multiple times.
Off hand I don't have a specific post to point to, but this has come up several times the past few years where the info from posters about what CS said is consistent.
Can you confirm if there is truth in this CS advice?
To add a more direct question, if I contacted CS and got my account added to an open ticket from the pinned post on the tech board, and that issue is still happening months later, should I be contacting CS again to report it's still unresolved (and should I be advising others to do the same)?
It's a great question @wastingtime101 when we roll out fixes and for some reason yours is still unresolved then it's best to report it again. If you don't want to call you can always reach out on our social channels to let them know you're still running into it. The more examples the tech team gets with accounts still running into it. the faster they can resolve it. Also sometimes when they roll out a fix you just need to clear your cache and cookies for it to take effect. If you do that and it's still not working I would for sure report it.
@wastingtime101 wrote:
jasmen@ebay wrote:
@wastingtime101 wrote:
I have a question about site issues that have been assigned a ticket number.
Several posters have conveyed info they got from CS where CS told them if people stop reporting an issue then eBay will assume it's resolved and close the ticket, so they encourage sellers to report the same issue multiple times.
Off hand I don't have a specific post to point to, but this has come up several times the past few years where the info from posters about what CS said is consistent.
Can you confirm if there is truth in this CS advice?
To add a more direct question, if I contacted CS and got my account added to an open ticket from the pinned post on the tech board, and that issue is still happening months later, should I be contacting CS again to report it's still unresolved (and should I be advising others to do the same)?
It's a great question @wastingtime101 when we roll out fixes and for some reason yours is still unresolved then it's best to report it again. If you don't want to call you can always reach out on our social channels to let them know you're still running into it. The more examples the tech team gets with accounts still running into it. the faster they can resolve it. Also sometimes when they roll out a fix you just need to clear your cache and cookies for it to take effect. If you do that and it's still not working I would for sure report it.
The issue has not been updated on that thread as being fixed. So are we supposed to keep reporting the issue to CS as unresolved? If so, how often do we need to report the same issue?
No if you've already reported it and it doesn't say resolved then your name is on the current ticket. If it says resolved but you're still running into it then for sure report it.
@thisandthatandquick wrote:
Hi,
I'm having a problem on the app uploading pictures. It will show that I uploaded all the pictures, but then when I re-open the draft, only the first picture I uploaded is actually there in the draft.
Is this a known problem? Ive been having this issue for a week. I've never had this problem before, its getting very frustrating.
Hi @thisandthatandquick! I do see that the tech team recently created a ticket for this issue. Please go here to the tech board to get the info you'll need to provide Customer Support. Thanks!
@wastingtime101 wrote:
jasmen@ebay wrote:
No if you've already reported it and it doesn't say resolved then your name is on the current ticket. If it says resolved but you're still running into it then for sure report it.OK, thanks. Follow-up: is there a point at which a ticket is closed or demoted due to age so we should be re-reporting even though there's no fix mentioned? Should we be re-reporting because it's fallen down too far in the queue?
@wastingtime101 No, if there's no fix mentioned it's usually because they don't have enough examples to make a change but they are looking for new user ID's not ones already on there. So there's no need to re report unless it's causing work stoppage.
