Community Chat, March 6 @ 1:00 pm PT - General Topics

[Anonymous]

Hi everyone! We hope to see you here on March 6 at 1 PM PT for our weekly Chat with the Community Team. Bring your general buying and selling questions for discussion 

[my-cottage-books-and-antiques]

vrykalak,

I don't think so. YOU can see the remaining time in YOUR Seller Hub. I don't think buyers see a count down on the listing itself. (Although the Ending Soonest sort would show them the time left, as GTC listings are treated same as 30 day for the Ending Soonest sort in Search.

[mam98031]

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tyler@ebay wrote:

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@mam98031 wrote:

A month or two ago members were told that more Seller Protections were on their way to us this year.  Is there any update on when something may arrive or what it may look like?

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Hi @mam98031 - I don't have details for you about what is being discussed, but keep an eye out for future Seller Updates with more info.

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Just a little note to share with those in charge of this please.  This is taking WAY TOO LONG.  The current state of the return system is beyond being a hot mess.  It is a disaster for many sellers.  It is costing sellers real money unnecessarily.  It is breeding and promoting bad behavior by some buyers.

I am the first to say that most transactions go off without a hitch and that most buyers are wonderful to deal with.

But the current state of the return system defies logic.  Sellers are getting hung out to dry for reasons that should just not happen.  I have never expected Ebay to get in the middle of a he said / she said situation, but Ebay has currently gone way over the top when processing claims.  Buyers can do nothing or say nothing that will prevent them from getting refunded.  They can ship back anything they want, the seller can prove it and yet, the buyer gets their money back.  

Each week the threads have these stories.  Each week you guys pop into some of the threads, look into them and help the seller out.  But by then, the misbehaving buyer has been refunded, so Ebay reverses the claim in favor of the seller.  They don't pull the money back from the buyer, but Ebay does step up and make the seller whole again.  This had got to be getting VERY expensive for Ebay to do while reinforcing for some buyer this is a profitable way to do business.

[Anonymous]

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@ittybitnot wrote:

 and with Good 'Til Cancelled listings, immediately when the listing "ends" it is renewed.

So if you do not want the listing to auto renew, you have to end it manually before it would naturally end. 

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Hi @ittybitnot, that is correct.

[eauctionmanagement]

Does ebay have a solution yet for the double-billing issue that may occur now with Forced GTC. (months with 31 days could have a listing on the 1st and renewed on the 31st, which would hit the seller twice as many insertion fees for that month... causing big problems for store owners with a certain number of "free" fixed price listings per month.)

My solution... would be to do a pro-rated listing fee for the first month of a GTC listing... then a full listing fee each subsequent month (if you were really nice... you could make it pro-rated for the last month as well). This is how cable and satellite tv companies deal with on-going service contracts. Why wouldn't that work for this as well?

[carlqsportscards]

I sell sports cards. I like having the 30 day listings end if they don't sell. I can relist them in a month or two if that player or team gets hot. In the meantime I can relist a player who is doing well at the moment.

Please explain how this change helps me. Why does ebay think it is better for me to automatically relist a player that is not doing well, instead of a player that is.

(If I had an infinite number of free listings it wouldn't matter, but obviously that isn't the case)

[theshoppingmom2]

doug@ebay  Oh that will be so much fun! Let me know , looking forward to chatting with eBay staff...

The last event I had was the Meetup on Feb 23rd... it was ton of fun!Over 100 people attended this

Brian Burke taking questions

Andy Lisk and Maxwell answered a lot of questions

[automotivepartsrecyclrs]

Weekly sales. Some say it's throttling but I was wondering.

Sales Thursday thru Tuesday seem to be good to excellent.

Wednesday all of America is gone? None to 2 sales on any given wednesday for the past 5 years.

My data don't lie. 

So is throttling actually happening each wednesday? If so why?

[brian@ebay]

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@this4chris2012 wrote:

In the sales record of something I just sold it says: "eBay note: This total includes tax that eBay is required to collect from your buyer. You can view the amount paid to you in the sales record." Two questions:

1) It wasn't directly available in the sales record. I had to search around and finally noticed in two different places that one screen showed one total and another screen showed a different total. I assume the difference of $1.30 is the sales tax eBay collected? Why did I have to search? Why isn't the tax collected a line item in the sales record?

2) eBay paid the tax to me. I thought eBay was going to collect state sales tax and pay it directly to the states? (Unless it's a sale to my own state.)

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Hi @this4chris2012, the total amount the buyer paid (including sales tax) is shown on the Orders page in Seller Hub. This is also where the eBay note you mentioned is located.  The first sentence (This total includes tax that eBay is required to collect from your buyer) of the note is referring to the total found on the Orders page. The second sentence of note (You can view the amount paid to you in the sales record) gives directions for a seller to see the total they received from the transaction, which will not include sales tax. This means sales tax info will not be displayed on the Sales Record. You are correct that the difference in price from the Sale Record and what is shown on the Orders page is the tax collected by eBay. 

A Sold record in File Exchange will include eBay collected tax within the file. You can access File Exchange here. Go to Download Files and download a Sold record.

Please double check the amount you received in PayPal. You should not have received the sales tax as eBay collects and remits it. If the PayPal transaction shows that you received the tax then please let us know. 

