mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mam98031 wrote:
@carlqsportscards wrote:
I'm "on the list" for managed payments. Does that mean I will have the extra listings for my store on Saturday? Or only if I'm in by then?
Such a good question. And just to add on that. I'm due to be activated sometime next week. If certain new store listing allotments don't start up until you are in MP, will they be active from the time I go in next week or do we have to wait until the beginning of the next month?
Hi @mam98031 - the new store allotments apply to anyone who has successfully pre-registered. They should also apply similar to the way store listings do now (you get them regardless of when you activate). Thanks!
tyler@ebay wrote:
@gwzcomps wrote:
If eBay is going to blatantly disregard our handling times why offer the option to specify them? Still no defects or late arrival complaints, but I hate how eBay constantly chooses to set sellers up for failure. So many more complaints on the boards about sellers getting hit for late deliveries.
Hi @gwzcomps - a specified handling time is what we would take into account when looking at your Tracking Uploaded on Time and Validated metric as well as your on-time shipping metric when evaluating your Seller Performance monthly. Thanks!
Yes, for myself I understand this but Ebay ignoring our handling time and going by what we actually do when shipping does play a part in what Ebay displays as the ETA on a package. The larger problem is what our buyers are being told. It has, will continue to and does cause unnecessary issues between buyers and sellers.
I got such a lovely email from a buyer earlier this week. Such a charmer that one. So after they got all the venom out they needed to, at my expense, I'm sure they felt better, I still responded very polite and professional. Now this problem isn't the full cause of the vocabulary of this buyer, being shut in for so long plays a part as well. But we can all do better and not put obstacles in our way that just don't need to be there.
USPS has extended their delivery times, Ebay should allow the same on this site. Holding us to unrealistic and unsupported delivery times helps no one.
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Edit: A reply to your comment can be found here.
@midwestmotoring wrote:
Hey guys, you just announced Monday that you were extending shipping-related defects due to carrier delays. Obviously, everyone knows USPS (due to COVID, staffing shortages, etc.) has been really slow the last month or two.
However, do these protections announced Monday also protect service metrics for item not received cases? The COVID protections that originally ended June 30 were protecting these, as well. I believe they were de-scoring INR defects on service metrics as long as the item was shipped on time and scanned delivered within 30 days of the INR being opened. Lots of these are opened because an item is arriving late and then gets closed out in seller's favor once it was delivered.
@midwestmotoring I'm not sure on that so I'll double check! I'll update you when I get an answer 🙂
@carlqsportscards wrote:
I'm "on the list" for managed payments. Does that mean I will have the extra listings for my store on Saturday? Or only if I'm in by then?
@carlqsportscards if you've successfully completed preregistration for managed payments then you will get the extra listings 🙂
@glgenterprise wrote:But the customer is under absolutely NO obligation to repay. We have NO recourse over something TOTALLY beyond our control.
I have one right now that I upgraded to priority at my expense that last scanned July 18 - the day I dropped it off at the PO. It went to the sort center on the 18th, but crickets since then. It is a $150 item. If the buyer contacts me and says they don't want it any longer due to the delay - that is fine, I'll happily take a return. But to force me to be out $150 and the item due to PO issues is a systemic failure on the part of eBay. If this happens, eBay should be issuing courtesy refunds to the sellers who eBay allowed the buyer to steal from.
It really isn't apples to oranges. Outside of the ridiculous 30 day window after acceptance of the return and issuing the label to even send it back, eBay THEN allows the buyer a 14 day window to account for shipper delays? We as sellers don't get the same consideration?
This is becoming a growing problem. For myself I have had more INRs in the last couple of months than I've had in all the years before it. Some were refunded and some the item did arrive. In the cases that were refunded, about another week or so later the items were delivered to the buyer. As sellers our only recourse appears to be the honesty of the buyer.
I do write and let them know I'm aware the item has been delivered. I give them two options. Return the item or I can invoice them through PP and they can repay. Of course I flower that up a bit and am completely polite and professional. Then I wait. But if the buyer chooses not to answer or to say no, there isn't anything I can do about it and Ebay won't help. I can report them to USPS for mail fraud, but lets get real, how likely is that to do any good during the pandemic.
@gwzcomps wrote:
tyler@ebay wrote:
@gwzcomps wrote:
If eBay is going to blatantly disregard our handling times why offer the option to specify them? Still no defects or late arrival complaints, but I hate how eBay constantly chooses to set sellers up for failure. So many more complaints on the boards about sellers getting hit for late deliveries.
Hi @gwzcomps - a specified handling time is what we would take into account when looking at your Tracking Uploaded on Time and Validated metric as well as your on-time shipping metric when evaluating your Seller Performance monthly. Thanks!
How does that apply to late deliveries when your systems are guaranteeing delivery before my specified handling time? With 5 day handling that gives me 7 calendar days to ship. Many of my buyers are seeing eBay specified delivery dates in 4 or 5 calendar days. I still don't get what eBay has to gain by constantly working against us. Could have swore you guys claim we are partners?
Hi @gwzcomps - I know this is a sore spot, and an area that you've felt frustrated with for a long time. It's something you've made very clear over the last several chats, and one we've worked to report for you. We don't have an update on this, other than the explanations we've given you in the past (an example here).
I appreciate your frustration and wish I had more context to provide you.
@glgenterprise wrote:
Has there been clarification about the additional free insertions that start in August regarding how they are being counted. I, once again, have very few listings in the categories that are being included in the additional free insertions. If my GTC listings in those categories renew before I've used up my 1000 listings, will the count against the initial 1000 with my subscription or will they roll to the additional allotment?
And is there any talk of upping the listing allotment at the Premium store level or adding a interim store level between Premium and Anchor? It is a huge jump in both listing allotments and fees associated?
@glgenterprise items listed in the specified categories should be deducted from the category specific free listings first, not the 1,000 free listings. If you happen to see otherwise then please let me know!
I haven't heard about any plans to add another store level between Premium and Anchor or increasing the allotment of listings. If this changes then we'll be sure to announce it to the Community 🙂
@mam98031 wrote:
tyler@ebay wrote:
@gwzcomps wrote:
If eBay is going to blatantly disregard our handling times why offer the option to specify them? Still no defects or late arrival complaints, but I hate how eBay constantly chooses to set sellers up for failure. So many more complaints on the boards about sellers getting hit for late deliveries.
Hi @gwzcomps - a specified handling time is what we would take into account when looking at your Tracking Uploaded on Time and Validated metric as well as your on-time shipping metric when evaluating your Seller Performance monthly. Thanks!
Yes, for myself I understand this but Ebay ignoring our handling time and going by what we actually do when shipping does play a part in what Ebay displays as the ETA on a package. The larger problem is what our buyers are being told. It has, will continue to and does cause unnecessary issues between buyers and sellers.
I got such a lovely email from a buyer earlier this week. Such a charmer that one. So after they got all the venom out they needed to, at my expense, I'm sure they felt better, I still responded very polite and professional. Now this problem isn't the full cause of the vocabulary of this buyer, being shut in for so long plays a part as well. But we can all do better and not put obstacles in our way that just don't need to be there.
USPS has extended their delivery times, Ebay should allow the same on this site. Holding us to unrealistic and unsupported delivery times helps no one.
Hi @mam98031 - thanks for providing your perspective, I'll make sure it's shared.
