Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@onnius wrote:
This was 5:06AM this morning. And agents are "unavailable" for rest of day. Been trying to get help with an account / 30-day-hold on all payments issue for a week.
Is this the new normal?
@onnius I know this is incredibly frustrating. We're working to make contacting payments support a better experience, but we're not there just yet.
Thanks for joining the chat this week! It's closed but we'll continue reviewing to make sure that questions receive a response.
See you on the boards!
@wooperwares wrote:
I have a buyer arguing the condition of the item received is not as described. Fair enough. I replied I'll work with them but the response following was I should refund them and let them toss the card out. Obviously they intend to keep it. Am I protected by eBay in this situation? Messages in eBay system from the buyer demanding I refund and let them keep it to "toss" out.
@wooperwares - While I can't speak to case specifics, I can provide general return information. Generally if a seller accepts a return the buyer has to return the item to receive a refund. We would only have the seller refund the buyer without a return, if the seller is responsible for paying return shipping and does not provide this to the buyer, but the seller would receive notice to rectify this before that happened.
If you need further help with this case, I would recommend contacting customer service.
@easterbasset wrote:
Due to rapid decline in positive results with CS, I've recently made it a habit to ask for SR # on my CS calls. About 1/3 of instances I was not given one. Usually won't give reason, when I do, I am told it gets assigned 'Offline' or by 'Specialist Team'. My gut tells me there is a File 13 involved.
I will keep asking, and if any sellers don't, you ought to start.
(I also keep a notebook for calls / issues. )
Hi @easterbasset - that's definitely incorrect. Every time you contact us by phone an SR# is generated. There are situations where the SR# would remain the same (for instance, if you are receiving a follow-up call), but a number is always created at the time you contact, not afterwards.
If a teammate is refusing to provide you the SR# please note the date and time of the call. We are usually able to locate the exact contact with that information as well.
@nuclearomen wrote:
brittanie@ebay wrote:
@comics-scifi-collectibles wrote:
I probably won't be too popular with fellow comic-book sellers with this suggestion but I'd love it if eBay would make it so that media mail labels can not be printed on ebay. Ebay has blocked media mail labels from other categories.
Per the USPS comic books do not qualify for media mail.
Trying to compete against other sellers that break this rule is difficult sometimes.
At least make the seller work for it and have to buy their label offsite if they wish to violate the postal code.
@comics-scifi-collectibles I understand where you're coming from and appreciate the feedback on how these labels are being used. While I can't make any promises, but I can pass along this insight to the right team for review.
brittanie@ebay just to throw out something here - as seller who sells in music - record category - the option to ship Media Mail is NECCISARY - ebay taking the Media Mail option away would be CATASTROPHIC to media sellers - keep that in mind - if people abuse the media mail requirements by shipping items not allowed by media mail guidelines then the option to have Media Mail as a method for that sale should be removed - not the ability to ship Media Mail all together!
@nuclearomen - Thank you for the input! My understanding of @comics-scifi-collectibles request is just for the comic books category, but I will definitely keep your request in mind when providing information on this.
@go-bad-chicken wrote:
Hello
On another account I recently had an issue and chose to reach out to eBay customer service via email. I sent an email using the "Email Us" button located at the bottom of the appropriate help page describing my problem.
A short time later I received a response from what I had assumed was an eBay customer service employee. The gist of the answer that I received from this person was basically one that consisted of providing me a link to the appropriate help page that they believed applied to my situation. But it was apparent from the text of the email that they had not either completely read my original email or they had no knowledge what so ever of that topic.
This person then signed their email with the title "eBay Concierge Selling Expert"
My question is, is this person an actual eBay customer service employee or is this person just another eBay seller who is apart of this newer coaching service provided by Limitless for eBay; to handle customer service requests?
eBay partners with Limitless to invite 'expert sellers' to provide online coaching and support to thousands of new businesses
The details of that program can be found here.
https://www.ebayinc.com/stories/press-room/uk/ebay-partners-with-limitless-to-invite-expert-sellers/
A discussion on the sellers board regarding invites to US sellers can be found here:
https://community.ebay.com/t5/Selling/eBay-invite/m-p/31604831#M1700395
@go-bad-chicken - I can confirm that this is not how the Limitless program works. The e-mail you received was from the Concierge team. If you still need help with your question, I would recommend replying to the e-mail.
