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Community Chat, July 17 @ 1:00 pm PT - General Topics

Anonymous
Not applicable

Join the Community team here at 1 PM PT on July 17th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling. 

 

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question after 1 pm Pacific Time and we'll be happy to look into it with you slight smile

Message 1 of 68
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67 REPLIES 67

Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


I have two questions and 1 comment

1. Why doesn't Ebay have all the Asian/European sellers use inches and feet in their measurements rather than millimeters and centimeters. They are selling on a US Ebay Site so why are we having to do the conversions that a lot of us do not understand? Many are making mistakes including myself when buying plastic bags.

2. Why is the new Postal Page defaulting to a 7.00+ price for Priority Mail? I can see sellers, including myself, just hitting print one of these days and voila we are now out 4.00 having charged the buyer 3.00 for economy shipping. I read one post where the buyer quit as she thought she had to purchase the Priority price.

3. It feels like the big businesses from overseas have taken over like an invasive species. It would be nice for Ebay to make another site just for mom and pop business and crafters, etc. You know like Ebay used to be.

Message 16 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

Good afternoon.

 

I have 2 issues-the first being I bought an item and the Seller never claimed the payment and wouldn't reply to my messages.  I ended up cancelling the payment and on PayPal it shows I was fully refunded but on eBay it says I was partially refunded? My CC comfirms they received the refund so I assume it is okay to just put this failed purchase

into 'hidden' as it annoys me to see it on my list of purchases.

Please let me know-thanks.

Message 17 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

when and why did ebay remove the ability from the manage active listings page to SORT listings by those with or without photos?  as far as i know it was the only way and easiest way to locate the listings that ebay has removed all the photos from.  and yes, they have removed all photos from some older listings and some newer (as in the past 30-45 days or so).

 

please have them reset the photos column to sortable again!

 

without this ability sellers have to view each listing page to find listings without photos (photos that ebay has removed in it's wisdom).  but that still doesn't help the listings that ebay removed all but one of the photos from.  and yes, ebay does that too.

Message 18 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


@vrykalak wrote:

Someone asked me if I could possibly mail an item he wanted to buy...but apparently said Local Pickup only. When I looked at the item on my laptop, I saw the usual three shipping options, as well as Local Pickup.
Where/why was he seeing Local Pickup Only?
...How many potential sales have I lost because people saw Local Pickup as the only shipping option?


Hi @vrykalak - definitely sounds like an unusual one off, and one you can work with CS to report should it happen again. If you have a specific item number example we can take a look we're happy to review if you'll let us know!

Tyler,
eBay
Message 19 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

Anonymous
Not applicable

@2013fitzp wrote:
But this happened in May and both still show up as "tracking never uploaded".....

Hi @2013fitzp, that makes sense since the issue is not yet resolved. I can reiterate, if this has any impact on your account (ie. loss of Top Rated Seller status) you can have Customer Service address this.

Message 20 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

trinton, So, sometime between now and Sept 22nd, the last day of summer? That's a pretty long stretch of time. Would I be correct in assuming it will be AFTER eBay Open has closed?
Message 21 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

But why is it not yet resolved? It happened in May, tracking shows delivered, but in my Seller Hub it says tracking was never uploaded......
Message 22 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

Please help. Haven't gotten anywhere for over a year with these problems.

 

Example of 10 Year Old Part and claiming New!

Message 23 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


@xxlostspiritxx wrote:

I've been reporting them since the first time they appeared. I didn't think any of it as they usually are addressed in about 2-3 months max.

Some of these sellers have been going on for over a year since they did some huge change.

 

If Ebay wants to go in the right direction it should start with forcing people to move there product or take them down if they are misleading or selling used product in new section and saying it's new when it even shows the parts are 10 years old that come on it.

 

This will help sales because it will stop giving it to the misleading scammers.

 

Reported Non stop and I would call about it a lot and ebay sees it as wrong but can't do anything about it.

It's really corrupt and messed up.


Hi @xxlostspiritxx, as we've mentioned before, we have taken your reports and passed them along to the appropriate teams. We also encourage you to report anything that you believe may violate policy. While I understand your concerns, the outcome of a review will not be shared with you and as such, we do not have any new information to add to this conversation. 

Brian,
Community Team
Message 24 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


@my-cottage-books-and-antiques wrote:
trinton, So, sometime between now and Sept 22nd, the last day of summer? That's a pretty long stretch of time. Would I be correct in assuming it will be AFTER eBay Open has closed?

Hi @my-cottage-books-and-antiques, I apologize if there was some confusion from our announcement in the spring. We stated that we will be announcing new Seller Protections this summer and summer does go until about three weeks into September. I know that new protections are exciting and the anticipation is building and we look forward to sharing more details this summer. 

Message 25 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

Anonymous
Not applicable

@2013fitzp wrote:
But why is it not yet resolved? It happened in May, tracking shows delivered, but in my Seller Hub it says tracking was never uploaded......

Hi @2013fitzp, while it isn't generally possible to provide an answer to a "why" question like yours, I can confirm that our tech teams are investigating this issue and working on a resolution. We appreciate your patience while a fix is put into place and I encourage you contact Customer Service if this has had an impact on your account.

Message 26 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


@nuclearomen wrote:

my question is what is ebay doing to fix all the issues and bugs on the platform - especially the horrid search issues? Many sellers have been concerned to this and ebay certainly has the people to fix these things.


Hi @nuclearomen - our tech teams work hard to correct technical problems, review reports of possible tech issues as well as working with appropriate teams to get your feedback about pain points and suggest future product enhancements. If there's a specific issue you're running into we're happy to help if you'll get us more detail!

Tyler,
eBay
Message 27 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics

Ok I see. But over a Year is unacceptable.

What's going on? WHO do I talk to. I am tired of calling ebay about it.

 

These were addressed regularly and nobody is doing anything about it whatsoever.

 

These sellers are ruining ebay and is one of the MOST important topics as everyone's department has a bunch of sellers doing this. Making legit sellers have Zero reason to exist.

 

I am not joking. few days to 2-3 Months Max Ebay would address these super obvious problems.

Please tell me who to contact about this. Reporting feature isn't doing anything anymore but I report same listings. It's so bad other sellers are trying to copy them as well.

Bots are being used and everything.

 

It's just like Fight Club. Everytime you ask Ebay about it.   

"You do not talk about Fight Club"

Everytime I ask about this serious issue.

 

And thank you for doing what you can.

 

I don't want tons of Ebayers scared away because of scammers. they are ruining everyones businesses. Not just my department, everyones.

Message 28 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


tyler@ebay wrote:

@vrykalak wrote:

Someone asked me if I could possibly mail an item he wanted to buy...but apparently said Local Pickup only. When I looked at the item on my laptop, I saw the usual three shipping options, as well as Local Pickup.
Where/why was he seeing Local Pickup Only?
...How many potential sales have I lost because people saw Local Pickup as the only shipping option?


Hi @vrykalak - definitely sounds like an unusual one off, and one you can work with CS to report should it happen again. If you have a specific item number example we can take a look we're happy to review if you'll let us know!


383000513582

Message 29 of 68
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Re: Community Chat, July 17 @ 1:00 pm PT - General Topics


@vrykalak wrote:

I have noticed two cases in the last few weeks where I get notice of an offer...but someone else buys the item--for a really low price in one case--before I can respond to the offer.
The first time, I just figured it was a coincidence, but it happened again Monday.


Hi @vrykalak, a pending offer will not prevent other buyers from purchasing the item before an offer is accepted by the seller. If an offer is accepted then the listing will no longer be available for other buyers to purchase. 

Brian,
Community Team
Message 30 of 68
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