eBay

Anonymous · ‎04-03-2019

Hi everyone!

Join the Community Team here at 1 PM PT for our Weekly Community Chat. Bring any general buying and selling questions that are on your mind!

millcreekrescue909 · ‎04-03-2019

Thanks so much!

____________________________________

Always a newbie!

brian@ebay · ‎04-03-2019

@goodluckselling wrote:

Since Paypal has made changes to their user policy, which says they will not refund processing fees for any refunds sellers issue to buyers through there platform, https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

I have some questions as it is related to managed payments. Is eBay managed payments fees (all options) associated with payment processing also handling these partial and or full refunds in the same manner?

Based on the new paypal policy and eBay's managed payments plan to add paypal as an option sometime this summer (2019) I would like to strongly suggest eBay add in a timed (maybe 30 minutes) pending delay before approving a transaction.

The reason why this is very important is that buyers are more often now than in the past cancelling or asking to cancel minutes after they pay and this action will cause paypal and or eBay managed payments processing fees to the sellers.

Can you explain how eBay plans to protect sellers from these fees when buyer cancel after payment and before shipping? eBay need to find a way to protect sellers in these instances or

This will change the way sellers decide on listing higher ticket items on eBay.

Sellers will start to not approve the cancellation requests because of the non refundable fees for payment processing.

This will also cause friction between buyers and seller and put more doubts in the minds of all users.

Good Luck Selling!

Hi @goodluckselling, the Community team doesn't have the specific details you're seeking in regard to Managed Payments. However, members can call the Managed Payments team at 800-456-3229 for questions or feedback. I'm seeking more details about the PayPal announcement. Once I have more information I'll be sure to update this thread.

Brian,
Community Team

vrykalak · ‎04-03-2019

I used to be able to select "__ items are ending today" and bulk edit that group.
That capability seems to have disappeared...I'm guessing the same time as GTC became mandatory.
I would like that ability back (so I can save listing fees on 100+ items that will be automatically renewed if I leave them up).

Anonymous · ‎04-03-2019

@vrykalak wrote:

When I buy an item, and it has not yet arrived, there's a big blue button that asks me to LEAVE FEEDBACK. (Why would I leave feedback for an item I have not yet received?)
As soon as the item is delivered, the big blue button changes to RETURN THIS ITEM, and I have to search the dropdown to leave feedback.

Why does eBay urge buyers to return items, rather than be happy and leave FB?

Hi @vrykalak, having the leave feedback option prominently displayed helps remind buyers to leave feedback when their item arrives. Once the item arrives, we change this to the return request option in case buyers need to resolve any concerns. Having this option showcased in the purchase history does not increase the number of situations where a return may be warranted, it simply streamlines the buyer experience in situations where something has gone wrong. This is a very common practice within ecommerce, and I'm sure you can understand that we wouldn't want the process to return an item (as the buyer is already having a poor experience at the time they wish to return their purchase).

We've received feedback from on this process and while we understand that a return request is a stressful situation for sellers, you also have to put yourself in your buyers shoes and understand how it isn't ideal for them, either. Sometimes changes are made to benefit your customers, as creating a better, more streamlined experience will ultimately encourage buyers to return to the site and generate more revenue for our sellers.

deitycity · ‎04-03-2019

I posted this issue. Please advise... Thanks,

https://community.ebay.com/t5/Technical-Issues/Additional-shipping-options-disappeared-in-quot-Shipp...

tyler@ebay · ‎04-03-2019

@golfingaddict wrote:

I use many variation listings.

For some reason, they seem to be missing or ignored when new features are rolled out on ebay.

For example, you cannot use Volume Pricing with variation listings.

And now, with the new "send offer to buyer" they also appear to be ineligible listings.

Is there anything you can add about this? Will Variation listings get these updates?

Thank you.

Hi @golfingaddict - the ability for Volume Discounts with multi-variation listings is in the works and is supposed to be available this summer.

I know that 'send offer to buyer' was initially released with the requirement of fixed-price, single-quantity, but I've been seeing a number of reports from folks who are able to send with multiple quantity listings (though no formal announcement about it yet, it may be a test). I'll see if I can find out more details and share them if I do!

Tyler,

pburn · ‎04-03-2019

I'm struggling with the version of my My eBay "Summary" and "Purchase History" pages being switched up at random. I have one version I prefer, and there is no longer a link to switch versions. (I suppose it's probably all of the My eBay pages, but those are the two I use most.)

Are the two versions no longer available? Am I stuck with the version I can currently see? It was displaying the version I prefer yesterday, but the alternate version showed up today.

Thanks!

P.S. If anyone else can assist me, I'd appreciate any and all private messages!

brian@ebay · ‎04-03-2019

@my-cottage-books-and-antiques wrote:
USPS Cubic Priority Shipping can be a real money saver for buyers and sellers, but unfortunately ebay shipping labels don't provide this option. I realize it is for High Volume Shippers only , so I would not qualify if I approached the USPS directly, but I've been told that ebay itself qualifies, and could pass this on to us sellers. I do know there are some third party shippers that allow me to ship with Cubic shipping, but, like many ebay sellers, I'd much rather keep all my shipping in one place, so I would much rather have ebay add this as a feature to the new label flow. The advantages are obvious: I could offer my buyers more competitive shipping rates, which would help me compete against ebay sellers and sellers on other sites. Lower shipping costs could increase my sales velocity, which is something ebay says it wants to push in 2019.

