Community Chat, April 4th from 1pm Pacific - General Topics

[alan@ebay]

Hi Community!

Please join The Community Team here on Wed April 4th at 1 pm Pacific for a one hour Q&A chat. We do not have a set topic, so please share your buying & selling questions.

Chat with you then

*Keep in mind the Community’s Rules of Engagement when you post. Non-constructive/disrespectful posts will be removed by our moderation team so that the thread can focus on a productive discussion. 

[alan@ebay]

Thanks for joining us today. The thread is now open for replies. 

[reclaimed_denim]

So, I am no longer able to use Markdown Manager and the only option is to use the new Promotions tab.  WHY am I limited to offering no more than a 60% discount under sales event +markdown?  Also, the new Promotions page is clunky and not user friendly to me.  Is there somewhere to read up on how to use the new tools?

[vrykalak]

truth in advertising in titles:
there's a DVD I want. About half the entries are in Region 2, which I can't use. But only one of titles says that. The rest have it buried in the detailed description...which mobile users almost never see.
I would like to suggest that US listings for videos and DVDs that can't be watched here be required to state that in the title.
Likewise, US sellers of non-NTSC, non-VHS videos should be required to state that in the title.

[mg152]

Whomever added this to the rules of engagement, Thank You!
10. Sharing patently false information. Posting patently false or unsubstantiated content is harmful to other members and goes against the spirit of the Community.

[mg152]

I hope you all had a happy Easter 🐣🐰🐇 and a great weekend!

[Anonymous]

Hi. I just wanted to know if the eBay/Nascar deal with RCR & Paul Newman was a one shot deal or can we expect to see more of this in the coming season?

https://speedsport.com/nascar/monster-nascar-cup/ebay-motors-sponsoring-richard-childress-racing/

I liked it btw-thought the car looked cool and as a Nascar fan liked seeing eBay's name out there too.  : )

[southern*sweet*tea]

Hey, y'all 🙂

Two questions:

1. When the switch to Adyen is implemented, do you know what the payment schedule is going to be? Can we manually request daily if so desired, or will payments be disbursed at a set time - weekly, bi-weekly, etc.

2. With Guaranteed Delivery, when a package is delivered late for whatever reason, will the buyer manually have to file a make it right claim, or is it automatically done by Ebay on the buyer's behalf?

Thank you!

[*coins]

Happy easter, everyone!!!

Sorry it's late.

[*coins]

Hi, it is nice to be at the weekly chat again.
Somebody noticed that there were some new rules added to the community guidelines recently...

10. Sharing patently false information.  Posting patently false or unsubstantiated content is harmful to other members and goes against the spirit of the Community.
7. Do not abuse Helpfuls. This includes soliciting others for helpfuls, giving an excessive number of helpfuls to a specific user or users, using multiple accounts to give yourself or others multiple helpfuls, and marking another member’s posts as helpful to help them get to the top of leaderboards.

My first question is about rule #10. What is considered "false"? Nobody is perfect, and everyone makes mistakes, so if you ban anyone who posts something that is incorrect, you would have a very quiet community with a lot of unanswered posts. Also, are you going to just remove things that are incorrect or will you edit it and change the answer so it is correct?

My second question is about rule #7. You said that "giving an excessive number of helpfuls to a specific user or users" is not allowed. There is a user who posts on the M2M board who has given 12,000+ 'helpfuls' to ONE user. If that is not an 'excessive amount of helpfuls,' I don't know what is. What is considered an 'excessive amount of helpfuls'?

Thanks.

[dtexley3]

Still seeing posts where people are losing sales when the buyer is unable to request an invoice.  I @ mention staff when I see them, but it would be nice to get this changed.

[mam98031]

I have a question regarding the Free Return program.

If I were to offer Free Returns, will I still be able to withhold the original shipping or otherwise give a partial refund on a claim that is filed as a Buyer’s Remorse?  What if I do free shipping?  Will I still be able to give a partial refund on a Buyer’s Remorse Request?

Will I still be able to have the buyer pay for return shipping if I do Free Returns?

[castlemagicmemories]

Hello, Blues!  : )

Just a few things:

During the recent discount promotions, Brian posted the news and asked sellers to inform their buyers.  Poor guy, he got some pushback and was surprised.  Sorry, Brian!

Anyway, most sellers were skeptical about this because of the Ebay policy against spamming, as stated in the thread.  Sellers are not to contact anyone who has not asked them to contact them.  Although most buyers would probably like to know about discounts, one can't assume there wouldn't be an errant one who does not appreciate this. 

So is/has Ebay changed their stance/policy on spamming?  Or was this ok in these instances because Brian advised doing so?

Second, I would call this thread to your attention.

https://community.ebay.com/t5/Selling/Item-not-described-before-received/m-p/28329325#M1183676

Thank God for Trinton, who had to come back to that thread after CS could not find his notes.  This is not an adverse reflection on him.  This seller just went through a lot with his contacts with CS.  That's all.

You guys are the last, best defense that sellers have.  Thank you, Blues, for that!

Just want to also thank Alan for his leadership of the Community.  

You guys rock!  : )

[mam98031]

Question regarding how a buyer selects the reason for a Return Request.

Let’s say I have a buyer that I’ve been communicating with in M2M regarding an issue the buyer is having with an item they purchased from me.  In the course of these communications the buyer clearly states that they want to return the item because it is just not what they really wanted or some other buyer remorse reason. 

Then the buyer goes and opens up a request for a return but they do not use one of the BR reasons, they file it as a SNAD.  This happens to sellers all the time.  But in this case let’s keep in mind that the seller has clear evidence via M2M that this is a BR claim and the buyer has tried to game the system/seller by filing it as a SNAD.

When there is clear evidence and I do mean clear, not subjective, that the buyer filed for the wrong type of return, why can’t sellers call and get this SNAD closed or changed to a BR return?

What  is it that Ebay expects sellers to do in a case like this?  What are a seller’s options to get this changed as the two types of claims carry a different process for most sellers?

[alan@ebay]

---

@mg152 wrote:
Whomever added this to the rules of engagement, Thank You!
10. Sharing patently false information. Posting patently false or unsubstantiated content is harmful to other members and goes against the spirit of the Community.

---

Glad you like it, @mg152! Although it doesn't happen too often, intentionally posting false information is harmful to the Community, so we felt that this addition was necessary.

Thank you.