Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
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@theshoppingmom2 wrote:
Hi Everyone,
I hope everyone is doing great!
In the Jewelry & Gemstone Board Group,some people are saying that they are not allowed to post or reply to posts. Is there a glitch?
Please let me know as I have received several messages where people want to wish someone well and cannot.
TIA
Hi @theshoppingmom2 - so happy to hear from you! 😄
There isn't an issue with replying back that I'm aware of, can you tag me to a thread in the group or get me some examples of members who are hitting blocks?
- last edited on by
velvet@ebay
I also have a question about Vero.
If an item is taken down because of Vero , that owner needs to reply to that take down to the seller.
If the owner does not reply and eBay contact them and still does not reply, could eBay be able to remove the violation from the seller's account, maybe not allow the item to be relisted but the violation should be removed because there has been no reply? Since the Vero owner never replied to the seller, doesn't the seller have a right to have that violation removed from his records?
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Edit: A reply to your question can be found here.
@my-cottage-books-and-antiques wrote:
Speaking of the stores team, why have they added the number of lifetime sales I've made to the Store Home page? ebay is big on Buyer Privacy, but this seems to me something that should be optional....if a seller wants the world to know this, give him the option to include it. Please forward that suggestion to the stores team.
Hey @my-cottage-books-and-antiques! I'd like to start by clarifying that it's the number of sales a seller has completed on eBay. We appreciate the feedback and concern though, and have passed it on to the powers that be. Thanks!
@somanypostcards wrote:
Nearly a month ago we were told that to see avatars on the community discussion boards we should click to grant access. I did this. Then I found out that I was granting access to my PRIVATE data. Since I did not want a 3rd party, Khoros, to have access to my private data, I went to my Personal information Sign in and security, scrolled down to the bottom to find Third-party app access and clicked on View to view or edit third party apps with access to my account. I got the error message: "We ran into a problem. Please try again."
I have been trying again and again. This has also been reported on the Technical Issues and Share Community Platform Feedback weeks ago. Today it is still broken, giving the same error message. I consider this a major security breech. When will this error be fixed so I can revoke the third-party access you told me to grant without telling me it would expose my private data to a non-eBay entity?
Hi @somanypostcards - there is an ongoing technical issue that prevents you from viewing your third party authorizations. I've added your account as one that is also impacted, and I hope that we see it resolved quickly so that you can manage your authorizations as you see fit.
I do want to clarify that the Grant Application Access page was not authorizing any additional information other than your avatar photo, profile/feedback page and your currently listed items for sale. I realize that there was a lot of conversation around the topic at the time, but it was not giving any other detail than that.
Thanks!
@my-cottage-books-and-antiques wrote:
I get my Managed Payments paid out weekly, on Tuesday. This works for me. But I've been seeing some discussion that some of the people who get daily payouts are seeing payouts on Saturday and/or Sunday now. Can you confirm that that is a new policy?
@my-cottage-books-and-antiques the payouts work a little bit different when it comes to daily payouts vs the weekly ones. In short yes, if it's daily you could see a payout over the weekend. You can learn more here, there's a helpful chart that goes over payout initiation times!
@theshoppingmom2 wrote:
I also have a question about Vero.
If an item is taken down because of Vero , that owner needs to reply to that take down to the seller.
If the owner does not reply and eBay contact them and still does not reply, could eBay be able to remove the violation from the seller's account, maybe not allow the item to be relisted but the violation should be removed because there has been no reply? Since the Vero owner never replied to the seller, doesn't the seller have a right to have that violation removed from his records?
Hi @theshoppingmom2! We can’t force a Rights Owner to reply to a seller. We can reach out to the Rights Owner on their behalf though. If it's been more than 5 business days since they reached out to the Rights Owner, they can email the VeRO team at vero@ebay.com so they can reach out to the Rights Owner on the sellers behalf.
