02-06-2018 05:04 PM
We made some updates to eBay Guaranteed Delivery to improve the program for sellers:
We’re working toward opening up the program to more sellers in the coming months, and will email sellers when it’s time to opt in.
Any questions on eBay Guaranteed Delivery? Join this chat with the Shipping team and let us know.
About this chat:
This chat thread will be open from 1-2pm Pacific on Wed Feb 7th. The thread will close at 2pm, and the eBay team will continue to answer questions after the hour is up if there are questions that we do not get to during the hour.
The topic of the chat is eBay Guaranteed Delivery - please be aware that off-topic posts will be removed.
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
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02-07-2018 01:00 PM
Thanks for joining us, the thread is now open!
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!
02-07-2018 01:01 PM
02-07-2018 01:01 PM
Bear with me, this is a wordy question but takes some explaination and background:
For listings which have more than 1 shipping option, which option is used for buyer search results that filter on or offer GD? For example: A listing that offers 2 shipping options: Option 1) FedEx Home Delivery takes 5 days to arrive and costs $10 to ship. Option 2) USPS Priority Mail costs $25 to ship and 3 days to arrive. I assume the answer is you only use option A for GD search results, correct? So, if I want this item to offer GD I have to offer Priority Mail as the FIRST shipping option? That raises the effective price of the item by $15 when anyone looks at the default shipping or sorts by price plus shipping. This example makes it nearly impossible for me to consider GD on any item that has a shipping profile like this.
I think with the GD filter on… it needs to look at all the shipping options available and choose the one that fits GD if it is available in ANY of the shipping options given. If the GD filter is not on, then the first shipping option should be used in the search and default shipping displayed. This, or some workable variation is needed for those who offer a variety of shipping choices to meet every buyer’s needs and wants. We should not be forced to raise our (default) shipping cost to all buyers to meet a GD filter search! Right?
I always offer a shipping option that could arrive in 2 to 3 days, but it is never the first option because it costs so much more to ship faster except for a limited number of small items less than 1 or 2 pounds. Even in the case of 8 oz priority mail versus first class package this issue applies where first class is less than 1/2 the cost of priority mail. Nobody would even consider my offer for a $5 item with $7 shipping (priority GD2) over the same $5 item with $2.77 shipping (first class GD4 or none) which might make the 4 day GD but certainly not 3 or 2.
Please give us some good news of how you plan to handle this “clash” of lowest price for buyers who don’t care about GD and fastest shipping for those who do care about GD. Other marketplaces handle this issue fairly well with a different flow. I can see no good way to do both in the same listing with the options I have given above. And we certainly can’t create 2 listings for the same item that cater to both situations. eBay does not allow duplicate listings.
02-07-2018 01:02 PM
02-07-2018 01:03 PM
02-07-2018 01:03 PM
Why not use the Guaranteed Del Board to announce stuff concerning GD? or has it been abandoned?
I put a note over there that this discussion was taking place, but sure discouraging when that kind of thing isn't done by the team/members involved............
02-07-2018 01:03 PM
02-07-2018 01:04 PM
Waving at the team!!!
02-07-2018 01:04 PM
02-07-2018 01:04 PM
02-07-2018 01:05 PM
02-07-2018 01:05 PM
02-07-2018 01:05 PM
02-07-2018 01:05 PM
While this type of service sounds really, really handy (especially from a buyer's point), what is the REAL draw for a shipper to use it? It makes zero logical sense to expect a shipping service to be "guaranteed" to deliver on a certain day when dealing with things like natural catastrophes, weird shipping hub delays - or even just weather. Seriously.
And please do not patronize us with "but eBay promises to take all that into consideration". Unfortunately, most of us have real life experience with shipping delays beyond our control and eBay's "understanding".
~M