Best regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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velvet@ebay
velvet@ebay wrote:
@mr_lincoln wrote:
Good afternoon eBay Support Team
Subject: Another Seller Hub Issue -
Just reporting another Seller Hub deficiency, this time on the "Manage all orders" page, you can not DELETE any items off this list???? I have UPI Cancellations that I can NOT delete from this list. Those items were Relisted therefore they do NOT belong on the "Manage all orders list", they are NO LONGER ORDERS. Therefore, THIS LIST IS INACCURATE WITH IT'S SALES TOTALS! There is NO place to Delete them ... this needs to be fixed ...
Thank you,
Mr. L
@mr_lincoln Oh no! I'm sorry there's a new issue with the Hub. I'm trying to recreate what you've shown in the screen shot here and am unable to. Will you follow-up with the steps you're taking once you get into the Seller Hub, so I can attempt to recreate that on my end? It will help if we need to file a ticket. Thanks!
Hi velvet@ebay , here is a link to the page I was on, https://www.ebay.com/sh/ord/?filter=status%3AALL_ORDERS%2Ctimerange%3ACURRENTMONTH
This is the Monthly setting for See all orders. There is a check box by each item on the list, check one. Go to the top of the list and use ANY pull down menu (as shown on my screen shot) and there is no DELETE function.
On each item's pull down menu, there is no DELETE FUNCTION. There is an "Archive" function but that only puts a listing at risk to be Ghost relisted in the future and sold again when the item may already be gone ...
Mr. L
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Edit: A reply to this question can be found here.
@vrykalak wrote:
(If this was discussed last week, I apologize. I was never able to find last week's discussion.)
I was really excited about eBay Open!
But when I went there, I was only able to "attend" the three specific events assigned to me.
A CS rep said that was true. That we couldn't hear the keynote addresses, or participate in other events, until the recordings were posted. What's up with that?!?
Hi @vrykalak - you're correct that the videos from eBay Open weren't available on-demand during the conference, but you can watch them now on our eBay for Business YouTube channel (link here). A lot of that had to do with bandwidth, timing and needing any sprucing up or editing before posting it.
Thanks!
Thanks for joining the chat this week! It's now closed from further replies but we will keep working through to make sure that questions get a response.
Thanks!
@mam98031 wrote:
velvet@ebay wrote:
@tsme35 wrote:
When is ebay going to do something about the duplicate auctions, are they not smart enough to know if you flood the market the value decreases dramatically. Can't report them because sometime last year the auction's were change to list as many of the same item as you want. I'm seeing 3-10 listings of the same item, size, color and name listed at the same time. I've had to cut a 1/3 of my inventory because I can't sell the same items when their listing 3-10 auctions per week and the only sell for pennies. Ebay is losing a ton of money and honestly I don't even see out they could make any money selling the items at that price
Hey @tsme35! I appreciate the feedback and also wonder how those sellers are surviving if they're selling items for pennies. I want to make sure that you know what is allowed with duplicate listings though, so you can report any you come across that are in violation of our duplicate listing policy. If you find any that don't meet the below requirements, please be sure to file that report:
- Have the same start price
- Have the same reserve price
- Have the same title and description
- Don’t use the Buy It Now option
Thanks!
Is there a sell through rate factor too? There use to be one. We see this a lot with Asian sellers and have for many years. I know I've reported them in the past with no luck, I'm sure others can attest to the same thing.
Hi @mam98031! I'm not aware of a sell through rate factor for this or anything else on the site. Specific to the duplicate auction listings though, as long as they meet the requirements I included above, they're allowed. I'll also include the link to the duplicate listing page here in case that provides any additional insight to the policy.
@coinslabz26 wrote:
It looks like ebay has removed the account lifetime transaction and dollar counts from the seller dashboard. Has this been moved to a different location or is there any other way to view this data? If not will it be brought back in the future?
@coinslabz26 This feature has been deprecated, currently there are no talks of it coming back but I'm happy to pass along your feedback on it for sure!
@myhomeschooldelights wrote:
Hi Tyler! Thank you so much for this clarification. I will reply on that Tech board with your information. Appreciate hearing from you!
@myhomeschooldelights - great hearing from you! Thank you for passing it along and feel free to tag me, Velvet or Jasmen to a thread if you need more help. 🙂
@coinslabz26 wrote:
Just on desktop and firefox browser. Message problem happens when I try to contact a buyer. Reply to buyer works fine. I have not tried to contact a buyer from the app to know either way.