[vrykalak]

Several times in the last couple of weeks, I've relisted something that I thought I had already relisted, but couldn't find in a search. So I relist it, no problem...then I see it actually IS already there, and now I have two of them. Why are they still on the "Unsold (not relisted)" page? And why doesn't eBay catch duplicate listings anymore?
(a couple that I caught, and did not relist:  382801187551 & 382748836325, 382776640949 & 382754910721)

[golfingaddict]

I have a problem in my seller dashboard.

It is related to shipping, uploaded tracking and validated shipping.

1. I use ebay labels

2. I ship everything within 1 day

3. I did not have any issues in   December, January or February no late, no missing tracking. I had  0% in all areas of my seller dashboard in Defect rate, shipping on time, late shipment rate, uploaded on time and validated.  Perfect across the board in all months.

Suddenly today, I have 99.55 and show that I did not have tracking on two transactions in December. Out of the blue. They were not there in December, They were not there in January, They were not There in February.  They appeared sometime between yesterday afternoon and this morning with a recent update of my dashboard I assume.

I called ebay support (concierge) Which was no help. She told me that it was for a late tracking validated  in October.

I showed her the transaction details in the dashboard which is showing that I have 2 items not uploaded/shipped in December.  (this is completely untrue)

She then said that they just don't show up yet on my reports in the dashboard (see full report under tracking uploaded on time and validated)

 But that does not seem right as ebay is showing them in December and they don't show up until now? why the delay, why would they not appear until March?

I further suggested that since they have no item number and they have no further info to give me that perhaps they are false?  (I can assure you without any doubt that I shipped every single order and I shipped on time and I uploaded tracking and they were validated by the carrier on time)

She finally put me on hold and came back within a few minutes and suggested that perhaps the info will show up later (or that I should not worry since it does not affect me)  She would not accept that it might be an ebay error and since she could not explain or show me the details.  She did finally accept that she could send it to "tech" and I would just have to deal with it and she would get back to me if she found out anything.

So my question and point of all of this.

1.  I did nothing wrong and I have these "defects or missed shipping" on my record.

2. If ebay expects sellers to follow the rules and standards and ship on time and provide great customer service I expect ebay to do the same.

3.  I don't think it is fair to have these types of defects or error rates show up 2 months after the fact with no detail and expect me to just accept them when I know my history and my record is clear, 100% shipping on time for those months.

Thank you.  (I have pictures I can post of the details from my dashboard if you need them)

Where are these coming from and how do I get them off my record.  I do not think it is too much to ask for ebay to correct what appears to be an error.

Tracking uploaded on time and validated

[my-cottage-books-and-antiques]

vrykalak,

I switched to GTC last September. I still get a notice in seller hub that I have "x number of listings ending today".....so I can use that to either revise listings or end them early. Seller Hub's Active Listings can show you all your active listings in either newly listed order or ending soonest order, which is another way to keep track of them. It isn't hard at all to keep on top of this.

Also, I still get a fair amount of sales early on and towards the end of the 30 days....I suspect it has less to do with search and more to do with people getting notices of newly listed items if they have the item as a "Favorite", and for ending soonest, if they are watching the item, ebay usually sends them a notice the item is ending soon (that seems to be true even if it is a GTC listing.

[automotivepartsrecyclrs]

We have the same thing happening

[vrykalak]

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@Anonymous wrote:

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@vrykalak wrote:

" You can sort your listings by the time remaining in Seller Hub if you would like to monitor your inventory more closely."

Good news! So there WILL still be 1st and last days showing on a listing?
So people can continue to buy on those days, as they have in the past?
That would solve half of my issue with the GTC requirement.

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Hi @vrykalak, a Good 'Til Cancelled listing is set up to renew every 30 days. The listing has a natural end time and this will be displayed to you in Seller Hub if you sort with this value. I'm not quite certain what you are asking when you reference purchases being possible on the first and last days? As long as the listing is active, a purchase can be made and with Good 'Til Cancelled listings, immediately when the listing "ends" it is renewed.

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I was referring to my earlier comment, that 60% of my sales occur on the first 2 or the last 2 days a listing is active.
For that reason, I want potential buyers to know that a listing has just started, or is about to end. 

[mam98031]

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@eauctionmanagement wrote:

Does ebay have a solution yet for the double-billing issue that may occur now with Forced GTC. (months with 31 days could have a listing on the 1st and renewed on the 31st, which would hit the seller twice as many insertion fees for that month... causing big problems for store owners with a certain number of "free" fixed price listings per month.)

My solution... would be to do a pro-rated listing fee for the first month of a GTC listing... then a full listing fee each subsequent month (if you were really nice... you could make it pro-rated for the last month as well). This is how cable and satellite tv companies deal with on-going service contracts. Why wouldn't that work for this as well?

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FYI, you can avoid this from happening for quite a few months if you just don't post listings on the 1st or 31st of a month.  Instead of posting your listings on the 1st, do it the 2nd or 3rd, or whatever other date you choose.

This may help you determine what is best for you.

http://www.isdntek.com/listingtools/billingcycles.htm

[papermoneyforme]

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@Anonymous wrote:

Hi everyone, the chat is now open for replies!

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If Ebay really expected sellers to believe the you know what of GTC listings, they would change them to renew on the listing date in future months instead of the 30 days. Then there would not be any possibility of double billing.

Then Ebay would be happy (which I seriously doubt) and sellers would also be happy.

As it is, it is a cash grab from unsuspecting sellers as well as another make work project, and nothing Ebay says will change sellers opinions..