mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@my-cottage-books-and-antiques wrote:
Problem with Store Page Billboard (Note: I use Google Chrome):I occasionally replace my regular Store "Billboard" with a Billboard announcing a sale I'm running or to present a seasonal greeting, etc. I create my billboards in canva, so creating the billboard isn't an issue. The problem arises when I go to replace the oldbillboard with the new one. This used to be a simple process. Go to my store home page, click on "Manage My Store" above the billboard, and then , on that page, on the left hand side under Store Management, Store Design, click "Edit Store".So far, so good. The "edit store" page shows my billboard, and I then hover over the upper right hand corner of my billboard, and click "Add Image". The way this used to work was, this would remove my current billboard and provide an opportunity yo upload my newly created image from my computer's "download" page, or wherever I had stored the downloaded canva jpg. Wait a short amount of time, and the new billboard would appear, and then I could click "publish", and....done! Easy peasy.But since around the first of the year, maybe end of last year, it hasn't been easy. It seems Google considers this insecure, and I have not been able to upload my new image. I finally tried MS Edge instead of Chrome and ran into the same problem, although with Edge I found what appears to be a workaround. Both Google and Edge view this as insecure, but with Edge, I could override Edge's objection.I won't go into detail about how I did that. The point is, I should not NEED to do that. Apparently, there is something screwed up on eBay's end which is why both Google and Edge are identifying this as a security issue. Could you pass this to the proper team and get this resolved? This is especially important given that ebay doesn't provide any very good way to announce that I'm running a sale, for example, and I therefore use my billboard to make such announcements , per ebay's recommendation.
Hi @my-cottage-books-and-antiques - not sure what could be causing this. Will you let me know exactly where in the chain you get the 'page unsecure' notice from Chrome?
Will you try once more, only this time access the Manage my Store link from your Seller Hub Summary page (screenshot below)? Let me know if that changes anything.
@merivalady wrote:
EBay pleasing themselves and adding " Best Offer " To our listings.
This is a pathetic process that EBay have just decided it's a good idea to edit our listings and add the " Best Offer " to our listings without our consent or approval.
The listings we place and set the price for is our property, It is up to us what price we would like to set for these items and if we would like to accept lower offers than the price we have set for them.
EBay adding " Best Offer " to our listing without our consent or approval is a pathetic practice that should be stopped asap.
This practice is very frustrating and very time consuming to sellers who do not wish to have " Best Offer " on their listings and have to spend time going through each listing to remove the " Best Offer " that you have added to our listings without our consent or approval, Further more it is very annoying receiving messages informing us you have added this function, and receiving messages informing us that buyers have made a offer on the items that you have added " Best Offer " without our consent or approval. This is a total waste of our time and extremely frustrating.
This is also causing frustration to buyers who think the seller is accepting Best Offers on the Item only to find when they submit a offer the seller declines the offer because they do not wish to accept offers as they have already set the price at the price they are willing to sell it for.
EBAY MUST STOP ADDING " BEST OFFER " TO OUR LISTINGS WITHOUT OUR APPROVAL OR CONSENT.
If we want to accept " Best Offer " on our listings we would add it to the listings ourselves.
Hi @merivalady, we don't currently have any plans to change how this process works. I'm happy to give some information about this feature, such as when it's added and why we add it. For new or occasional sellers, we apply Best Offer if the item is listed above the recommended price, or does not sell within 8 days.
The reason this feature is added is because we've seen an increase in sales and buyer activity on listings when this feature is active. For example, we are seeing a 10-15% increase in buyer engagement, such as placing offers, messaging etc. and a recorded 10% increase in conversion. Ultimately, our goal is to help new and/or occasional sellers increase sales.
brian@ebay wrote:
@merivalady wrote:EBay pleasing themselves and adding " Best Offer " To our listings.
This is a pathetic process that EBay have just decided it's a good idea to edit our listings and add the " Best Offer " to our listings without our consent or approval.
The listings we place and set the price for is our property, It is up to us what price we would like to set for these items and if we would like to accept lower offers than the price we have set for them.
EBay adding " Best Offer " to our listing without our consent or approval is a pathetic practice that should be stopped asap.
This practice is very frustrating and very time consuming to sellers who do not wish to have " Best Offer " on their listings and have to spend time going through each listing to remove the " Best Offer " that you have added to our listings without our consent or approval, Further more it is very annoying receiving messages informing us you have added this function, and receiving messages informing us that buyers have made a offer on the items that you have added " Best Offer " without our consent or approval. This is a total waste of our time and extremely frustrating.
This is also causing frustration to buyers who think the seller is accepting Best Offers on the Item only to find when they submit a offer the seller declines the offer because they do not wish to accept offers as they have already set the price at the price they are willing to sell it for.
EBAY MUST STOP ADDING " BEST OFFER " TO OUR LISTINGS WITHOUT OUR APPROVAL OR CONSENT.
If we want to accept " Best Offer " on our listings we would add it to the listings ourselves.
Hi @merivalady, we don't currently have any plans to change how this process works. I'm happy to give some information about this feature, such as when it's added and why we add it. For new or occasional sellers, we apply Best Offer if the item is listed above the recommended price, or does not sell within 8 days.
The reason this feature is added is because we've seen an increase in sales and buyer activity on listings when this feature is active. For example, we are seeing a 10-15% increase in buyer engagement, such as placing offers, messaging etc. and a recorded 10% increase in conversion. Ultimately, our goal is to help new and/or occasional sellers increase sales.
I appreciate this answer and feel it is accurate. While this issue does not affect me personally as a seller, I can certainly see why those that it does feel passionately about Ebay doing this.
IMHO it is not Ebay's place to do this. Ebay is a venue. Setting pricing is not within Ebay's job duties. That is solely the Seller's responsibility.
I get it that Ebay stats may show an increase in sales with the use of this function. Ebay's reaction to that should be to better educate its sellers on these facts, NOT to summarily change a seller's listing, without permission because in Ebay's viewpoint it is in the best interest of selling the listing. Again, not Ebay's job. That is the sellers.
This policy alienates some sellers with Ebay. That is going to be costly too. Ebay needs to be doing things to INCREASE trust with its sellers and this, plain and simple, does the opposite.