@coinslabz26 Can you try it in an incognito browser to see if it makes a difference? Keep me posted!
@theshoppingmom2 wrote:
tyler@ebay I also have another question. Harry told us that if you did not want to have the IS ( not the required ones ) come up that we could check the box , don't ask me again. I do not have the option anymore it is gone. Could you please check on that or who do I talk to to get it back? TIA
Hi @theshoppingmom2 - I'll check into this and let you know if I can find anything!
@theshoppingmom2 wrote:
tyler@ebay Hi ya!!!
I got a question.... I am getting a lot of reports that buyers cannot paid for their orders. Where should I send these customer to?
Hi @theshoppingmom2! That's disconcerting! Especially if they happen to all be running into the same issue. It would be good to have them contact the payments team so they can get a handle on it now if there is something that's going on. If they aren't sure how to contact the payments team, have them go here and scroll to the very bottom of the screen. It may not hurt to contact the payments team yourself though, to ensure there is nothing going on with your account too.
@dentalsales4u wrote:
I did not get the captcha when logging in to the Chrome browser.
@dentalsales4u - this is very helpful thank you. I'm inclined to think that my tech team will say Ice Dragon is the culprit, but I'll keep you posted!
@tsme35 wrote:
Thanks but tired of wasting time and nothing being done, I know one, which I can't put on here that does duplicate listings weekly, called in and report them, was told it was not allowed but after 4-5 yrs still doing it, like I said I've cut about a 1/3 of items I use to sell that won't, I don't even buy them to sell anymore
Thanks for following up @tsme35! Sellers are allowed to create duplicate auction listings, so that's ok. If you report them and they aren't violating one of those four requirements I included in my last message, then nothing will happen as the listings won't be in violation of policy. If they are missing any of those four things though, action should be taken when you report the listing. I'll include the help page for duplicate listings here if you'd like to review the policy itself. Thanks!
@mr_lincoln wrote:
velvet@ebay wrote:
@mr_lincoln wrote:
Good afternoon eBay Support Team
Subject: Another Seller Hub Issue -
Just reporting another Seller Hub deficiency, this time on the "Manage all orders" page, you can not DELETE any items off this list???? I have UPI Cancellations that I can NOT delete from this list. Those items were Relisted therefore they do NOT belong on the "Manage all orders list", they are NO LONGER ORDERS. Therefore, THIS LIST IS INACCURATE WITH IT'S SALES TOTALS! There is NO place to Delete them ... this needs to be fixed ...
Thank you,
Mr. L
@mr_lincoln Oh no! I'm sorry there's a new issue with the Hub. I'm trying to recreate what you've shown in the screen shot here and am unable to. Will you follow-up with the steps you're taking once you get into the Seller Hub, so I can attempt to recreate that on my end? It will help if we need to file a ticket. Thanks!
Hi velvet@ebay , here is a link to the page I was on, https://www.ebay.com/sh/ord/?filter=status%3AALL_ORDERS%2Ctimerange%3ACURRENTMONTH
This is the Monthly setting for See all orders. There is a check box by each item on the list, check one. Go to the top of the list and use ANY pull down menu (as shown on my screen shot) and there is no DELETE function.
On each item's pull down menu, there is no DELETE FUNCTION. There is an "Archive" function but that only puts a listing at risk to be Ghost relisted in the future and sold again when the item may already be gone ...
Mr. L
@mr_lincoln Thank you! That took me to the page you're referring to. In the past, when you deleted something it was still in a deleted/archive folder for the 90-days until it disappeared. At this point, the option is to Archive them to remove them from the Manage all orders screen. I can appreciate your concern with listings accidentally getting relisted, but if that were to happen due to an error made on eBay's part somehow, then we should be able to make things right for you.
tyler@ebay wrote:
@stuff4divas wrote:
Didn't get a chance last week to say: Welcome Velvet and Jasmen! 😍
I hope Tyler is treating you girls to lots of energy boosting snacks, like his Crumbl delights!
@stuff4divas - I'm trying to sway them to Crumbl, and I think I'm winning! velvet@ebay got it last week, and this week's buckeye brownie one is calling my name. How can you say no to peanut butter and chocolate?!
tyler@ebay and @stuff4divas The buckeye brownie was soooooo good!!! That peanut butter 🤤
