Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@michigan_tactical wrote:
I am seeking help with listings in general here are my questions:
1. When I add a UPC code to a listing it does not 100% of the time add the product details at the top, and I see them in other ads with the exact same UPC and PN, and category. How can I make sure this happens consistently?
2. If an item is in the catalog under a UPC code IE, product details are included when you type in UPC code, is that an item you can sell on eBay within the guidelines of the terms and conditions?
Hey there @michigan_tactical! If for some reason it's not carrying over the info you could try to do a Sell Similar from the listing specifically. If you're listing through the app, sometimes uninstalling and reinstalling can help. On a desktop make sure you're always clearing out your cache and cookies too!
If an item is under the catalog info it should be good to be listed. If there's an issue or if something is wrong, you'll have the option to report it through the listing flow as well.
@michigan_tactical wrote:
Another question I have is pertaining to gun parts, how can I get a complete list of all items not allowed to be sold on eBay pertaining to guns and gun parts and reloading equipment? I have called customer service and they cannot provide this.
Hi @michigan_tactical - I don't have a complete list of items to provide you, but I'm happy to share the policy (link here).
@gwzcomps wrote:
Since eBay continues to add more and more incorrect item specifics to my listings against my will I was hoping to get more info. I was trying to find eBay's legal address so I can take eBay to small claims court if problems arise from this malicious behavior. All I can seem to find is the eBay headquarters address.
Simply put I am not wasting ~$8 of my time per instance to fix your site.
Hello @gwzcomps, while I can't speak to legalities here, please know all our legal info can be found in the User Agreement.
@postcardcountry wrote:
Tyler,
Thank you for the definitions last week (topographical, non-topographical).
Could you ask another question for me?
There is an item specific brand/publisher with a drop down list.
Why are there 43 English/European companies listed and only 2 USA companies listed?
Sure you can't list all of them but....only 2 USA?
I think postcards have moved from ebay-USA to ebay-UK and you haven't told us yet.
Hi @postcardcountry! We'll see what we can find out for you and will follow-up here once we get a reply. Thanks!
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Edit: A follow-up to this post can be found here.
@valueaddedresource wrote:
Hey velvet@ebay not sure if it's too late but I noticed there hasn't been much official promotion of the eBay Facebook Live shopping event going on tonight. I'm really interested to check it out - maybe an announcement here in the community would get a larger audience tuning in? 😊
Hi @valueaddedresource - I think that would be a fun idea! However, based on member input over the past few years this isn't something we'd normally highlight as many members prefer not to visit other sites, and we aren't able to do a simul-stream of it here.
I'm interested in hearing your take on it if you attend, or if you think of a way we could do something similar on the Community platform itself!