So, is there any chance we will see this "velocity lever" appear this year?

Hi @my-cottage-books-and-antiques, we don't currently have plans to add this, but I'm happy to send your feedback to the shipping team.

Brian,
Community Team

Anonymous · ‎04-03-2019

@my-cottage-books-and-antiques wrote:
Speaking of shipping, is there any chance ebay will finally provide an end of the day scan sheet for all labels printed that day? This would save ebay sellers time, it would save postal employees time, and time is money. Again, I believe there are sites that provide this, but ebay? No. So, again, you want me to increase my sales velocity? I sell mostly one offs. The single most effective way for me to increase my sales velocity is to list more. I can't do that standing in line at the PO, waiting to get my stuff scanned. Seriously, you guys want to see velocity increase? Give us the tools we need, and we'll increase the velocity.

Hi @my-cottage-books-and-antiques, this is a great suggestion and something we've passed along in the past. When considering potential enhancements, we have to weigh to cost vs. the potential benefit and often times, the number of members requesting a specific improvement can help push forward these kinds of changes. I suggest you use the link within the label flow to provide feedback on this request and maybe start a thread on the boards asking fellow sellers what they think of this idea. You can @mention a member of the team in the thread so we can monitor volume and pass along feedback to the appropriate teams

my-cottage-books-and-antiques · ‎04-03-2019

Brian, Any reason not to add this? It seems rather counter-intuitive to talk about increasing sales velocity and then withhold a tool that would help us do just that?

tyler@ebay · ‎04-03-2019

@my-cottage-books-and-antiques wrote:
Also, still related to shipping: I don't use Free Shipping too often, but I would offer it more often (and I'm sure other sellers would too), if we could designate free shipping to nearby zones, with a flat or calculated shipping amount for other zones for Priority and First Class packages. Any chance ebay would consider this? I think it could provide a nice competitive advantage for those who use it.

Hi @my-cottage-books-and-antiques - I don't think there's a way to simply do what you're looking for, though you could consider a combination of 'free' shipping on all your items and then using the Shipping Rate Table to add surcharges for items across zones you don't want to offer free shipping for.

However, that would require that you go through and manually figure out a base surcharge for all items by zone, which seems like a lot of work that may not always be accurate. I'll make the suggestion for your 'free shipping/calculated' hybrid option and let you know what I hear back!

Tyler,

hioctane62 · ‎04-03-2019

@Anonymous wrote:
@vrykalak wrote:
When I buy an item, and it has not yet arrived, there's a big blue button that asks me to LEAVE FEEDBACK. (Why would I leave feedback for an item I have not yet received?)
As soon as the item is delivered, the big blue button changes to RETURN THIS ITEM, and I have to search the dropdown to leave feedback.
Why does eBay urge buyers to return items, rather than be happy and leave FB?
Hi @vrykalak, having the leave feedback option prominently displayed helps remind buyers to leave feedback when their item arrives. Once the item arrives, we change this to the return request option in case buyers need to resolve any concerns. Having this option showcased in the purchase history does not increase the number of situations where a return may be warranted, it simply streamlines the buyer experience in situations where something has gone wrong. This is a very common practice within ecommerce, and I'm sure you can understand that we wouldn't want the process to return an item (as the buyer is already having a poor experience at the time they wish to return their purchase).

We've received feedback from on this process and while we understand that a return request is a stressful situation for sellers, you also have to put yourself in your buyers shoes and understand how it isn't ideal for them, either. Sometimes changes are made to benefit your customers, as creating a better, more streamlined experience will ultimately encourage buyers to return to the site and generate more revenue for our sellers.

It would be much better if the "leave feedback" button remained until such time that the buyer actually does leave feedback. A return button could be displayed below that. As it stands now, the ONLY thing buyers is presented with is "return this item", and they have to hunt if they want to do ANYTHING else.

THEN, ebay uses those returns to force a seller to pay 4% higher FVF's. There is a HUGE conflict of interest there. Sellers have no appeal process, and even cases resolved in the sellers favor are counted against them in this metric.

There was a thread started on the selling board earlier today where the buyer admitted the seller sent the RIGHT item, but their claim of "seller sent wrong item" still pushed the seller into the extra 4%. Does ebay realize that they are driving their sellers out of business, which decreases the variety of items available to buyers on ebay?

Here is a link to the thread I mentioned:

https://community.ebay.com/t5/Selling/This-has-to-be-illegal/m-p/29677789#M1398344

my-cottage-books-and-antiques · ‎04-03-2019

Thanks trinton.

my-cottage-books-and-antiques · ‎04-03-2019

Thanks tyler! Yes, that does seem like a lot of work, I'd much rather a simple hybrid option....I think it would increase the number of sellers offering free shipping, at least to nearby zones.

creekcoyote · ‎04-03-2019

I am having just a bit of trouble with the new shipping label. When I go to pay for the label through Paypal, the screen for Paypal does not expand enough for me to hit the Pay now button. If I go to Paypal using the old shipping label, I do not have this trouble.

I have tried scrolling, expanding, less zoom and nothing changes the Paypal screen.

Therefore, I cannot use the new shipping label page to print and pay for labels.

Is this just my problem or is there a glitch in the system?

Actually I prefer the classic shipping label page but I understand that we will all be utilizing the new one in the near future.

But it doesn't work for me right now.

COYOTES RULE!!!