Hi everyone!
Join the Community Team here at 1 PM PT for our Weekly Community Chat. Bring any general buying and selling questions that are on your mind! 
@golfingaddict wrote:
tyler@ebay wrote:
@gamersbaystore wrote:
I have some serious concerns regarding ebay's new "Product-Based Shopping Experience." ebay is now advertising the same identical products I'm trying to sell, and they're doing it directly in my listings. Here we pay for a store, then ebay takes our own listings and our customers and drives them away.
This is also creating a price war, in which ebay is clearly trying to force sellers to drop their prices, otherwise you get no sales.
While I have no problems with ebay recommending "Similar" items in my listings, advertising the same identical product I'm trying to sell to my buyers is downright insulting.
We pay for a store, then ebay uses our listings to promote identical items being sold by someone else.
This is part of the reason why thousands of sellers are ditching your platform!
The changes with GTC are also an issue, and I'm sorry to tell you, its never going to work out in ebay's favor. You're destroying your smallest sellers with the GTC changes, they lost all their visibility.
All being said, ebay needs to stop introducing changes that solely benefit themselves and not their sellers.
As it stand right now, I cannot sell anything unless I give it away for pennies on the dollar. I put something up for sale and ebay tells the buyer to buy somewhere else. Yet, ebay can't figure out why its going broke.
Hi @gamersbaystore - thanks for your input!
We want buyers to find the item they're looking for, when they're looking for it. Product-Based shopping allows items to be grouped together by product identifier (UPC/MPN, etc) and quickly provide the most relevance to a buyer looking to purchase. Given that some options and item conditions can be different, even on identical products, we want to make the buyer aware of the options available from all members.
We feel confident that a shift to Good 'Til Cancelled (GTC) is going to help level the playing field for all sellers and provide better long-term search benefits, both on eBay and with external traffic.
You said "is going to help level the playing field for all sellers "
Could you explain this?
Was there an issue?
Hi @golfingaddict - buyers noted that many listings that were always the same could clog the 'newly listed' filter. A large cause of this appeared to be members running multiple short duration listings to try to remain in the newly listed section, even if the item wasn't desirable for many buyers.
Moving all fixed price to GTC is a step toward addressing this. In addition to the external search engine benefits it should provide.
Additionally, this allows us to simplify the listing flow even further for newer members, meaning fewer complications in their process. Thanks!
Hi @southern*sweet*tea - wanted to update you that I've done some research and found that this was an intentional change, not a tech issue. 🙂
@coinslabz26 wrote:
I asked this in the general chat too before I knew there would be a community chat today, but this is obviously a better place to ask.
I was hoping to get a comment from ebay on the new policy updates from paypal.
Specifically Paypal has introduced an update that says the following
"We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you."
source https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full
Under the ebay and paypal operating agreement will this apply to ebay sellers considering paypal almost completely changing the way they do business?
This would cost me a couple of hundred dollars a month simply by buyers buying items, paying, and then requesting to cancel before even considering refunds for returns.
Will sellers be able to deduct these fees from refunds if this applies to ebay transactions? Can ebay please address this issue?
Hi @coinslabz26, I replied to your thread with this response, but I also wanted to reply here so others can see it.
We are committed to making it easy and cost effective for sellers to provide great buyer experiences, inclusive of easy returns. For example, in most cases, if a seller issues a full refund to the buyer before we're asked to step in, we'll credit the final value fee to the seller. Additionally, as we roll out managed payments we will provide sellers with only one set of policies and fees that are aligned with providing buyers the experiences they expect when shopping today.
Specific concerns about this change or the way this impacts your business should be directed to PayPal.
