Comics-scifi_collectibles Is a Volunteer Community Mentor.
Join the Community team here at 1 PM PT on July 3 for our Weekly Chat with eBay Staff. No set topic for the week, so feel free to share any general buying and selling questions you have.
The chat will be open for questions from 1-2 pm PT, at which point we'll close it down for additional questions and continue to work on responding to any remaining queries.
If you are new to the chat, welcome! Simply reply to this post with your question after 1 pm and we'll be happy to look into it 
@sodelight If you have a hard time finding where to turn off the receipt here a are a couple of screen shots that will help. Click change format. Next screen un check the add receipt and instructions box. Your settings will stay then for all future labels until you decide you want to waste ink again. 😉
@Anonymous On the store coupon topic. Is there a reason that they stopped sending out the email notices each quarter? Many store subscribers do not know how to find their coupon OR that they even are entitled to one.
Some of those sellers do come to the M2M board and we are happy to tell them how to find it.
@comics-scifi-collectibles wrote:
@Anonymous On the store coupon topic. Is there a reason that they stopped sending out the email notices each quarter? Many store subscribers do not know how to find their coupon OR that they even are entitled to one.
Some of those sellers do come to the M2M board and we are happy to tell them how to find it.
Hi @comics-scifi-collectibles, I'm not really sure why those emails aren't sent anymore, but I can send this feedback over to the the right team.
@golfingaddict wrote:
I had concierge customer support promise me something in late April. It was a problem that I would rather not discuss her. They promised to take care of it and said it would take up to 2 weeks. That was the end of April.
I then called back at the end of May and received a call back, again promising to fix the issue.
It is now early July and it has not been taken care of.
Do you think that Customer support should promise to take care of something and then not follow through?
Hi @golfingaddict - I'd definitely be frustrated that you weren't able to get the resolution you were looking for. I'll get this escalated from my end. Thanks!
Below you will find a recap of our Weekly Chat with the eBay Community Team for July 3, 2019. We hope to see you at our next chat!
Shipping Labels
Can eBay implement the option to exclude Pitney Bowes and eBay information from the shipping label? I want to save space so I can print more labels per page.
Though we do not have many customization options available, you should be able to print 1 or 2 labels per page depending on your label and printer settings. If you use USPS, for example, you can click change format and then choose not to Add receipt and instructions to save some space and get 2 labels per page.
Can I email you guys an example of another label printing service for recommendations on how eBay labels can be improved?
Sure!
Best Offer
From what I can tell, my offer history (including Seller Initiated Offers aka SIO) can be found in the Offer History section of my listing only when my listing has "Make An Offer" on it (for buyer initiated offers). Since I don't have "Make an Offer" on all my listings, this means that my Seller Initiated Offer history appears for some (those with Make An Offer), but not for others. It would be nice if eBay provided the SIO history for ALL listings we have made offers on as sellers. Would that be possible?
Currently there is not a way to view SIO history, but we've gotten this suggestion made to the right folks. Hoping to see this as a future enhancement!
Seller Protection
I wanted to follow up on some of the recent questions about the seller protections announced in the spring update regarding protections being applied when there is a history or pattern of buyer abuse.
My questions are:
- Is this tracked by buyer ID alone, or are other factors considered when looking at a buyer's history to establish if there has been a pattern of abuse?
- How does that get applied to guest account IDs?
Reports that we receive are recorded on the member's account and we are able to identify when an individual has multiple accounts to take the activity across all accounts into consideration. Guest accounts are no different, as the factors that help us identify links between accounts are not reliant upon completing registration.
Since eBay can identify links between accounts and will protect me if a new account belongs to someone that I previously blocked, can eBay apply this technology to my blocked bidder/buyer list and add new accounts to it automatically?
We would never automatically place an account on a seller's block list. Instead, we have consequences for a buyer who is circumventing a seller's blocked bidder/buyer list, and will support a seller who wishes to cancel an order that they have reason to believe came from a previously blocked buyer/bidder.
Managed Payments
Is PayPal now a payment option through managed payments?
Yes, PayPal is a payment option for buyers through managed payments
Are shipping labels paid for via PayPal when you are in managed payments?
Sellers in managed payments currently need to use PayPal when paying for shipping labels on eBay.
Competitor Listings Visible Within My Store
Why are other sellers’ items promoted in my store? I understand showing similar items in the listing itself, but I feel that my store subscription should ensure a place for me to showcase only my items.
This practice benefits our platform overall, as it helps buyers to find the right match for what they are looking for. This is something that is considered industry standard and while other options on eBay may be highlighted for your customers, you can focus on providing providing clear photos, detailed descriptions, a price point that provides the best value, and services such as Free Returns or Free Shipping to maximize your success. From your store you can run promotions to encourage repeat customers and build your brand on our site.
Summer Seller Update
Does anyone really know if we are going to get a Summer Seller Update?
We are planning on having a summer Seller Update this year, don’t worry. We we don’t have a date to share at this time so keep an eye out for updates 
Seller Hub
On the new Manage Orders > Awaiting Shipment page can eBay add a "time paid" sorting button. This would help me avoid accidentally printing the wrong label for something that is paid for while I am working on other orders.
We’re happy to pass along your feedback to the shipping team. Thanks!
eBay Money Back Guarantee
Why do some returns come through as "return requested" while other returns come through as "return approved"? I had 2 remorse returns come through on the same day; one was approved, one was requested, but I can’t figure out why they were treated differently. Both items offered free returns, were remorse returns, required an RMA number, and the package weight and dimensions were in the listing.
Sounds like there's a potential technical issue at play. Typically, returns are automatically accepted when:
- An eBay return label is available based on the item's weight, dimensions and the members location
- You offer free returns
- The return was opened inside the stated return policy window
- The return is a remorse return and you offer buyer paid remorse returns
Returns with the following conditions will be auto accepted after the initial time period if you do not accept:
- The request is outside your return policy window, but within eMBG coverage
- If you require an RMA In this case, the SNAD return is accepted when opened and you have 3 business days to provide the RMA (and an alternate label if you would like). For remorse returns, the return is accepted when it is opened and you are given 1 business day to provide the RMA information.
- The return was opened with a reason of damaged or missing parts and pieces.
The situation you describe doesn’t seem to be following the outlined criteria, so we will investigate to see what might be going on!
Inaccurate Email Received
I received an email stating an item I had viewed was no longer available, but the item was still on the site and available to purchase. What is going on?
Happy to look into this further and see what next steps we need to take!
Store Coupon
Is there a reason that eBay stopped sending out the email notice each quarter for the shipping supply coupon?
We aren’t sure why those emails aren't sent anymore, but we can send this feedback over to the right team for review, no problem.
Customer Service Issue
Customer Service promised to address an account issue of mine back in April but nothing has been done yet. Can you help look into this?
It looks like a request was submitted to correct your account issue but the tool we use to submit this request was not working properly. Thanks for bringing this to our attention so we could identify the problem, get it resolved, and address this for you specifically!
